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SOL? Google redirect virus on Firefox


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21 replies to this topic

#1 redfin

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Posted 07 December 2012 - 07:22 PM

Somehow I got me a Google Redirect virus. Or at least I think thats what it is. I have used the following programs to try and clean it out:

-Hijack this
-Sophos Virus Scanner
-Avira virus scanner
-eset online scanner
-Microsoft defender
-malware bytes
-tdss root killer
-spybot S&D
-Superantispyware
-ccleaner
-process hacker2
-Combofix
-spyhunter4

Only spybot and spyhunter found anything and I cleaned it up after that. But google still redirects and its driving me crazy. Any ideas?

BC AdBot (Login to Remove)

 


#2 Broni

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Posted 07 December 2012 - 09:17 PM

PLease check if other browser(s) are redirected as well.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 redfin

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Posted 08 December 2012 - 01:15 AM

PLease check if other browser(s) are redirected as well.




no they are not, just Firefox (believe it or not, on my dual screens I run IE, Firefox, Opera, Chrome, and Safari at the same time)

#4 Broni

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Posted 08 December 2012 - 12:21 PM

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 redfin

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Posted 09 December 2012 - 05:29 AM

# AdwCleaner v2.011 - Logfile created 12/09/2012 at 02:19:25
# Updated 02/12/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : James
# Boot Mode : Normal
# Running from : C:\Documents and Settings\James\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Documents and Settings\All Users.WINDOWS\Application Data\Trymedia
Folder Deleted : C:\Program Files\Conduit

***** [Registry] *****

Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{96BD48DD-741B-41AE-AC4A-AFF96BA00F7E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\TBSB07898
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2790392
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook
Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

-\\ Google Chrome v23.0.1271.95

-\\ Opera v12.11.1661.0

*************************

AdwCleaner[R1].txt - [5652 octets] - [09/12/2012 02:17:43]
AdwCleaner[S1].txt - [5562 octets] - [09/12/2012 02:19:25]

########## EOF - C:\AdwCleaner[S1].txt - [5622 octets] ##########

Edited by redfin, 09 December 2012 - 05:30 AM.


#6 redfin

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Posted 09 December 2012 - 05:31 AM

didn't work.


still redirecting....to sites like this:

http://63.209.69.107/search/web/correct+ph/a22/46251-3482/v5

#7 Broni

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Posted 09 December 2012 - 01:49 PM

Uninstall Firefox completely using this guide: http://kb.mozillazine.org/Uninstalling_Firefox
Install fresh copy and see how it goes.

My Website

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#8 redfin

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Posted 09 December 2012 - 06:01 PM

Uninstall Firefox completely using this guide: http://kb.mozillazine.org/Uninstalling_Firefox
Install fresh copy and see how it goes.




thanks, will do and get back to you

#9 redfin

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Posted 09 December 2012 - 06:11 PM

nope....did a clean uninstall, deleted all leftover files, registry values, etc etc. still pops up after clean install.

#10 Broni

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Posted 09 December 2012 - 06:37 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 redfin

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Posted 10 December 2012 - 02:25 AM

FSS log:


Farbar Service Scanner Version: 07-12-2012
Ran by James (administrator) on 09-12-2012 at 23:19:21
Running from "C:\Documents and Settings\James\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================

RpcSs Service is not running. Checking service configuration:
The start type of RpcSs service is OK.
The ImagePath of RpcSs: "%SystemRoot%\system32\svchost.exe -k rpcss".


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
DNE(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

#12 redfin

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Posted 10 December 2012 - 02:26 AM

can't open security check. gives me the "volume for a file has been externally altered so that the yada yada yada yada"

#13 redfin

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Posted 10 December 2012 - 03:15 AM

# AdwCleaner v2.100 - Logfile created 12/09/2012 at 23:21:43
# Updated 09/12/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : James
# Boot Mode : Normal
# Running from : C:\Documents and Settings\James\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

-\\ Google Chrome v23.0.1271.95

-\\ Opera v12.11.1661.0

*************************

AdwCleaner[R1].txt - [5652 octets] - [09/12/2012 02:17:43]
AdwCleaner[S1].txt - [5691 octets] - [09/12/2012 02:19:25]
AdwCleaner[S2].txt - [759 octets] - [09/12/2012 23:21:43]

########## EOF - C:\AdwCleaner[S2].txt - [818 octets] ##########

#14 Broni

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Posted 10 December 2012 - 06:44 PM

You didn't complete all steps and I didn't ask for AdwCleaner.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 redfin

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Posted 10 December 2012 - 10:45 PM

sorry about the adwcleaner...


MiniToolBox by Farbar Version: 25-11-2012
Ran by James (administrator) on 10-12-2012 at 19:38:22
Running from "C:\Documents and Settings\James\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "178.18.17.250"
"network.proxy.http_port", 8080
"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom NetXtreme Gigabit Ethernet = Local Area Connection (Connected)
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/10/2012 07:26:37 PM) (Source: Application Error) (User: )
Description: Faulting application gom.exe, version 2.1.43.5119, faulting module gsfu.ax, version 0.0.0.0, fault address 0x00028406.
Processing media-specific event for [gom.exe!ws!]

Error: (12/10/2012 01:03:19 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 3.5-kb958484, P2 1033, P3 1651, P4 msi, P5 f, P6 9.0.31211.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/10/2012 01:03:18 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 3.5 SP1 - Update 'KB958484' could not be installed. Error code 1651. Additional information is available in the log file C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\Microsoft .NET Framework 3.5-KB958484_20121210_210310796-Msi0.txt.

Error: (12/09/2012 11:59:45 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)

Error: (12/09/2012 06:42:33 PM) (Source: USPS Shipping Assistant) (User: )
Description: Timestamp: 12/10/2012 02:42:33
Message: Object reference not set to an instance of an object.
Severity: Error
Process Id: 516
Win32 Thread Id: 2792

Extended Properties:
Exception - System.NullReferenceException: Object reference not set to an instance of an object.
at USPS.SmartClient.Presentation.Shell.UI.SAUtilities.SetToolTips(ControlCollection controls, ToolTip toolTip, ResourceManager rm)


System errors:
=============
Error: (12/10/2012 06:30:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (12/10/2012 01:30:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (12/10/2012 01:03:26 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86.

Error: (12/10/2012 01:01:42 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (12/10/2012 01:30:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (12/10/2012 00:08:00 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (12/10/2012 00:05:42 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (12/09/2012 11:53:46 PM) (Source: DCOM) (User: James)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (12/09/2012 11:53:19 PM) (Source: DCOM) (User: James)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (12/09/2012 11:52:11 PM) (Source: DCOM) (User: James)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (05/04/2012 10:32:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 46039 seconds with 8280 seconds of active time. This session ended with a crash.

Error: (11/13/2011 01:26:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 12214 seconds with 960 seconds of active time. This session ended with a crash.

Edited by redfin, 10 December 2012 - 10:46 PM.





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