Posted 07 December 2012 - 06:47 PM
Hi, I'm Kattie. My problem is with my Dell netbook (Inspiron Mini 1012 I think) with Windows 7 Starter.
Honestly, I have no idea where to begin. A few months ago, I contracted a pretty terrible virus that pretty much wiped out my netbook and entirely thwarted any of my attempts at fixing it. I don't remember how at this point, but before it became completely inaccessible, I somehow figured out that it was the sirefef virus. I got a mini-scan to bring up sirefef.exe or something similar, I really don't remember at this point. But the symptoms seem to match other reports, so unless I can figure out otherwise, I think it's safe to assume that sirefef was the beginning of the problem.
Now, when this first happened, I found other people's methods for posting logs and getting fixes, and that was my initial plan for repair, but I just generally ended up procrastinating it, and now, I have a completely different problem and have no idea how to even begin to solve it.
I'm really not sure when this happened or if it's even the result of the virus at all (though I assume it is), but my netbook is now stuck in the most irritating reboot loop that I can just not seem to get out of. I'm really not sure what details to mention here, so it'd probably just be better to ask me specific questions, but I'll explain as well as I can for now.
I was having a reboot problem when first infected, but it had a lag of 60-90 seconds, which meant I could actually bring up my desktop, though very briefly. This was probably how I was able to pinpoint the sirefef file in the first place. I messed around quite a bit, and I got in and out of safe mode a few times, but nothing really changed. I may have gotten it to stop rebooting long enough to try a system restore with no results, but that was probably it. I think all my restore points came up as corrupted or something similar. Anyway, at this point, it was bad, but I was still able to actually get into my account at the very least. Now, it's something completely different.
I'm going to turn it on and just describe the process:
- Boots up with normal Dell logo screen.
- Goes to 'Loading Window Files' screen, then to a system information screen which I'm not sure how to describe. Has processor information, which I can type out if needed. Here it says that my system is booting in safe mode - minimal services with network.
- Then, the screen comes up as "Setup is preparing your computer for first use" and goes into a scrolling command screen, of which I have no control over, annoyingly. Should I be able to access the commands? If there's something specific to look for here, I could try, but it scrolls pretty fast at most points. I'm able to catch quite a few phrases though, I just don't know what I'm looking for. Personally I don't like what I do see though, as it includes the phrases 'flushing current folder' and 'could not find' too many times for comfort.
- Lastly, "Setup will continue after restarting your computer"
This repeats endlessly. I am able to press F8 and get into Advanced Boot Options, not that it helps me any. I'm pretty sure this screen is how it's supposed to be, but it doesn't lead me anywhere, and I've tried all options except
'Enable low-resolution video (640x480)' because I don't think that's the problem;
'Directory Services Restore Mode' and 'Debugging Mode' because I don't know how to use them, though I doubt they'd alter anything as none of the other options lead to a different outcome.
This is a long babbly post, and I'm sure I missed necessary information, so please feel free to ask for anything I left out. I am very open to following any instructions, and even just a way to get back into my system would be a lot better than where I'm at now!
Thank you so much for wading through my nonsense. ;D