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unable to run most apps

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#1 Stephen Hathaway

Stephen Hathaway

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Posted 07 December 2012 - 10:40 AM

I have a client who downloaded a zip program of some type yesterday and got infected. Computer is running windows xp pro sp3 norton 360.

Most apps can't be started

Can't double click on anything, have to right click and then click open.

ie. When trying to run word 2010 get message : problem with shortcut : the windows installer service could not be accessed......

“ActiveX can’t create object.”

“Windows cannot find “helpctr.exe.”

spybot (updated) found w3i.iq5.fraud and removed it.

Malewarebytes : when updating, had to install new version, had some class object errors when dealing with creating shortcut on desktop, but did install, update and is now running.

Any help is greatly appreciated.

Edited by hamluis, 07 December 2012 - 12:21 PM.
Moved from XP to Am i Infected - Hamluis.

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#2 Stephen Hathaway

Stephen Hathaway
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Posted 07 December 2012 - 12:13 PM

Malewarebytes didn't find anything

I am unable to do a system restore. No matter what day I pick, it comes back saying that it couldn't restore successfully.

Doing a Norton 360 Scan now.


Edited by Stephen Hathaway, 07 December 2012 - 12:48 PM.

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