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Windows XP PC can no longer see WD500 external HD


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13 replies to this topic

#1 pupster1

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Posted 02 December 2012 - 07:22 PM

Hi,
I was told to open a new topic in this forum by "Boopme" in the Malware forum. We already made sure the PC was clean, see link http://www.bleepingcomputer.com/forums/topic475923.html
In any case, I still have a problem accessing my external WD500 hard drive from Windows file manager/Explorer. I also see a message on the initial PC boot menu pertaining to a debugger being on. I don't know if that is a problem or if it is even related to the WD500 non-communication issue. However, I thought I should mention it. I already tried a system restore before opening the topic in the Malware forum, but it didn't seem to help.

Can you please help me?

Here is some info from my Dell PC:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME
System Manufacturer Dell Inc.
System Model Dimension 8400
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2993 Mhz
BIOS Version/Date Dell Inc. A01, 7/17/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name HOME\Lenny
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 480.43 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

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#2 Hadnjury

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Posted 02 December 2012 - 08:25 PM

Hello,

Is the drive powering up, showing lights and sounds such as drive spinning up?
Some people think technology has the answers - Kevin Mitnick

#3 pupster1

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Posted 02 December 2012 - 09:55 PM

Yes, appears to be.

#4 Hadnjury

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Posted 03 December 2012 - 09:30 AM

Do you get a sound indicator when you plug it in or unplug it from your computer? If not;

1. Try a different USB cable.

2. Go to start>right click My Computer(computer)>select Manage>left column select Disc management.
Does the drive appear in the right side of the pane?
Some people think technology has the answers - Kevin Mitnick

#5 pupster1

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Posted 04 December 2012 - 07:18 PM

I do not see it under disk management and I don't think it is a cable issue.

#6 hamluis

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Posted 04 December 2012 - 08:57 PM

Have you tried attaching the drive...to a different system?

Louis

#7 pupster1

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Posted 05 December 2012 - 01:27 AM

I tried another cable and it made no difference. I tried the external HD on a different PC and had the same problem. I noticed that after some experimenting (whether it be re-seating the cable, power cycling the HD, etc), I can sometimes get it to the point where it sees the drive (MYBOOK)and shows me the folder. However, If I try to open a folder that contains the files it will "hourglass" and not respond. I also get the following error message which I hope will be helpful. "The specified I/O operation on \Device\Harddsk1\DR4 was not completed before the timeout period expired".

#8 hamluis

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Posted 05 December 2012 - 07:26 AM

I would say that points to a problem with the device itself, a hardware problem.

If it were mine, I would remove the actual hard drive from the enclosure...attach it directly to the motherboard of the system...and run the WD diagnostic. That should provide a definitive clue.

Data Lifeguard Diagnostic for DOS

Louis

#9 pupster1

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Posted 05 December 2012 - 12:34 PM

I will try what you suggest. I saw a link on the web regarding how to remove the HD from its case, it looks like a lot of steps. Is there any chance that the HD data could get automatically erased or formatted once I connect it as an internal drive? I don't want to lose the data.

#10 Hadnjury

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Posted 05 December 2012 - 12:49 PM

No it should be fine as long as you don't format it
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#11 James Litten

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Posted 05 December 2012 - 07:27 PM

Hi

What is the model of the drive?

I'm wondering if it's an Elements or a Passport or something like that. There may be more options for you to try depending on which model it is.

James

#12 pupster1

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Posted 11 December 2012 - 09:56 PM

MY BOOK ESSENTIAL EDITION
WD 500G
Model# WD5000|032-001

#13 James Litten

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Posted 11 December 2012 - 10:19 PM

Hi

Those have built in encryption that make it so you can't remove it and plug it into the computer directly. Often when I see problems like you have with those, it is because the USB jack in the drive has broken or become loose. They can be very hard to fix.

I wish I had better news for you. You may try putting something heavy like a stack of books next to it and try wedging the USB plug where it goes into the drive just slightly against it so that it is connected long enough for you to get your data off of it. Don't put a lot of pressure on the plug or you can make it worse. If a little bit of pressure doesn't do it, a lot of pressure really won't do it.

Unplug the USB cable from the computer each time, wedge it, then plug it into the computer and see if it connects. Try in this order (facing the back where the USB cable plugs in) A little pressure to the right, does it work? A little pressure to the left, does it work? Do not try up and down. Instead lay it on its side and try right and left again.

If it connects, get your data off of it immediately starting with the most important stuff.

Like I said, just a LITTLE pressure. If that does not work, contact WD and see if they have a way to help you get your data back for free. It's worth a shot and hard drive companies can sometimes be very generous.

James

#14 pupster1

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Posted 13 December 2012 - 08:35 PM

I'll give it a try...thanks




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