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Endless "Acquiring network address"


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#1 lenioffe

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Posted 04 December 2012 - 11:21 PM

I run Windows XP Home Edition Version 2002 (sorry to even say that!) Service pack 3. The connection to the network is wired to a cable model. The provider uses a dynamic IP address resolution. It has been working fine for years but now I'm getting a mssage "Acquiring network address" at a speed of 100Mbps. It never succeeds. When I try to disable it I get a message "It is not possible to disable the connection at this time. This connection may be using one or more protocols that do not support Plug-and-Play, or it may have been initiated by another user or the system account". I'm the only user and the administrator.

Internet protocol propetties show "Obtain IP address automatically" and "Obtain DNS server automatically". I called my cable provider tech support and we looked at DHS, WINS and Options tabs and everything looked rigtht.

The cable support technician told that my network card was bad and had to be replaced.
Is there a way to confirm/test that? The cable connection is fine as all wireless devices work well. I thought the problem could have been with the cable but when I unplug it from the modem the computer complains which tell me that the existing cable is not broken.

I rebooted the computer but that did not help.
Thanks a lot.

Len.

Edited by hamluis, 31 December 2012 - 07:18 AM.
Moved from Internal Hardware to Am i Infected - Hamluis.


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#2 coxchris

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Posted 05 December 2012 - 12:23 AM

Hello

Yes you can test the loop back address

I supposed your connected by wired connection on your desktop

There is a way to test your Network Card by pinging the local loop back address to test your NIC

Press windows key +R that will open the run box> type in cmd press enter

it will open a box dialog box and the following will appear

Microsoft Windows [Version 6.1.7601] (dont worry about the different naming) Windows 7 is newer but cmd prompt is the same
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>

In that prompt type in

ping 127.0.0.1

If it working it will do the follow

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Chris>

That means your NIC is working

if not the output in that reply would be

Request timed out

Please let us know the outcome of that procedure

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#3 lenioffe

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Posted 05 December 2012 - 10:45 PM

Chris,

thank you very much for getting back to me. I'm away from home until Saturday and will test the card as soon as I'm back.

#4 lenioffe

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Posted 16 December 2012 - 12:24 PM

Chris,

I apologize for not responding to your post sooner. I have tried different options but nothing worked. It seems to me that now I know what the problem is.
Looking into the system error log I noticed the following message: "The DCHP Client service depends on the following nonexistent service: Afd".
This message started appearing after I installed the new version of Avira antivirus (since then uninstalled,at least until I solve this problem). There were also messages about failed Windows updates installation so maybe it is the Windows updates installation failures that caused the problem and not Avira.

After that message many other messages appear in the error log but it seems to me that the missing Afd service is the culprit.
I found a similar problem described here.

http://www.bleepingcomputer.com/forums/topic426157.html/page__st__15

I also found a system.bak file on my computer. It is dated 8/5/2004 (in C:\WINDOWS\REPAIR).
At this point I'd rather not take next steps without your direction.


What should I do?

Thank you very much in advance.

Len.

#5 coxchris

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Posted 20 December 2012 - 12:47 AM

Hello,

Did the Loopback test came back

Request Timed Out or Reply from 127.0.0.1: bytes=32 time<1ms TTL=128


What is the current status of the problem. Are you able to get online. Do you have a Restore Point from the last successful update?

Edited by coxchris, 20 December 2012 - 12:50 AM.

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#6 lenioffe

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Posted 20 December 2012 - 11:26 PM

Sorry for not sending a proper reply.
Yes, the ping comes back successfully: byte=32 time<1ms TTL=128 (repeated 4 times)

I can not get online. The situation is exactly as before only I have uninstalled Avira Antivirus as I initially suspected it to be the culprit. Also, I looked at the error log in the Windows Help and Support Center and saw that the Afd service became nonexisting on November 29th when the problem appeared the first time.
That's when I searched for a similar problem and found another discussion on BleepingComputer (the one I referred to in the previous post).

