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windows 7 crash dump


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#1 Sammy-B

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Posted 29 November 2012 - 07:52 PM

I used to get a crash dump opening certain folders, usually was one of my car picture folders, recently it's my downloads with my minecraft etc in it.. I've run check disk but it happens over and over and over, never fails.

The bug check is as follows

0x000000F4 (0x00000003,0x87558828,0x87558994,0x8321CD60)

When it runs check disk it deletes thousands of orphan files it tells me, 12kb in bad sectors, deleting corrupt file record segment 37572, deleting index entry for a ton of dll files. Also since this started my computer is convinced it isn't genuine windows when it really is..

Help! Could it be time for a 0 fill and reinstall? I'd like to try and keep all my files if possible

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#2 AustrAlien

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Posted 29 November 2012 - 08:01 PM

The hard drive is likely to be failing! :exclame:

:exclame: Ensure that you have all important personal files backed up to a physically separate device ... NOW! :exclame:

Let's have a look at the hard drive's S.M.A.R.T. data to get an idea of its condition.

How to obtain hard drive S.M.A.R.T. data on a Windows system and then paste the report into a forum post
  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      Posted Image
    • Click on the link to download the installer file to your computer.
      (There may be a mirror link there also which will enable you download the file if the main download link does not work for some reason.)
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button Posted Image
      You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Post the recent logs that would have been created when you ran check disk.
To open Event Viewer and view the logs:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

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#3 Sammy-B

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Posted 29 November 2012 - 08:56 PM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Toshiba 2.5" HDD MK..65GSX
Device Model:     TOSHIBA MK3265GSX
Serial Number:    [No Information Found]
Firmware Version: GJ00
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   [No Information Found]
ATA Standard is:  [No Information Found]
Local Time is:    Thu Nov 29 19:49:25 2012 CST
SMART support is: Available - device has SMART capability.
                  Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

Error SMART Thresholds Read failed: Function not implemented
Smartctl: SMART Read Thresholds failed.

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  120) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					No General Purpose Logging support.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 100) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   ---    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   100   100   ---    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0027   100   100   ---    Pre-fail  Always       -       1237
  4 Start_Stop_Count        0x0032   100   100   ---    Old_age   Always       -       10612
  5 Reallocated_Sector_Ct   0x0033   100   100   ---    Pre-fail  Always       -       13
  7 Seek_Error_Rate         0x000b   100   100   ---    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   100   100   ---    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   065   065   ---    Old_age   Always       -       14281
 10 Spin_Retry_Count        0x0033   253   100   ---    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   ---    Old_age   Always       -       709
191 G-Sense_Error_Rate      0x0032   100   100   ---    Old_age   Always       -       369
192 Power-Off_Retract_Count 0x0032   100   100   ---    Old_age   Always       -       52
193 Load_Cycle_Count        0x0032   065   065   ---    Old_age   Always       -       352417
194 Temperature_Celsius     0x0022   100   100   ---    Old_age   Always       -       36 (0 55 255 247 0)
196 Reallocated_Event_Count 0x0032   100   100   ---    Old_age   Always       -       9
197 Current_Pending_Sector  0x0032   100   100   ---    Old_age   Always       -       5
198 Offline_Uncorrectable   0x0030   100   100   ---    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   ---    Old_age   Always       -       0
220 Disk_Shift              0x0002   100   100   ---    Old_age   Always       -       24
222 Loaded_Hours            0x0032   074   074   ---    Old_age   Always       -       10412
223 Load_Retry_Count        0x0032   100   100   ---    Old_age   Always       -       0
224 Load_Friction           0x0022   100   100   ---    Old_age   Always       -       0
226 Load-in_Time            0x0026   100   100   ---    Old_age   Always       -       305
240 Head_Flying_Hours       0x0001   100   100   ---    Pre-fail  Offline      -       0

Error SMART Error Log Read failed: Function not implemented
Smartctl: SMART Error Log Read Failed
Error SMART Error Self-Test Log Read failed: Function not implemented
Smartctl: SMART Self Test Log Read Failed
Error SMART Read Selective Self-Test Log failed: Function not implemented
Smartctl: SMART Selective Self Test Log Read Failed


