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#1 LOVEMYPC

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Posted 03 December 2012 - 11:41 AM

HI,I have run across this problem before but never had a good reason for it to happen.
I have a at the top of screen where file,edit,view and so forth are located when i put cursor on it and click what i
want it stays grayed out and will not complete task, there is probably a simple reason for this but eludes me right now,thanks

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#2 tg1911

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Posted 04 December 2012 - 09:41 AM

Does this happen in a particular program, is it OS related (what OS?), or both?
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 LOVEMYPC

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Posted 04 December 2012 - 09:38 PM

HI,tg1911,I am getting it on the VLC site right now,but i have gotten it at other times to OS WINXP,SP3 and on firefox.

#4 hamluis

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Posted 05 December 2012 - 07:15 AM

Let's see what we can gather in the way of possibly pertinent data.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#5 LOVEMYPC

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Posted 05 December 2012 - 07:47 PM

http://speccy.piriform.com/results/CH01yX0eNY3C03K4lFGwBza

#6 LOVEMYPC

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Posted 05 December 2012 - 07:59 PM

http://download.bleepingcomputer.com/dl/2bf786e8f91be593081ce5bfbcc60e5a/50bfec8e/windows/security/security-utilities/m/minitoolbox/MiniToolBox.exe

#7 LOVEMYPC

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Posted 05 December 2012 - 08:07 PM

HI,hamluis, I ran the MINITOOLBOX it appears to have posted on forum but when i click on it i do not get same results as i do with I.E. show results.
Hopefully you the results of the MINITOOLBOX,because i did not maybe i saved it wrong because it went to notepad,thanks
Hi i looked at what i posted about MINITOOLBOX and i think what i did was post the download not the results of MINITOOLBOX PLEASE ADVISE.

Edited by LOVEMYPC, 05 December 2012 - 08:10 PM.


#8 LOVEMYPC

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Posted 05 December 2012 - 08:23 PM

MiniToolBox by Farbar Version: 25-11-2012
Ran by Admin (administrator) on 05-12-2012 at 17:18:38
Running from "C:\Documents and Settings\Admin\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/06/2012 00:09:05 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module nview.dll, version 6.14.10.13628, fault address 0x00001e2c.
Processing media-specific event for [explorer.exe!ws!]

Error: (11/06/2012 00:08:36 PM) (Source: Application Error) (User: )
Description: Fault bucket -1053107044.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (11/06/2012 00:08:25 PM) (Source: Application Error) (User: )
Description: Faulting application wna1100.exe, version 1.1.4.27, faulting module nview.dll, version 6.14.10.13628, fault address 0x000417d9.
Processing media-specific event for [wna1100.exe!ws!]

Error: (11/06/2012 00:08:23 PM) (Source: Application Error) (User: )
Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module nview.dll, version 6.14.10.13628, fault address 0x000408e3.
Processing media-specific event for [rundll32.exe!ws!]

Error: (11/06/2012 00:08:23 PM) (Source: Application Error) (User: )
Description: Faulting application flashutil32_11_4_402_287_plugin.exe, version 11.4.402.287, faulting module nview.dll, version 6.14.10.13628, fault address 0x000417d9.
Processing media-specific event for [flashutil32_11_4_402_287_plugin.exe!ws!]

Error: (11/06/2012 00:08:13 PM) (Source: nview_info) (User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/06/2012 00:08:13 PM) (Source: nview_info) (User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/06/2012 00:08:13 PM) (Source: nview_info) (User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/04/2012 07:56:17 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/04/2012 07:54:18 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.


System errors:
=============
Error: (11/17/2012 03:59:00 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 001AA00881E0 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (11/06/2012 00:09:05 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512nview.dll6.14.10.1362800001e2c

Error: (11/06/2012 00:08:36 PM) (Source: Application Error)(User: )
Description: -1053107044

Error: (11/06/2012 00:08:25 PM) (Source: Application Error)(User: )
Description: wna1100.exe1.1.4.27nview.dll6.14.10.13628000417d9

Error: (11/06/2012 00:08:23 PM) (Source: Application Error)(User: )
Description: rundll32.exe5.1.2600.5512nview.dll6.14.10.13628000408e3

Error: (11/06/2012 00:08:23 PM) (Source: Application Error)(User: )
Description: flashutil32_11_4_402_287_plugin.exe11.4.402.287nview.dll6.14.10.13628000417d9

Error: (11/06/2012 00:08:13 PM) (Source: nview_info)(User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/06/2012 00:08:13 PM) (Source: nview_info)(User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/06/2012 00:08:13 PM) (Source: nview_info)(User: )
Description: NVIEW : regsvr32: Shared heap exhausted, process ID ad8, total alloc:0...

