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uKash Metropolitan Police Malware, Safe Mode Locked Out


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5 replies to this topic

#1 All Fiction

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Posted 09 December 2012 - 07:46 AM

Hello helpful people of Bleeping Computer!
My younger sister has managed to get her computer infected with the uKash Metropolitan Police malware, nasty little bugger that it is. I've been reading all the guides I can find and trying all their suggestions but it comes down to one issue in the end.
I cant access safe mode, I don't know if it's the virus or something else but whenever I log into safe mode (with or without networking/command prompt) the moment the desktop loads the computer shuts down and reboots into normal mode where the virus instantly locks the computer down. I've exhausted all my malware fighting knowledge and now I turn to you, the experts.
Please, any advice is gladly welcomed and hugely appreciated.

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#2 boopme

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Posted 12 December 2012 - 11:57 AM

Hello and welcome.
What is the Operating System?

Can you run these in Normal mode?
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#3 All Fiction

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Posted 12 December 2012 - 12:26 PM

It's running on windows seven home premium and I can't load anything in any mode. Normal loads into the virus screen or a white screen and safe modes restart.

#4 boopme

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Posted 12 December 2012 - 12:39 PM

OK, I have to ask anther to look here.. You will need access to a flash or CD drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Elise

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Posted 12 December 2012 - 01:22 PM

Lets move this topic to the malware removal forum so we can use a bit more advanced tools. :)

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]

regards, Elise


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#6 Elise

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Posted 18 January 2013 - 06:37 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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