The unfortunate (and stupid) thing is that I at some point turned off system restore. So when I go to system restore wizard I get a message "Sytem restore has been turned off".

Can I recover the afd configuration system.bak that was created all the way when the computer was new (in 2004)? I have the file in C:\WINDOWS\REPAIR.

I tried to attach this file to the message but got an error "You aren't permitted to upload this kind of file".

Thank you again.
P.S. I will be away again from Saturday morning for a week so I apologize if I do not respond to your message right away. I will obviously check any messages tomorrow.

#7 coxchris

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Posted 28 December 2012 - 10:16 PM

Hi Lenioffe,

Let see what we can do to restore your configurations. Please note I hadn't had this problem before but we will take it one step.

You have successfully ping your Nic that means you are able to send packets but your services are off.

let try to gather information

Please download MiniToolBox To your desk top and run it. go to here http://www.bleepingcomputer.com/download/minitoolbox/

Checkmark following checkboxes:
Report IE Proxy Settings
List content of Hosts
List IP configuration
List last 10 Event Viewer log
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt).

The result.txt should appear when the program completes and it should exit. You can then copy and past the contents of the log into your response on the Networking forums. If the log does not automatically appear it should be on your desktop or in the folder the file was downloaded to.

please post the report

and please follow Post 6 from http://www.bleepingcomputer.com/forums/topic426157.html


To check if there's some kind of problem with the service.

At the command prompt, type net start afd then press Enter.

Post back the message it gives you. 

Your technician assume it was a bad NIC but it is fine since you can ping the loopback.

that report will tell me if you are receiving a IP address or not

Do you have a Operating System disc?

Edited by coxchris, 28 December 2012 - 10:17 PM.

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#8 lenioffe

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Posted 30 December 2012 - 07:57 PM

Coxchris,

thank you very much again and Happy New Year to you!

Here are outputs of various programs.

1. I first ran MiniToolBox and got the following Result.txt.

MiniToolBox by Farbar Version: 25-11-2012
Ran by Leon (administrator) on 30-12-2012 at 18:53:30
Running from "C:\Documents and Settings\Leon\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : LEON_MAIN

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-1E-D6-F0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 167.206.251.129

167.206.251.130

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 11 1e d6 f0 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (12/30/2012 06:53:41 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:40 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:40 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:39 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:39 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:39 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:38 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:37 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:37 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/30/2012 06:53:37 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 509.98 MB
Available physical RAM: 174.53 MB
Total Pagefile: 1242.39 MB
Available Pagefile: 749.59 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.51 GB) (Free:64.22 GB) NTFS
5 Drive g: (Expansion Drive) (Fixed) (Total:698.64 GB) (Free:590.87 GB) NTFS

========================= Users: ========================================

User accounts for \\LEON_MAIN

Administrator ASPNET Guest
HelpAssistant Leon SUPPORT_388945a0
SUPPORT_3f151ab9


**** End of log ****


--------------------------

I tried to start the afd service by "net start afd" and got the following:

The service name is invalid.

More help is available by typing NET HELPMSG 2185

-------------

I did that and got:

The service name is invalid.


EXPLANATION

You tried to start a service that is not configured on this system.

ACTION

Check the spelling of the service name or check the configuration information fo
r the service using the Services option from Server Manager.

-------------------

This is all as in topic426157.

I then went to Post 6 from http://www.bleepingcomputer.com/forums/topic426157.html
and ran two SystemLook scans.