Error: (11/04/2012 07:56:17 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (11/04/2012 07:54:18 AM) (Source: Application Hang)(User: )
Description: 1180947459


=========================== Installed Programs ============================

ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader XI (Version: 11.0.00)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0.2 (Version: 2.0.2)
Auslogics Disk Defrag (Version: 3.5)
Broadcom 440x 10/100 Integrated Controller (Version: 10.04.01)
Business-in-a-Box (Version: 5.0.2)
CCleaner (Version: 3.23)
Conexant D850 56K V.9x DFVc Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Resource CD (Version: 1.00.0000)
Dell Support Center (Version: 3.2.6032.102)
EASEUS Partition Master 9.1.1 Home Edition
Epson FAX Utility (Version: 1.10.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 520 Series Printer Uninstall
EpsonNet Print (Version: 2.4i)
EpsonNet Setup 3.2 (Version: 3.2a)
eReg (Version: 1.20.138.34)
FinalBurner Free v2.13.0.164
Google Chrome (Version: 23.0.1271.95)
Google Earth (Version: 6.2.2.6613)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HiJackThis (Version: 1.0.0)
Homestead SiteBuilder
Inbox Toolbar (Version: 2.0.0.41)
IrfanView (remove only) (Version: 4.32)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Logitech SetPoint 6.32 (Version: 6.32.20)
LTCM Client
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Small Business (Version: 10.0.6626.0)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10516.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Windows XP Video Decoder Checkup Utility
Microsoft WSE 2.0 SP3 Runtime (Version: 2.0.5050.0)
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
NETGEAR WNA1100 N150 Wireless USB Adapter (Version: 1.0.0.133)
NVIDIA Control Panel 306.81 (Version: 306.81)
NVIDIA Graphics Driver 306.81 (Version: 306.81)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA nView 136.28 (Version: 136.28)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
Point (Version: 5.3)
Point (Version: 5.4)
Point 6.1 (Version: 6.1)
Point 7.2 (Version: 7.2.1146)
PokerStars.net
QuickTime (Version: 7.73.80.64)
Revo Uninstaller 1.94 (Version: 1.94)
Secunia PSI (2.0.0.4003) (Version: 2.0.0.4003)
SES Driver (Version: 1.0.0)
SigmaTel Audio (Version: 5.10.4820.0)
Speccy (Version: 1.18)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.6 (Version: 4.6.0)
SUPERAntiSpyware (Version: 5.6.1012)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 2.0.4 (Version: 2.0.4)
WD SmartWare (Version: 1.4.5.5)
WebFldrs XP (Version: 9.50.5318)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.5.0530.0)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live installer (Version: 12.0.1471.1025)
Windows Live Writer (Version: 12.0.1370.0325)
Windows Media Format 11 runtime
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows PowerShell™ 1.0 (Version: 2)
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WOT for Internet Explorer (Version: 12.8.2.0)
Xerox Network Scanner Utility2
XFINITY Toolbar (Version: 3.5.2.2)
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 2558.42 MB
Available physical RAM: 1551.66 MB
Total Pagefile: 3745.8 MB
Available Pagefile: 2817.45 MB
Total Virtual: 2047.88 MB
Available Virtual: 1989.83 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:138.97 GB) (Free:110.06 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:6.23 GB) NTFS

========================= Users: ========================================

User accounts for \\WS3

Admin Administrator ASPNET
Guest HelpAssistant SUPPORT_388945a0
UpdatusUser


**** End of log ****

#9 LOVEMYPC

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Posted 05 December 2012 - 08:26 PM

HI,I finally got it posted it took my last few brain cells and boy did that hurt plus the smell of hair burning,thanks

#10 hamluis

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Posted 06 December 2012 - 07:26 AM

A ton of errors relating to nview.dll, which seems to be capable of being related to malware or driver problems.

Since we can explore the driver possiblity, let's do that.

Go Start/Run...type devmgmt.msc and hit Enter.

Scroll down to Display Adapters...double-click it...double-click the detail now showing under Display Adapters.

Go to Drivers tab...push Uninstall button, click OK.

Reboot the system.

Reinstall the video driver from your Dell Resource CD, if it doesn't reinstall automatically.

Louis

#11 LOVEMYPC

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Posted 06 December 2012 - 09:48 AM

HI,hamluis,Well i did as suggested,but only that i changed was i have Nvidia graphics card in use not the integrated DELL graphics card.
I went into the Nvidia drivers and it appears everything is working now,was there any logical reason for this to happen so i can steer clear
of the problem areas,thanks for the help

#12 hamluis

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Posted 06 December 2012 - 10:40 AM

Yes, there is a very logical reason...I will try to explain it.

In ComputerLand, there is a term used..."corruption"...which simply means that some facet of our computing aspect...has become damaged or gone awry.

Normally we refer to "file corruption" but there is also file system corruption and RAM corruption. Amy one of these items incurring corruption...may cause a minor or a major irritation for us users. We shall focus on file corruption, since that seems to occur most often and is more easily dealt with.

When a file suffers damage, there is no report from the file itself in many cases. But, sooner or later...Windows will become aware that something is not happening as it should...and it will create an error or an error message. BSODs are probably the most obvious error messages, while less obvious error messages can be found in Event Viewer.

This is all routine...there is little that any user can do to prevent file corruption. The mechanics of just how the damage came about...is not understood, nor does it need to be understood. It's the effect on the system that is important, what is important is how we can deal when we suspect/know that a given file is damaged.

The basic cure for such...is to remove the damaged file and replace it with an undamaged file. That's why the typical cure for "corrupt drivers" is remove/replace.

Which is what you have done by uninstalling the old driver...and replacing it :) .

Some material on file corruption that attempt to explain what I consider "unexplainable":

Causes of Data Corruption - http://ezinearticles.com/?Causes-of-Data-Corruption&id=817785
Data corruption and loss causes and avoidance - http://www.thexlab.com/faqs/datacorruption.html

Louis

Edited by hamluis, 06 December 2012 - 10:48 AM.


#13 LOVEMYPC

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Posted 06 December 2012 - 12:32 PM

HI,I read article on ram corruption on another forum site and the person that wrote got into it in fairly deep
and if you did not quite understand it he said it was best left to the experts,it was quite interesting.




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