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HP G56 laptop 100% cpu usage


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9 replies to this topic

#1 Irish614

Irish614

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  • Local time:02:12 AM

Posted 02 December 2012 - 02:13 PM

Hey guys, I recently started using this laptop again for recording purposes only to find out it is deathly slow. When opening any program it takes forever for the program to load and when I check on the processes it shows me that the computer is using 100% cpu, but when I look at the processes the highest they actually get are only 10% and that is 4 programs. I have run a virus scan and it has come back clean. I did a hijack this log and I have attached the results. I also have cleared off any temporary files the computer had in hopes of speeding it up and it has not worked. I'm running Windows 7 64-bit currently with 3gb of ram and used 155GB of 216GB on my hard drive. Thank you in advance for your help.

Edited by bloopie, 02 December 2012 - 02:49 PM.
Mod Edit: Removed HJT log as it's not allowed in this forum. ~bloopie


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#2 dev00790

dev00790

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  • Local time:07:12 AM

Posted 05 December 2012 - 07:22 AM

Hello,

I will be helping you with your problems. Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do NOT run, install or uninstall any programs, unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

----------------------------------------------

Please do the following:

:step1:

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click on change parameters
  • Under Objects to scan, check the boxes next to Verify file digital signatures, Detect TDLFS file system, then click OK.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the full contents of that file in your next reply. - If the log is too long, then split it into multiple posts.


:step2:

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the full contents of that document.


:step3:

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the full contents of the log in your next reply.


:step4:

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore points
NOTE: When using "Reset FF Proxy Settings" option Firefox should be closed.

Click Go and post the full contents of the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#3 Irish614

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Posted 05 December 2012 - 06:42 PM

Thanks for the reply. Here are the logs you requested.

13:40:20.0720 3252 TDSS rootkit removing tool 2.8.15.0 Oct 31 2012 21:47:35
13:40:21.0560 3252 ============================================================
13:40:21.0560 3252 Current date / time: 2012/12/05 13:40:21.0560
13:40:21.0560 3252 SystemInfo:
13:40:21.0560 3252
13:40:21.0560 3252 OS Version: 6.1.7601 ServicePack: 1.0
13:40:21.0560 3252 Product type: Workstation
13:40:21.0560 3252 ComputerName: HP
13:40:21.0560 3252 UserName: LeeAnn
13:40:21.0560 3252 Windows directory: C:\Windows
13:40:21.0560 3252 System windows directory: C:\Windows
13:40:21.0560 3252 Running under WOW64
13:40:21.0560 3252 Processor architecture: Intel x64
13:40:21.0560 3252 Number of processors: 1
13:40:21.0560 3252 Page size: 0x1000
13:40:21.0560 3252 Boot type: Normal boot
13:40:21.0560 3252 ============================================================
13:40:22.0458 3252 Drive \Device\Harddisk0\DR0 - Size: 0x3A38B2E000 (232.89 Gb), SectorSize: 0x200, Cylinders: 0x76C1, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000040
13:40:22.0462 3252 Drive \Device\Harddisk1\DR7 - Size: 0x1DE000000 (7.47 Gb), SectorSize: 0x200, Cylinders: 0x3CE, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'W'
13:40:22.0465 3252 ============================================================
13:40:22.0465 3252 \Device\Harddisk0\DR0:
13:40:22.0465 3252 MBR partitions:
13:40:22.0465 3252 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x800, BlocksNum 0x63800
13:40:22.0465 3252 \Device\Harddisk0\DR0\Partition2: MBR, Type 0x7, StartLBA 0x64000, BlocksNum 0x1B0F0000
13:40:22.0465 3252 \Device\Harddisk0\DR0\Partition3: MBR, Type 0x7, StartLBA 0x1B154000, BlocksNum 0x203D800
13:40:22.0465 3252 \Device\Harddisk0\DR0\Partition4: MBR, Type 0xC, StartLBA 0x1D191800, BlocksNum 0x33970
13:40:22.0465 3252 \Device\Harddisk1\DR7:
13:40:22.0466 3252 MBR partitions:
13:40:22.0466 3252 \Device\Harddisk1\DR7\Partition1: MBR, Type 0xB, StartLBA 0x3F, BlocksNum 0xEEFFC1
13:40:22.0466 3252 ============================================================
13:40:22.0499 3252 C: <-> \Device\Harddisk0\DR0\Partition2
13:40:22.0566 3252 D: <-> \Device\Harddisk0\DR0\Partition3
13:40:22.0566 3252 ============================================================
13:40:22.0567 3252 Initialize success
13:40:22.0567 3252 ============================================================
13:40:34.0506 4128 Deinitialize success





Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
McAfee Anti-Virus and Anti-Spyware
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 22
Java™ 6 Update 37
Java version out of Date!
Adobe Flash Player 11.4.402.287 Flash Player out of Date!
Adobe Reader 10.1.4 Adobe Reader out of Date!
Mozilla Firefox 5.0 Firefox out of Date!
Google Chrome 19.0.1084.56
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
Google Chrome 22.0.1229.94
Google Chrome 23.0.1271.64
Google Chrome 23.0.1271.91
Google Chrome 23.0.1271.95
Google Chrome plugins...
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````





Farbar Service Scanner Version: 04-12-2012
Ran by LeeAnn (administrator) on 05-12-2012 at 18:36:50
Running from "C:\Users\LeeAnn\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



MiniToolBox by Farbar Version: 25-11-2012
Ran by LeeAnn (administrator) on 05-12-2012 at 18:38:18
Running from "C:\Users\LeeAnn\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8191SE 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-EE-78-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 70-F1-A1-EE-78-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7dcc:6b7a:5ba7:b916%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 02, 2012 1:39:12 PM
Lease Expires . . . . . . . . . . : Thursday, December 06, 2012 5:58:44 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 326168993
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C7-42-D8-60-EB-69-09-AE-B7
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 60-EB-69-09-AE-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:24e3:3d2a:bc07:ad78(Preferred)
Link-local IPv6 Address . . . . . : fe80::24e3:3d2a:bc07:ad78%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{77C0E3D9-605F-4BC4-929A-381AE3EFE620}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.nycap.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.netgear.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 2607:f8b0:4004:803::1009
74.125.228.103
74.125.228.104
74.125.228.105
74.125.228.110
74.125.228.96
74.125.228.97
74.125.228.98
74.125.228.99
74.125.228.100
74.125.228.101
74.125.228.102


Pinging google.com [74.125.228.39] with 32 bytes of data:
Reply from 74.125.228.39: bytes=32 time=27ms TTL=52
Reply from 74.125.228.39: bytes=32 time=43ms TTL=52

Ping statistics for 74.125.228.39:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 43ms, Average = 35ms
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=100ms TTL=53
Reply from 72.30.38.140: bytes=32 time=119ms TTL=53

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 119ms, Average = 109ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...70 f1 a1 ee 78 19 ......Microsoft Virtual WiFi Miniport Adapter
12...70 f1 a1 ee 78 19 ......Realtek RTL8191SE 802.11b/g/n WiFi Adapter
10...60 eb 69 09 ae b7 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.102 281
192.168.1.102 255.255.255.255 On-link 192.168.1.102 281
192.168.1.255 255.255.255.255 On-link 192.168.1.102 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.102 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.102 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:9d38:6ab8:24e3:3d2a:bc07:ad78/128
On-link
12 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::24e3:3d2a:bc07:ad78/128
On-link
12 281 fe80::7dcc:6b7a:5ba7:b916/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13571666

Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13571666

Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13570668

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13570668

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13569654

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13569654

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 02:08:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9579


System errors:
=============
Error: (12/05/2012 01:34:03 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/05/2012 01:34:02 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/05/2012 01:34:01 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/05/2012 01:33:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RtVOsdService service.

Error: (12/04/2012 06:17:18 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (12/04/2012 06:15:56 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (12/04/2012 05:53:51 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (12/04/2012 05:53:50 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (12/04/2012 05:53:46 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (12/04/2012 05:53:26 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Scanner service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13571666

Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13571666

Error: (12/05/2012 05:55:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13570668

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13570668

Error: (12/05/2012 05:55:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13569654

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13569654

Error: (12/05/2012 05:54:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/05/2012 02:08:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9579


