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Problems watching any video


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9 replies to this topic

#1 shags72

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Posted 07 December 2012 - 09:34 PM

My wife has a windows 7 hp G6 laptop with an amd radeon video card and she can't watch videos as they are way too large for the video screen. I was watching a youtube video and suprisingly able to watch and then all of a sudden it got too big to watch. Sometimes you can opt to a lower res and it will work but this was 240 and that was the only option to pick. Thanks in advance.

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#2 shags72

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Posted 08 December 2012 - 09:08 AM

What happened? Had a notice of a response but nothing here.
:blink:

#3 hamluis

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Posted 08 December 2012 - 01:47 PM

Have you tried uninstalling current video drivers...then reinstalling same?

They may be damaged.

Louis

#4 shags72

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Posted 08 December 2012 - 07:33 PM

I didn't so I will try that. Thanks

#5 shags72

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Posted 10 December 2012 - 11:53 AM

I did that and thought it worked but now it is back to just showing a small section in the screen no matter what quality setting I select. I have googled and searched in the forum but cannot find anything on this. Probably not searching the right words. Thanks :wacko:

#6 btcomm

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Posted 10 December 2012 - 03:04 PM

Have you updated adobe flash player to the newest one?

Also have you tried creating a new user profile on Windows and see if the issue happens there? If it doesn't happen in another profile it's probably best to just use the new one and pull data over from the old one.

Edited by btcomm, 10 December 2012 - 03:05 PM.


#7 shags72

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Posted 10 December 2012 - 03:05 PM

Thought that was on autoupdate but I will check. Thanks

#8 shags72

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Posted 10 December 2012 - 04:12 PM

Did it and looks ok for now. Thanks but it worked last time when I reloaded the video driver. We shall see.
:thumbsup:

#9 shags72

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Posted 13 December 2012 - 08:14 PM

Well it seems to be better so far but not perfect sometimes you have to select the quality and even sometimes then it is still just a small section of the video filling the window. Well for now at least I can see most of the clips I want to. Anyone else with any ideas? Thanks for the help so far as it is better than it was.

#10 shags72

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Posted 09 March 2013 - 09:44 AM

I have found that this is a stranger than I thought at first. My wife found out that when the laptop is
plugged in to charge you cannot watch videos as the screen is taken up by a
small piece of the video. But when you unplug it, you can see the whole video. I
verified this tonight. Here is a link to a thread with some pics since I couldn't get them in this thread. This is the same video plugged in and then unplugged. I have the power settings set the same for plugged in and unplugged for 

video settings. andy ideas?

 

 

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/Video-issue-with-G6-Laptop/m-p/2459737






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