I am about to give up unless someone here can pull a rabbit out of their hat. Six computers, two internet providers, one VPN and four years later I am still being hacked by what I assume to be the same person. I have tried almost every antivirus software there is, paid and free. I have spent a fortune on computers and computer repairs. This guy hacked me before I could even get this newest laptop set up with the VPN. I am lost. I don't think there is anything I can do about this jerk. Less than 24 hours after setting up a new computer, this guy has come in and replaced all of my security certificates with his own, made changes in the antivirus software so that it no longer updates (usually changes the language on it) yet it makes it look to me like it is doing it's job, changes group policy so that I am no longer admin on my own computer and takes over the desktop. He deletes all restore points. He has even gone so far as to hide my C drive onto the D drive. Most of my C drive at that point was no longer accessible to me. I found what he had done by accident. Just by looking at drivers. He changed all of my legacy drives and put his own in there. Oh yeah, my automatic updates for Microsoft, that goes out the window as well. If I try to go through the help that you offer here, he will change every thing you tell me to download and run. I do not have access to a "clean" computer at the moment where I can copy stuff to a USB and then load it onto this one. The biggest heartbreak for me is that my kids are supposed to get tablets for Christmas. I can't see spending all that money for them to end up with this hacker on their stuff as well. The guy that sold me the VPN told me that it would take someone with 30+ years of experience to hack me while using it. That was the biggest waste of $130.
I am not a computer geek so if you ask me to do stuff so that you can see what is going on in my computer please explain in very simple terms. The only reason I do know all of the things that I told you is because I hate to lose to someone like this so I unplugged my at&t modem, turned this thing on in safe mode and went in and changed it so that I could see hidden files as well. I changed nothing. I just read every "notepad" under every single program or file. I also looked at whatever logs he didn't delete or disable. I can't even go in and change the ones that are disabled. I am so tired of this. I just don't want my kids to lose out because of this absolute jerk.
I have an Acer Aspire. V5-571 (2 months old)
Windows 7 Home Premium
64-bit operating system
I hate IE so I use Google Chrome.
I am not sure what other info you would need. Also, I set everything I have to automatic updates. One thing I have noticed is that it doesn't take him 5 minutes to corrupt something in everything that uses auto updating so that nothing ever does.
I am begging for help. I have spent thousands of dollars all to no avail. I owe you my life if you can help. Otherwise, the tablets go back to the store.
Edited by hamluis, 08 December 2012 - 05:20 PM.
Moved from Win 7 to Am I Infected - Hamluis.