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Malware?


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5 replies to this topic

#1 Mary Helen

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Posted 05 December 2012 - 06:34 PM

Am using my iPad so I can get out and hopefully help. Computer is not responding to anything.. Home screen, but nothing will click on help!

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#2 hamluis

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Posted 05 December 2012 - 06:36 PM

Does the system boot into safe mode?

Any onscreen error messages?

System manufacturer and model?

Louis

#3 Mary Helen

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Posted 08 December 2012 - 08:18 PM

Hi Louis.. Got into safe mode, went into control panel and deleted some programs that were new. got my Internet connection going and went to your website and read about the steps I already had it backed up, went and deleted avg and downloaded kaspersky and got that running. It deleted a Trojan and says system is obsolete. Had to restart. And it went fine but it is very slow.... Downloaded dds and am in the process of trying to find what site I was at to send to. I am working on my iPad right now it is quicker trying to find things.

In answer to your question there was not any messages, just crashed. I have a dell, intel pentimento 4cpu 3.GHz 2.99 Ghz,1.00 GB of Ram
Thanks.

#4 Queen-Evie

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Posted 08 December 2012 - 08:25 PM

Mary Helen, you started this topic
http://www.bleepingcomputer.com/forums/topic477685.html/ yesterday which you never followed up in. There is a reply by boopme in that topic.

That topic was posted 2 days after your topic here. Please do not start multiple topics about the same issue. It's confusing to those who are trying to help you.

If you forgot where you posted, click the drop down arrow next to your name in the top right corner of any forum page. Choose My Content. A list of your posts will be shown to you.

If you do post a DDS log in Malware Removal logs, let us know so this topic and your AII topic can be closed.

Edited by Queen-Evie, 08 December 2012 - 08:31 PM.


#5 hamluis

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Posted 08 December 2012 - 09:08 PM

For reference purposes:

No DDS, HijackThis, or ComboFix logs should be posted in this forum. - BleepingComputer.com - http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

The forum containing the Prep Guide...is the forum to post DDS logs in.

Louis

#6 Queen-Evie

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Posted 09 December 2012 - 09:15 AM

Mary Helen, I see that you have posted your DDS log here http://www.bleepingcomputer.com/forums/topic477871.html/

Now that you have posted the log


Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is closed.

Edited by hamluis, 09 December 2012 - 11:40 AM.
Made bold visible - Hamluis.





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