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Blue Screen of Death on laptop.


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4 replies to this topic

#1 a_tep23

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Posted 01 December 2012 - 05:45 PM

Hello,

my friends laptop is compromised and he is unable to use it without a blue screen appearing. I'm on his laptop at the moment on safe mode. It seems to work fine, but I still get the blue screen even on safemode. Help? Thank you.

- Alex T.

Edited by a_tep23, 01 December 2012 - 05:46 PM.


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#2 dev00790

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Posted 02 December 2012 - 11:38 AM

Hello,

<Ignore my previous post here>

I'm reporting this in an internal thread for unbootable computers. Someone will be with you soon.

Edited by dev00790, 02 December 2012 - 11:39 AM.

Regards, dev00790

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#3 thisisu

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Posted 03 December 2012 - 03:16 PM

Hello Alex :)

I'm on his laptop at the moment on safe mode. It seems to work fine, but I still get the blue screen even on safemode.

How long are you able to stay in Safe Mode before the computer bluescreens? Seconds? Minutes? Hours?

Can you try running this scan while in Safe Mode:

Posted Image Please download and run TDSSKiller
  • Click the Change parameters link/button.
  • In the new window, add a checkmark into "Detect TDLFS file system" and then press OK.
  • Now press the "Start scan" button.
  • In the event that threats are detected, allow TDSSKiller to perform the default action by simply pressing the "Continue" button.
  • After the scan / cure is complete, you can find the TDSSKiller log at the root of your C: drive.
    • Example: C:\TDSSKiller.2.8.10.0_29.09.2012_00.22.50_log.txt
  • Please post the contents of this file to your next message.

Please perform the following scan:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Edited by thisisu, 03 December 2012 - 03:22 PM.


#4 boopme

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Posted 03 December 2012 - 07:56 PM

Hello, Just letting you know I moved this to the Virus, Trojan, Spyware, and Malware Removal Logs forum,where it will stay
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#5 thisisu

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Posted 06 December 2012 - 03:06 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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