Hello -First -
Download Malwarebytes Anti-Malware Free
and SuperantiSpyware Free
Install both programs, and Check for Updates -
Now run a Full scan with both programs and post the scan logs back here -NEXT -
Please download AdwCleaner
by Xplode onto your desktop.You may need to disable your Antivirus durind download Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool. Vista and Win7 users, Right click and select Run As Admin.
Click on Delete.
Confirm each time with OK.
Your computer will be rebooted automatically
. A text file will open on Desktop after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt
This will remove most installed Add-On ToolbarsNEXT -
Please download Junkware Removal Tool to your desktopJunkware Removal Tool by thisisu
•Shut down your protection software now to avoid potential conflicts
•Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt)
is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.
Now Copy / Paste the logs from Malwarebytes / SUPERAntiSpyware / Adware / JRTNEXT -
Download Security Check by Screen317
, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note
: If a security program requests permission to access the Internet, allow it to do so.
NOW - Copy / Paste the logs from Malwarebytes / SUPERAntiSpyware / Adware / JRT / Security Check, back here -
Information (if required) on most A/V control (temp disable
If you have any problem with any tool, please post it back here -
Thank You -