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Computer Doesn't Recognize Ethernet Cable Connection


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#1 MarinesB

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Posted 29 November 2012 - 09:14 PM

Lost my Internet connection and Windows Network Diagnostics says I need to plug in an ethernet cable, which IS plugged in, so my laptop doesn't seem to recognize it. The cable works fine on my old laptop and I bought a new cable just in case but same story, works fine on old laptop not on my newer one. Specifically it says the cable is not properly plugged in or may be broken.

Thanks for any help you can give me.

- Toshiba Qosmio X775 laptop
- Wired through ethernet cable to my cable modem, Motorola Surfboard Model SB5101
- Comcast Cable

Results.txt follows:

MiniToolBox by Farbar Version: 25-11-2012
Ran by WoodsyLadyM (administrator) on 29-11-2012 at 21:01:46
Running from "C:\Users\WoodsyLadyM\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR9002WB-1NG Wireless Network Adapter = Wireless Network Connection (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wireless Network Connection" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : WoodsyLadyM-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-70-F4-D6-A4-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter
Physical Address. . . . . . . . . : E0-CA-94-80-52-D4
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73C138F0-F7EF-4F32-B481-9448B4D661D6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.ga.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 3ms, Average = 3ms
===========================================================================
Interface List
12...b8 70 f4 d6 a4 ed ......Realtek PCIe GBE Family Controller
11...e0 ca 94 80 52 d4 ......Atheros AR9002WB-1NG Wireless Network Adapter
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/29/2012 06:32:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 06:30:40 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 06:28:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 06:26:52 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 05:50:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 05:49:04 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 02:49:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 02:48:36 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 02:38:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 02:37:48 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


System errors:
=============
Error: (11/28/2012 11:35:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 10:54:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 08:56:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 08:56:15 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (11/28/2012 08:56:15 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (11/28/2012 06:29:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 06:04:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 05:33:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 04:05:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (11/28/2012 01:00:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.


Microsoft Office Sessions:
=========================
Error: (11/29/2012 06:32:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 06:30:40 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 06:28:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 06:26:52 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 05:50:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 05:49:04 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 02:49:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 02:48:36 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/29/2012 02:38:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/29/2012 02:37:48 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 6050.69 MB
Available physical RAM: 4337.42 MB
Total Pagefile: 12099.57 MB
Available Pagefile: 9931.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.89 MB

========================= Partitions: =====================================

1 Drive c: (TI106240W0D) (Fixed) (Total:579.63 GB) (Free:453.01 GB) NTFS
3 Drive g: () (Removable) (Total:14.89 GB) (Free:14.89 GB) FAT32

========================= Users: ========================================

User accounts for \\WOODSYLADYM-PC

Administrator Guest UpdatusUser
WoodsyLadyM


**** End of log ****

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#2 Queen-Evie

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Posted 29 November 2012 - 11:56 PM

I am not an expert on reading MiniToolBox logs.

This jumped out at me


Atheros AR9002WB-1NG Wireless Network Adapter = Wireless Network Connection (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


Try this:

Start Menu/Control Panel/Network and Sharing Center

On the left side of the page click Change Adapter Settings.

Since you are using a wired connection look at Local Area Connection. Does it say disabled? If it does

RIGHT click on Local Area Connection. Enable should be the first choice-click Enable.

If you ever decide to connect wirelessly you follow the same procedure to enable the wireless network connection.

#3 MarinesB

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Posted 30 November 2012 - 12:41 AM

I am not an expert on reading MiniToolBox logs.

This jumped out at me


Atheros AR9002WB-1NG Wireless Network Adapter = Wireless Network Connection (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


Try this:

Start Menu/Control Panel/Network and Sharing Center

On the left side of the page click Change Adapter Settings.

Since you are using a wired connection look at Local Area Connection. Does it say disabled? If it does

RIGHT click on Local Area Connection. Enable should be the first choice-click Enable.

If you ever decide to connect wirelessly you follow the same procedure to enable the wireless network connection.

They're both enabled. I tried disabling and enabling again, but it still says I have the ethernet cable unplugged.

#4 Queen-Evie

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Posted 30 November 2012 - 11:01 AM

Are both currently enabled? If so, disable Wireless Network Connection. That might work. If not, I have no other ideas for you.

Edited by Queen-Evie, 30 November 2012 - 11:05 AM.


#5 MarinesB

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Posted 30 November 2012 - 11:26 AM

Sorry, responded to wrong post.