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 8.2.1)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.6.0.19140)
Adobe Community Help (Version: 3.4.980)
Adobe Download Assistant (Version: 1.0.1)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Photoshop CS5.1 (Version: 12.1)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
AIM 7
Akamai NetSession Interface
Akamai NetSession Interface Service
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.15.9.0)
Ask Toolbar Updater (Version: 1.2.3.29495)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.0.609.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Build-a-lot 2 (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Coupon Printer for Windows (Version: 5.0.0.1)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink DVD Suite (Version: 7.0.3003)
CyberLink MediaShow (Version: 5.0.1616)
CyberLink PowerDVD 9 (Version: 9.0.1.4217)
CyberLink YouCam (Version: 3.0.2511)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DeviceDiscovery (Version: 90.0.146.000)
DeviceManagementQFolder (Version: 1.00.0000)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
Download Updater (AOL LLC)
Dropbox (Version: 1.4.20)
Drumagog 5 Retail (Version: 5.11)
eLicenser Control
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
FATE (Version: 2.2.0.95)
File Type Assistant
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 23.0.1271.95)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.123)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 9.0 (Version: 9.0)
HP Documentation (Version: 1.1.1.0)
HP Game Console
HP Games (Version: 1.0.1.3)
HP LaserJet M1522 MFP Series 4.2 (Version: 4.2)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP Officejet Pro K850 Series Toolbox (Version: 1.00.0000)
HP Photo Creations (Version: 1.0.0.3611)
HP Power Manager (Version: 1.0.3)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.1.4186.3400)
HP Software Framework (Version: 4.0.108.1)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.003.001.001)
HP Wireless Assistant (Version: 4.0.9.0)
hppFaxDrvM1522 (Version: 003.100.00001)
hppFaxUtility (Version: 000.105.00107)
hppFonts (Version: 001.001.00056)
hppLaserJetService (Version: 001.300.00005)
hppLJM1522 (Version: 002.101.00002)
hppManualsM1522 (Version: 002.103.00002)
hppScanTo (Version: 002.102.00003)
hppSendFaxM1522 (Version: 003.000.00001)
hppTLBXFXM1522 (Version: 001.005.00009)
hppusgM1522 (Version: 000.000.00004)
HPSSupply (Version: 2.2.0.0000)
hpzTLBXFX (Version: 005.013.00185)
iCloud (Version: 2.1.0.39)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2086)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
Interlok driver setup x64 (Version: 5.8.13)
iTunes (Version: 11.0.0.163)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 37 (Version: 6.0.370)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2907)
Lexmark 2500 Series
MarketResearch (Version: 90.0.146.000)
McAfee AntiVirus Plus (Version: 11.0.678)
MeldaProduction MFreeEffectsBundle64 7
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XML Parser (Version: 8.70.1104.04)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
Morpheus Photo Morpher v3.16 (Version: 3.16)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Firefox 5.0 (x86 en-US) (Version: 5.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Octoshape add-in for Adobe Flash Player
OpenOffice.org 3.3 (Version: 3.3.9567)
PDF Settings CS5 (Version: 10.0)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
PL-2303 USB-to-Serial (Version: 1.00.000)
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4204)
PowerDirector (Version: 8.0.3003)
PremierOpinion (Version: 1.3.331.322)
Product_Min_QFolder (Version: 1.00.0000)
QuickTime (Version: 7.73.80.64)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
REALTEK Wireless LAN Software (Version: 1.00.10.0329)
Recovery Manager (Version: 5.5.3023)
Roxio CinemaNow 2.0 (Version: 1.0.278)
RtVOsd (Version: 1.0.6)
Steinberg Cubase LE 5 (Version: 5.1.2)
Steinberg HALionOne (Version: 1.1.0.457)
Steinberg HALionOne Essential Set (Version: 1.0.1.457)
StreamTorrent 1.0
SUPERAntiSpyware (Version: 5.0.1142)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.0.18.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
US-1800 driver
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
VLC media player 2.0.1 (Version: 2.0.1)
WebReg (Version: 90.0.146.000)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 3002.92 MB
Available physical RAM: 1123.19 MB
Total Pagefile: 6004.04 MB
Available Pagefile: 3096.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.26 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:216.47 GB) (Free:153.42 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:16.12 GB) (Free:2.33 GB) NTFS

========================= Users: ========================================

User accounts for \\HP

Administrator ASPNET Guest
LeeAnn R@N

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

25-10-2012 12:54:14 Windows Update
12-11-2012 03:12:16 Installed Java™ 6 Update 37
12-11-2012 03:17:31 Installed Java Runtime Environment
20-11-2012 23:02:13 Device Driver Package Install: TASCAM Universal Serial Bus controllers
20-11-2012 23:11:36 Device Driver Package Install: TASCAM Sound, video and game controllers
20-11-2012 23:13:08 Device Driver Package Install: TASCAM Sound, video and game controllers
20-11-2012 23:44:06 Device Driver Package Install: Steinberg Media Technologies GmbH
20-11-2012 23:46:34 Installed Steinberg Cubase LE 5
20-11-2012 23:47:49 Installed Steinberg HALionOne
20-11-2012 23:48:32 Installed Steinberg HALionOne Essential Set
21-11-2012 00:51:26 Windows Update
22-11-2012 18:07:03 Installed Interlok driver setup x64.
02-12-2012 18:38:46 Windows Update
02-12-2012 18:39:46 Scheduled Checkpoint
04-12-2012 23:37:23 Installed HP Support Assistant
05-12-2012 00:05:03 Windows Modules Installer
05-12-2012 00:06:33 Windows Modules Installer

**** End of log ****

#4 dev00790

dev00790

    Bleeping Chocoholic


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  • Local time:07:12 AM

Posted 06 December 2012 - 05:52 PM

Hi

Please do the following next:

:step1:

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/mbam-download.php to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes'
    Anti-Malware
    and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log in your next reply.