First for
:filefind
afd.sys

I got back:

SystemLook 30.07.11 by jpshortstuff
Log created at 19:28 on 30/12/2012 by Leon
Administrator - Elevation successful

========== filefind ==========

Searching for "afd.sys"
C:\I386\AFD.SYS --a---- 131968 bytes [16:19 22/08/2004] [10:00 29/08/2002] 51B1872B62D1C335BAC53313913C8D5B
C:\WINDOWS\$hf_mig$\KB2503665\SP3QFE\afd.sys --a---- 138496 bytes [18:24 16/06/2011] [13:25 16/02/2011] 8D499B1276012EB907E7A9E0F4D8FDA4
C:\WINDOWS\$hf_mig$\KB2509553\SP3QFE\afd.sys --a---- 138496 bytes [15:07 16/10/2008] [15:07 16/10/2008] 38D7B715504DA4741DF35E3594FE2099
C:\WINDOWS\$hf_mig$\KB2592799\SP3QFE\afd.sys --a---- 138496 bytes [00:24 12/10/2011] [13:41 17/08/2011] F6B7B1ECD7B41736BDB6FF4B092BCB79
C:\WINDOWS\$hf_mig$\KB951748\SP2QFE\afd.sys --a---- 138368 bytes [10:44 20/06/2008] [10:44 20/06/2008] D99DDFFB33DEACDCF20717CB520379F6
C:\WINDOWS\$hf_mig$\KB951748\SP3GDR\afd.sys --a---- 138496 bytes [11:40 20/06/2008] [11:40 20/06/2008] E3049B90FE06F3F740B7CFDA44995E2C
C:\WINDOWS\$hf_mig$\KB951748\SP3QFE\afd.sys --a---- 138496 bytes [11:48 20/06/2008] [11:48 20/06/2008] D6EE6014241D034E63C49A50CB2B442A
C:\WINDOWS\$hf_mig$\KB956803\SP2QFE\afd.sys --a---- 138368 bytes [06:55 15/10/2008] [09:48 14/08/2008] 6A0397376853E604DE8E1E7A87FC08AC
C:\WINDOWS\$hf_mig$\KB956803\SP3GDR\afd.sys --a---- 138496 bytes [06:55 15/10/2008] [10:04 14/08/2008] 7E775010EF291DA96AD17CA4B17137D7
C:\WINDOWS\$hf_mig$\KB956803\SP3QFE\afd.sys --a---- 138496 bytes [06:55 15/10/2008] [10:34 14/08/2008] 4D43E74F2A1239D53929B82600F1971C
C:\WINDOWS\$NtServicePackUninstall$\afd.sys -----c- 138368 bytes [22:18 14/06/2009] [09:51 14/08/2008] 55E6E1C51B6D30E54335750955453702
C:\WINDOWS\$NtUninstallKB2503665$\afd.sys -----c- 138496 bytes [07:02 17/06/2011] [14:43 16/10/2008] 7618D5218F2A614672EC61A80D854A37
C:\WINDOWS\$NtUninstallKB2509553$\afd.sys -----c- 138496 bytes [07:01 15/04/2011] [10:04 14/08/2008] 7E775010EF291DA96AD17CA4B17137D7
C:\WINDOWS\$NtUninstallKB2592799$\afd.sys -----c- 138496 bytes [07:08 12/10/2011] [13:22 16/02/2011] 355556D9E580915118CD7EF736653A89
C:\WINDOWS\$NtUninstallKB951748$\afd.sys -----c- 138112 bytes [22:34 14/06/2009] [19:19 13/04/2008] 322D0E36693D6E24A2398BEE62A268CD
C:\WINDOWS\$NtUninstallKB951748_0$\afd.sys -----c- 138496 bytes [07:01 09/07/2008] [06:14 04/08/2004] 5AC495F4CB807B2B98AD2AD591E6D92E
C:\WINDOWS\$NtUninstallKB956803$\afd.sys -----c- 138496 bytes [22:35 14/06/2009] [11:40 20/06/2008] E3049B90FE06F3F740B7CFDA44995E2C
C:\WINDOWS\$NtUninstallKB956803_0$\afd.sys -----c- 138368 bytes [07:04 15/10/2008] [10:44 20/06/2008] 944CA435BFCFC82CC1ED9E3A7D731AA9
C:\WINDOWS\ServicePackFiles\i386\afd.sys --a---- 138112 bytes [06:14 04/08/2004] [19:19 13/04/2008] 322D0E36693D6E24A2398BEE62A268CD

-= EOF =-

-----------------------------

I then tried SystemLook for

:reg
HKEY_LOCAL_MACHINE\System\CurrentControlset\Services\AFD

and got

SystemLook 30.07.11 by jpshortstuff
Log created at 19:33 on 30/12/2012 by Leon
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\System\CurrentControlset\Services\AFD]
(Unable to open key - key not found)

-= EOF =-

-------------------------

This latest report is different compared to the one described in topic 426157. Maybe it is due to a different version of Windows but I don't know.

