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Endless "Acquiring network address"


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#1 lenioffe

lenioffe

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Posted 30 November 2012 - 02:46 PM

I run Windows XP Home Edition Version 2002 (sorry to even say that!) Service pack 3. The connection to the network is wired to a cable model. The provider uses a dynamic IP address resolution. It has been working fine for years but now I'm getting a mssage "Acquiring network address" at a speed of 100Mbps. It never succeeds. When I try to disable it I get a message "It is not possible to disable the connection at this time. This connection may be using one or more protocols that do not support Plug-and-Play, or it may have been initiated by another user or the system account". I'm the only user and the administrator.

Internet protocol propetties show "Obtain IP address automatically" and "Obtain DNS server automatically". I called my cable provider tech support and we looked at DHS, WINS and Options tabs and everything looked rigtht.

The cable support technician told that my network card was bad and had to be replaced.
Is there a way to confirm/test that? The cable connection is fine as all wireless devices work well. I thought the problem could have been with the cable but when I unplug it from the modem the computer complains which tell me that the existing cable is not broken.

I rebooted the computer but that did not help.
Thanks a lot.

Len.

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