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Am I infected? What should I do


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#1 deeteeassist

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Posted 07 December 2012 - 02:02 AM

Hi, in the middle of browsing in firefox it computer will stall out and close browser on it's own. From time to time, I'll lose access to windows all together. For example, when press the windows button, I'm unable to pull up task bar and see nothing but desktop photo. All icons, programs access are gone. I would have to hardboot and start computer over.

Ran combofixe, and unsure where I sit, the process may have timed out. What should I do?

Thank you.

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#2 Jimbob85

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Posted 11 December 2012 - 03:04 PM

Please post any logs you have. This sounds like it could be a hardware issue as well, maybe the hard drive. Since you ran combofix:

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.




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