The next step proposed in the above topic was to upload system.bak file to http://www.bleepingcomputer.com/submit-malware.php?channel=105


Should I do that? I believe that based on the content of that file the administrator Elise proposed next steps and created a fix for the registry entry.

Please, let me know what I should do. In the meantime I'll look for the system disc.

Thank you again.



#9 coxchris

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Posted 30 December 2012 - 09:19 PM

Yes Please do.

I am stuck on where to go next I will advise a moderator to assist you

I dont know what Elise did beyond that point to produce a script for a fix.

Im sorry for not fully resolving this issue

Your correct No configuration is the same and I don't have a reference Windows XP computer to compare it too

Edited by coxchris, 30 December 2012 - 09:45 PM.

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#10 lenioffe

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Posted 31 December 2012 - 12:16 AM

Coxchris,

thank you very much again. You have spent a lot of time trying to fix my ancient computer.
Do you think it would be appropriate for me to contact Elise to ask for her assistance? Looking at her profile I see that she is still an active administrator on BleepingComputer.
Or would you contact her on my behalf? I don't know what is the proper way.

Yours sincerely,
Len.

#11 westom

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Posted 31 December 2012 - 01:37 AM

Please, let me know what I should do. In the meantime I'll look for the system disc.

Better is to first establish some basic facts not yet known.

For example, view a cable connection at the computer and router. When ethernet is disconnected (at either end), a light on the network port and on the router front panel extinguishes. Reconnecting that cable should restore both lights. Based upon what was posted previously, those lights will probably work correctly. But that lowest level function must be confirmed before moving into other high level functions.

Next, in the command prompt (where ping was entered), enter IPCONFIG. Each network device will be listed. Under Local Area Connection will be either media disconnected or (more likely) and IP Address of 0.0.0.0. That would be consistent with what MiniToolBox reported. If not, addresses and mask for IP Address, Gateway, etc should be posted.

Now, if that IP Address is 0.0.0.0, then ping would never report on the ethernet card and other important parameters. IOW that hardware could be defective and PING 127.0.0.1 would still report good.

If the IP Address is not 0.0.0.0, then report the address for further instructions. Otherwise, go to Network Connections (ie via the Control Panel or by right clicking on icons in the Notification Area - bottom right corner). Right click on Local Area Connection. Then select repair.

Repair is a minimal change. Do not do anything radical such as change the Registry. Any first change should be that basic. This might restore the missing service. But will make only simplest changes without complications.

After repair is done and the port has time to talk to the router, enter IPCONFIG. If IP Address is still zero, then move on to a more complex solution.

Now, whether that worked or not, go back to Network connections. Normal click on the Local Area Connection icon. Click on properties. At the bottom are two boxes. The first is entitled "Show icon in notification area ..." . Make sure both boxes are selected. Click on OK. Now move on to the more complex solution (because the IP Address was still 0.0.0.0).

Go to Control Panel>Performance and Maintanence>System. Click on the Hardware tab and then Device Manager. Under Network Adapters, find the Intel Ethernet card. Highlight that option. Under Actions, click on uninstall.

Once the Intel Ethernet card is uninstalled, then power cycle the machine. Powerup will reload necessary drivers for the network connection including AFD.

Now again, review previous status. Again confirm the Ethernet port light and router light are lit. Enter IPCONFIG expecting an IP Address that is something like 192.168.1.xxx. And that the Gateway address is 192.168.1.1.

Above was the simple stuff. If not yet solved, what is done next is defined by what you have posted (especially numbers) in reply to each above step.