If requested by MBAM, restart the computer.

The log can also be found here:
C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Users\<Username>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt


:step2:

I'd like us to scan your machine with ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Note: Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • On ESET: Click the Back button, then the Finish button.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!


:step3:

Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[R1].txt as well.


:step4:

How is the computer running now?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 Irish614

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Posted 09 December 2012 - 12:04 PM

Malwarebytes Anti-Malware (Trial) 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.08.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
LeeAnn :: HP [administrator]

Protection: Enabled

12/8/2012 5:55:43 PM
mbam-log-2012-12-08 (17-55-43).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 431487
Time elapsed: 2 hour(s), 15 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{eeb86aef-4a5d-4b75-9d74-f16d438fc286} (Adware.PremierOpinion) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
C:\Program Files (x86)\PremierOpinion (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components (Trojan.Agent) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion (Adware.PremierOpinion) -> Quarantined and deleted successfully.

Files Detected: 23
C:\Setup.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\chrome.manifest (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\install.rdf (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\ncncf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\nscf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmcm.crx (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmcm.txt (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmls.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmls64.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmoci.bin (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmph.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmropn64.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\pmxf.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components\pmxg.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components\pmxh.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components\pmxi.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components\pmxj.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\PremierOpinion\components\pmxk.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\About PremierOpinion.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Privacy Policy and User License Agreement.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Support.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Uninstall Instructions.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\Users\LeeAnn\Downloads\explorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

(end)




Eset results:

C:\Users\All Users\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application unable to clean
C:\ProgramData\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\Users\LeeAnn\Downloads\MorpheusPhotoMorpher-316 (1).exe a variant of Win32/Adware.RK.AG application cleaned by deleting - quarantined
C:\Users\LeeAnn\Downloads\MorpheusPhotoMorpher-316.exe a variant of Win32/Adware.RK.AG application cleaned by deleting - quarantined




# AdwCleaner v2.011 - Logfile created 12/09/2012 at 11:49:59
# Updated 02/12/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : LeeAnn - HP
# Boot Mode : Normal
# Running from : C:\Users\LeeAnn\Desktop\AdwCleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
File Found : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Found : C:\Users\LeeAnn\AppData\Roaming\Mozilla\Firefox\Profiles\fhg1o5sa.default\searchplugins\Askcom.xml
Folder Found : C:\Program Files (x86)\Ask.com
Folder Found : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Found : C:\Program Files (x86)\Free Offers from Freeze.com
Folder Found : C:\ProgramData\Ask
Folder Found : C:\ProgramData\Tarma Installer
Folder Found : C:\ProgramData\WeCareReminder
Folder Found : C:\Users\LeeAnn\AppData\Local\APN
Folder Found : C:\Users\LeeAnn\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkndcbhcgphcfkkddanakjiepeknbgle
Folder Found : C:\Users\LeeAnn\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\LeeAnn\AppData\Roaming\Mozilla\Firefox\Profiles\fhg1o5sa.default\extensions\toolbar@ask.com
Folder Found : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Found : HKCU\Software\APN
Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\Ask.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Found : HKCU\Software\Zugo
Key Found : HKLM\Software\APN
Key Found : HKLM\Software\AskToolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Found : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Found : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Found : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Found : HKLM\SOFTWARE\Classes\dnUpdate
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Found : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Found : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Found : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Found : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Found : HKLM\Software\Freeze.com
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\mkndcbhcgphcfkkddanakjiepeknbgle
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Found : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Found : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Found : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Tarma Installer
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{3C5F0F00-683D-4847-89C8-E7AF64FD1CFB}]
Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v12.0 (en-US)

Profile name : default
File : C:\Users\LeeAnn\AppData\Roaming\Mozilla\Firefox\Profiles\fhg1o5sa.default\prefs.js

Found : user_pref("browser.search.defaultengine", "Ask.com");
Found : user_pref("browser.search.defaultenginename", "Ask.com");
Found : user_pref("browser.search.order.1", "Ask.com");
Found : user_pref("browser.search.selectedEngine", "Ask.com");
Found : user_pref("extensions.asktb.ff-original-keyword-url", "");
Found : user_pref("keyword.URL", "hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_u[...]

