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Google Redirect virus, please help


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11 replies to this topic

#1 RCOLA

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Posted 08 December 2012 - 03:20 AM

I have an Acer Laptop with Windows 7. Anti-Virus software is Norton 360. Browser causing re-directs is IE8. I have tried a couple things from reading other peoples posts, but still no luck in clearing the re-direct problem in Google. Malewarebytes, FixTDSS and SuperSpyware were the ones I tried. I have since uninstalled the trial versions I had. Any help would be appreciated to solve this issue. Thanks

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#2 nasdaq

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Posted 08 December 2012 - 09:50 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please post the logs for my review.

#3 RCOLA

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Posted 08 December 2012 - 03:19 PM

Hi Forum Addict,

Thanks for the reply. I am currently in process generating the logs you requested. I'll post asap.

#4 RCOLA

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Posted 08 December 2012 - 03:20 PM

Sorry, Hi Nasdaq.

#5 RCOLA

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Posted 08 December 2012 - 03:44 PM

Here are the contents of Security Check:

Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 35
Java version out of Date!
Adobe Flash Player 11.4.402.287 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (9.0.1)
Google Chrome 21.0.1180.83
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
Google Chrome 22.0.1229.92
Google Chrome 22.0.1229.94
Google Chrome 23.0.1271.64
Google Chrome 23.0.1271.91
Google Chrome 23.0.1271.95
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````

#6 RCOLA

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Posted 08 December 2012 - 03:48 PM

ComboFix

Attached Files



#7 RCOLA

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Posted 08 December 2012 - 03:56 PM

AdwCleaner:

# AdwCleaner v2.011 - Logfile created 12/08/2012 at 12:54:30
# Updated 02/12/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Meire - MEIRESPC
# Boot Mode : Normal
# Running from : C:\Users\Meire\Desktop\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\searchplugins\Askcom.xml
File Found : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\searchplugins\mywebsearch.xml
File Found : C:\Users\Public\Desktop\eBay.lnk
Folder Found : C:\ProgramData\Partner
Folder Found : C:\Users\Meire\AppData\Local\Temp\boost_interprocess
Folder Found : C:\Users\Meire\AppData\LocalLow\FunWebProducts
Folder Found : C:\Users\Meire\AppData\LocalLow\MyWebSearch

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Found : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Found : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Found : HKLM\SOFTWARE\MozillaPlugins\@mywebsearch.com/Plugin
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\facetheme
Key Found : HKU\S-1-5-21-2616426897-2930004716-3152545027-1001\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Found : HKCU\Software\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [m3ffxtbr@mywebsearch.com]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls - blank] = hxxp://www.startsearcher.com/tab.php
[HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls - Tabs] = hxxp://www.startsearcher.com/tab.php
[HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www.startsearcher.com
[HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - Start Page Redirect Cache] = hxxp://www.startsearcher.com

-\\ Mozilla Firefox v9.0.1 (pt-BR)

Profile name : default
File : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\prefs.js

Found : user_pref("browser.search.defaultengine", "Ask.com");
Found : user_pref("browser.search.defaultenginename", "Ask.com");
Found : user_pref("browser.search.defaulturl", "hxxp://www.startsearcher.com/?q=");
Found : user_pref("browser.search.order.1", "Ask.com");
Found : user_pref("extensions.mywebsearch.openSearchURL", "hxxp://search.mywebsearch.com/mywebsearch/opensea[...]
Found : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Found : user_pref("extensions.mywebsearch.prevKwdURL", "chrome://browser-region/locale/region.properties");
Found : user_pref("keyword.URL", "hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZJxdm3801NUS&fl=0&ptb=_YD[...]

-\\ Google Chrome v23.0.1271.95

File : C:\Users\Meire\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3844 octets] - [08/12/2012 12:54:30]

########## EOF - C:\AdwCleaner[R1].txt - [3904 octets] ##########

#8 nasdaq

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Posted 09 December 2012 - 10:09 AM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 35


===

Critical vulnerabilities have been identified in Adobe Flash Player v11.3.300.264 and earlier versions... being exploited in the wild in active targeted attacks...

Get the latest Flash Player

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

Remove the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Everything that was found will be deleted.
  • Follow the prompts to reboot the computer. A text file will open after the restart.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number)..

Please post the log and let me know what problem persists.

#9 RCOLA

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Posted 09 December 2012 - 06:48 PM

Hi Nasdaq, I updated Flash, Adobe Reader and Java as you requested. Here is the log after running delete in Adware:

# AdwCleaner v2.011 - Logfile created 12/09/2012 at 15:40:42
# Updated 02/12/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Meire - MEIRESPC
# Boot Mode : Normal
# Running from : C:\Users\Meire\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\searchplugins\Askcom.xml
File Deleted : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\searchplugins\mywebsearch.xml
File Deleted : C:\Users\Public\Desktop\eBay.lnk
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Users\Meire\AppData\Local\Temp\boost_interprocess
Folder Deleted : C:\Users\Meire\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Meire\AppData\LocalLow\MyWebSearch

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@mywebsearch.com/Plugin
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\facetheme
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [m3ffxtbr@mywebsearch.com]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls - blank] = hxxp://www.startsearcher.com/tab.php --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls - Tabs] = hxxp://www.startsearcher.com/tab.php --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www.startsearcher.com --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - Start Page Redirect Cache] = hxxp://www.startsearcher.com --> hxxp://www.google.com

-\\ Mozilla Firefox v9.0.1 (pt-BR)

Profile name : default
File : C:\Users\Meire\AppData\Roaming\Mozilla\Firefox\Profiles\mtuplqac.default\prefs.js

Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Deleted : user_pref("browser.search.defaulturl", "hxxp://www.startsearcher.com/?q=");
Deleted : user_pref("browser.search.order.1", "Ask.com");
Deleted : user_pref("extensions.mywebsearch.openSearchURL", "hxxp://search.mywebsearch.com/mywebsearch/opensea[...]
Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Deleted : user_pref("extensions.mywebsearch.prevKwdURL", "chrome://browser-region/locale/region.properties");
Deleted : user_pref("keyword.URL", "hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZJxdm3801NUS&fl=0&ptb=_YD[...]

-\\ Google Chrome v23.0.1271.95

File : C:\Users\Meire\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3971 octets] - [08/12/2012 12:54:30]
AdwCleaner[S1].txt - [3957 octets] - [09/12/2012 15:40:42]

########## EOF - C:\AdwCleaner[S1].txt - [4017 octets] ##########

#10 RCOLA

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Posted 09 December 2012 - 06:56 PM

Nasdaq, Thanks for all your help, the redirect seems to be fixed. Let me know if there's anything else you think I need to do.

#11 nasdaq

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Posted 10 December 2012 - 10:00 AM

If all is well:

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.

Surf Safely, and Think Prevention!
===

#12 RCOLA

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Posted 10 December 2012 - 01:27 PM

Thanks Nasdaq, I will uninstall ComboFix when I get home from work tonight. I will also probably remove AdwCleaner.

I appreciate your timely responses to help me get rid of the redirect issues.




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