Assuming a network connection is established, well, we are not done yet. Download Belarc Advisor (Free Download) from www.belarc.com. Execute that program to learn what is missing and other problems. I suspect you will discover some missing updates. Again, provide details so that a next action can be defined.

#12 hamluis

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Posted 31 December 2012 - 07:19 AM

Topic moved to Am I Infected forum...your errors have been related to possible malware and it won't hurt to take a deeper look in AII.

Louis

#13 coxchris

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Posted 31 December 2012 - 09:53 AM

Len,

I contacted Louis on your behalf (see post above). I will continue to monitor this thread. Your problem has been moved to am I infection forum. They will will have more information about this and they will have experience working on the registry entries.

Edited by coxchris, 31 December 2012 - 12:18 PM.

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#14 lenioffe

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Posted 31 December 2012 - 05:34 PM

Coxchris, Westom, Loius,

thank you very much for looking into my problem on December 31st. Happy New Year to you all.

I have already tried to use a different cable. That did not help. The router works as other computers can connect to the internet (including the one I use now).
I tried reparing the network connection but I get an response "Windows could not finish reparing the problem because the following acrion cannot be completed: Renewing your IP address".
IPCONFIG keeps showing all 0's. I checked "Show icon in notification area when connected".
I wend to the control panel and then System (there is no Performance and Maintenance). Under Hardware, Device Manager, Network Adapters I had "Intel® PRO/100 VE network Connection". I went ot Action, Uninstall. Then I restarted the computer. After the restart it found new hardware (the uninstalled card). I installed it back.

That did not help. I'm still getting all 0's in IPCONFIG and endless "Acquiring network address".

I ran MiniToolBox with the checks proposed by coxchris.
Report IE Proxy Settings
List content of Hosts
List IP configuration
List last 10 Event Viewer Errors
List Users, Partitions and Memory size.

The output is below:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Leon (administrator) on 31-12-2012 at 17:12:00
Running from "C:\Documents and Settings\Leon\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 3 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : LEON_MAIN

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-1E-D6-F0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 0.0.0.0

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 11 11 1e d6 f0 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 20003 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/31/2012 05:04:18 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)


System errors:
=============
Error: (12/31/2012 05:09:12 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/31/2012 05:06:55 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/31/2012 05:06:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.

Error: (12/31/2012 05:06:03 PM) (Source: DCOM) (User: LEON_MAIN)
Description: DCOM got error "%%1058" attempting to start the service hpqddsvc with arguments ""
in order to run the server:
{2C82180E-8C3C-4A1B-BEB1-B9140713E701}

Error: (12/31/2012 05:05:56 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/31/2012 05:05:51 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error 2147952450 (0x80072742).

Error: (12/31/2012 05:05:51 PM) (Source: DCOM) (User: LEON_MAIN)
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.

Error: (12/31/2012 05:05:22 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (12/31/2012 05:05:21 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error 2147952450 (0x80072742).

Error: (12/31/2012 05:05:21 PM) (Source: DCOM) (User: LEON_MAIN)
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (12/31/2012 05:04:18 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)


========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 509.98 MB
Available physical RAM: 217.9 MB
Total Pagefile: 1242.39 MB
Available Pagefile: 873.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.51 GB) (Free:64.22 GB) NTFS

========================= Users: ========================================

User accounts for \\LEON_MAIN

Administrator ASPNET Guest
HelpAssistant Leon SUPPORT_388945a0
SUPPORT_3f151ab9


**** End of log ****

It ooks like the Afd service is still missing.
What are the next steps?
Can I ask whether the approach used by Elise in topic 42615 is not the right approach? I do have a system.bak file from the time of the original installation.

Thank you again. I'll be waiting for further instructions.





#15 coxchris

coxchris

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Posted 31 December 2012 - 05:47 PM

Another person will be able to assist you in further approaches to this problem. They are in male ware response team group

Edited by coxchris, 31 December 2012 - 05:59 PM.

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