Profile name : default
File : C:\Users\R@N\AppData\Roaming\Mozilla\Firefox\Profiles\i8sgvo4w.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v23.0.1271.95

File : C:\Users\LeeAnn\AppData\Local\Google\Chrome\User Data\Default\Preferences

Found [l.58] : icon_url = "hxxp://www.ask.com/favicon.ico",
Found [l.61] : keyword = "ask.com",
Found [l.64] : search_url = "hxxp://websearch.ask.com/redirect?client=cr&src=kw&tb=ORJ&o=&locale=&apn_uid=68A44267-B91A-43F2-BBCC-0A0FFB216C6F&apn_ptnrs=TV&apn_sauid=9187FEC0-1DDD-4773-A7A9-A0C82A4DC5F5&apn_dtid=OSJ000YYUS&q={searchTerms}",
Found [l.65] : suggest_url = "hxxp://ss.websearch.ask.com/query?qsrc=2922&li=ff&sstype=prefix&q={searchTerms}"

*************************

AdwCleaner[R1].txt - [7973 octets] - [09/12/2012 11:49:59]

########## EOF - C:\AdwCleaner[R1].txt - [8033 octets] ##########

#6 dev00790

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Posted 09 December 2012 - 04:31 PM

Hi

Since multiple threats that MBAM removed were identified as Trojans:

-----------

IMPORTANT NOTE: One or more of the identified infections is a backdoor Trojan.

Backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to be used by the attacker for malicious purposes.
They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms.
This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is then sent back to the hacker.
Read Danger: Remote Access Trojans.

You should disconnect the computer from the Internet and from any networked computers until it is cleaned. If your computer was used for online banking, paying bills, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for taxes, email, eBay, paypal and any other online activities.
You should consider them to be compromised and change passwords from a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information.
Banking and credit card institutions should be notified immediately of the possible security breach. Failure to notify your financial institution and local law enforcement can result in refusal to reimburse funds lost due to fraud or similar criminal activity.
If using a router, you need to reset it with a strong logon/password before connecting again.

Although the infection has been identified and may be removed, your machine has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed.
In some instances an infection may have caused so much damage to your system that it cannot be successfully cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them.
Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

Whenever a system has been compromised by a backdoor payload, it is impossible to know if or how much the backdoor has been used to affect your system...There are only a few ways to return a compromised system to a confident security configuration. These include:
• Reimaging the system
• Restoring the entire system using a full system backup from before the backdoor infection
• Reformatting and reinstalling the system

Backdoors and What They Mean to You

This is what Jesper M. Johansson, Security Program Manager at Microsoft TechNet has to say:

The only way to clean a compromised system is to flatten and rebuild. That’s right. If you have a system that has been completely compromised, the only thing you can do is to flatten the system (reformat the system disk) and rebuild it from scratch (reinstall Windows and your applications).

Help: I Got Hacked. Now What Do I Do?.

We will do our best to clean the computer of any infections seen on the log. However, because of the nature of this Trojan, I cannot offer a total
guarantee that there are no remnants left in the system, or that the computer will be trustworthy.

Many security experts believe that once infected with this type of Trojan, the best course of action is to reformat and reinstall the Operating System.
Making this decision is based on what the computer is used for, and what information can be accessed from it.

Knowing the above, do you wish to proceed with cleaning the malware from the computer?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#7 Irish614

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Posted 09 December 2012 - 05:56 PM

Okay so based on this the only way to move forward is to reformat. Would it be okay to save pictures and any documents IE work documents or will they be linked to the virus as well? If that is my only option then I have no choice but to reformat.

#8 dev00790

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Posted 10 December 2012 - 05:22 AM

If you wish to reformat and reinstall Windows I would refer you to a relevant forum.

There is a small chance that the malware could go onto removable media (eg usb drives, disks etc).
If you're going to backup, then do NOT backup any files ending in .exe, .com, .scr, .pif, and .bat since files of these types are more likely to be infected.

Edited by dev00790, 10 December 2012 - 05:23 AM.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#9 AshleyQuick

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Posted 12 September 2013 - 10:00 PM

Just curious, did you get this resolved? I'm having the exact same issue all the sudden with my HP G56.



#10 dev00790

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Posted 13 September 2013 - 03:37 AM

AshleyQuick - please make a new post in the "Am I infected" subforum.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog





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