Edited by MarinesB, 30 November 2012 - 11:52 AM.


#6 MarinesB

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Posted 30 November 2012 - 11:50 AM

Are both currently enabled? If so, disable Wireless Network Connection. That might work. If not, I have no other ideas for you.

I've never had a problem before with both enabled. In fact, I believe wireless was disabled at the time I started having problems. Thanks anyway.

Is there anyone else out there that can read the log that can help. Thanks.

Edited by MarinesB, 30 November 2012 - 11:53 AM.


#7 Queen-Evie

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Posted 30 November 2012 - 01:03 PM

I'll put out a call for someone to look at it. I ususally try to offer the simple things-sometimes it works and sometimes it doesn't.

#8 MarinesB

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Posted 30 November 2012 - 01:38 PM

I'll put out a call for someone to look at it. I ususally try to offer the simple things-sometimes it works and sometimes it doesn't.

Thanks, I appreciate any help I can get.

#9 Broni

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Posted 30 November 2012 - 07:13 PM

Do you have problem connecting wirelessly as well?

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#10 MarinesB

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Posted 30 November 2012 - 09:04 PM

I don't have a wireless router so I don't know, and I was considering buying one if I can't get this to work through the wired connection. The problem is that the computer doesn't seem to recognize that there is an ethernet cable plugged in. Otherwise, my computer is running fine. The adapters are working correctly, both wired and wireless, as far as I can tell. Also, I use AVG 2012 and use their firewall.

FSS log:

Farbar Service Scanner Version: 09-11-2012
Ran by WoodsyLadyM (administrator) on 30-11-2012 at 20:58:24
Running from "C:\Users\WoodsyLadyM\Desktop\bleeping computer"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error.
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-11-16 13:40] - [2012-10-03 12:56] - 1914248 ____A (Microsoft Corporation) 37608401DFDB388CAF66917F6B2D6FB0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#11 Broni

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Posted 30 November 2012 - 09:08 PM

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
Posted Image
Make sure "DNS" tab looks like this:
Posted Image
Make sure "WINS" tab looks like this:
Posted Image
8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.


If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

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#12 MarinesB

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Posted 30 November 2012 - 09:42 PM

It occurred to me that I should probably have run the scan with the ethernet cable connected in case it makes any difference. I'll follow your instructions and get back to you, but here follows the FSS log with ethernet cable plugged in:

FSS log with ethernet cablle plugged in:

Farbar Service Scanner Version: 09-11-2012
Ran by WoodsyLadyM (administrator) on 30-11-2012 at 21:32:56
Running from "C:\Users\WoodsyLadyM\Desktop\bleeping computer"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error.
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-11-16 13:40] - [2012-10-03 12:56] - 1914248 ____A (Microsoft Corporation) 37608401DFDB388CAF66917F6B2D6FB0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#13 MarinesB

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Posted 30 November 2012 - 10:38 PM

Under properties for the Local Area Connection, everything is checked under the Networking tab, including TCP/IPv4 and TCP/IPv6. Under advanced settings, everything is as you indicated, so no changes. Disconnected everything and restarted but nothing. I have no router of any kind.

Results of command prompts:

ipconfig/flushdns = Successfully flushed the DNS Resolver Cache
ipconfig/registerdns = Registration record for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.
ipconfig/release = No operation can be peformed on Local Area Connection while it has its media disconnected.
ipconfig/renew = No operation can be peformed on Local Area Connection while it has its media disconnected.
net stop “dns client” = The DNS Client service was stopped successfully.
net start “dns client” = The DNS Client service was started successfully.

The Ethernet cable was connected and I restarted but nothing.

Put in the last two command prompts successfully. Restarted. Nothing.

It can’t be the cable because it works fine on my older laptop. Could it be the port itself? I looked in there and it looks fine and the adapter is working properly.

This problem started about a week after I reinstalled Steam for my Skyrim game. Not sure if that would be the problem, but I have uninstalled both. I really can’t think what else it could be.

Edited by MarinesB, 30 November 2012 - 11:37 PM.


#14 jhayz

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Posted 01 December 2012 - 12:03 AM

Have you tried reinstalling the network adapter drivers? One possible solution that may help you was given by a user who helped him and mostly others in this thread.

Tekken
 


#15 MarinesB

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Posted 01 December 2012 - 09:35 AM

No, but the drivers are up to date as far as I know. Is it possible to download the driver on my other laptop and then install it on the newer one?

I'll take a look at the link. Thanks.




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