Here's the log from todays check disk



Checking file system on C:
The type of the file system is NTFS.
Volume label is OS_Install.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x5.
The multi-sector header signature in file 0x269d8 is incorrect.
42 41 41 44 30 00 03 00 f1 e9 3b 57 09 00 00 00 BAAD0.....;W....
10 00 01 00 38 00 03 00 60 02 00 00 00 04 00 00 ....8...`.......
Deleting corrupt file record segment 158168.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x5.
The multi-sector header signature in file 0x269d9 is incorrect.
42 41 41 44 30 00 03 00 71 ec 3b 57 09 00 00 00 BAAD0...q.;W....
0f 00 02 00 38 00 01 00 c8 03 00 00 00 04 00 00 ....8...........
Deleting corrupt file record segment 158169.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x4.
The multi-sector header signature in file 0x269da is incorrect.
42 41 41 44 30 00 03 00 11 f2 3b 57 09 00 00 00 BAAD0.....;W....
0f 00 02 00 38 00 01 00 c8 03 00 00 00 04 00 00 ....8...........
Deleting corrupt file record segment 158170.
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
409856 file records processed. File verification completed.
Deleting orphan file record segment 88988.
Deleting orphan file record segment 88989.
Deleting orphan file record segment 88990.
Deleting orphan file record segment 88991.
Deleting orphan file record segment 145780.
Deleting orphan file record segment 145781.
Deleting orphan file record segment 145782.
Deleting orphan file record segment 145783.
552 large file records processed. 0 bad file records processed. 0 EA records processed. 78 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
The object id index entry in file 0x19 points to file 0x23976
but the file has no object id in it.
Deleting an index entry from index $O of file 25.
Index entry 94 f250.jpg of index $I30 in file 0x601 points to unused file 0x23976.
Deleting index entry 94 f250.jpg in index $I30 of file 1537.
Index entry 94F250~1.JPG of index $I30 in file 0x601 points to unused file 0x23976.
Deleting index entry 94F250~1.JPG in index $I30 of file 1537.
Index entry X86462~2.MAN of index $I30 in file 0x12ff points to unused file 0x23974.
Deleting index entry X86462~2.MAN in index $I30 of file 4863.
Index entry x86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17514_none_5d2e241dcae8f953.manifest of index $I30 in file 0x12ff points to unused file 0x23974.
Deleting index entry x86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17514_none_5d2e241dcae8f953.manifest in index $I30 of file 4863.
Index entry IN40E4~1.DLL of index $I30 in file 0xc130 points to unused file 0x15b9c.
Deleting index entry IN40E4~1.DLL in index $I30 of file 49456.
Index entry install.res.2052.dll of index $I30 in file 0xc130 points to unused file 0x15b9c.
Deleting index entry install.res.2052.dll in index $I30 of file 49456.
Index entry InstBasicUI.dll of index $I30 in file 0x15b46 points to unused file 0x15b9e.
Deleting index entry InstBasicUI.dll in index $I30 of file 88902.
Index entry INSTBA~1.DLL of index $I30 in file 0x15b46 points to unused file 0x15b9e.
Deleting index entry INSTBA~1.DLL in index $I30 of file 88902.
Index entry InstBasicUI.dll of index $I30 in file 0x15b48 points to unused file 0x15b9f.
Deleting index entry InstBasicUI.dll in index $I30 of file 88904.
Index entry INSTBA~1.DLL of index $I30 in file 0x15b48 points to unused file 0x15b9f.
Deleting index entry INSTBA~1.DLL in index $I30 of file 88904.
Index entry a921b2304851bd196c4137d26f774612b9863f9c of index $I30 in file 0x2243c points to unused file 0x23975.
Deleting index entry a921b2304851bd196c4137d26f774612b9863f9c in index $I30 of file 140348.
Index entry A921B2~1 of index $I30 in file 0x2243c points to unused file 0x23975.
Deleting index entry A921B2~1 in index $I30 of file 140348.
Index entry objects.xib of index $I30 in file 0x23966 points to unused file 0x23977.
Deleting index entry objects.xib in index $I30 of file 145766.
Index entry 02 of index $I30 in file 0x2eed0 points to unused file 0x20d20.
Deleting index entry 02 in index $I30 of file 192208.
Index entry 11 of index $I30 in file 0x2eed0 points to unused file 0x15b9d.
Deleting index entry 11 in index $I30 of file 192208.
Index entry 05 of index $I30 in file 0x2eefd points to unused file 0x269d8.
Deleting index entry 05 in index $I30 of file 192253.
Index entry 03 of index $I30 in file 0x2efcd points to unused file 0x269db.
Deleting index entry 03 in index $I30 of file 192461.
Index entry 502D79909A8C6BF8-DB50BE53EC76F764.itc2 of index $I30 in file 0x2f317 points to unused file 0x269da.
Deleting index entry 502D79909A8C6BF8-DB50BE53EC76F764.itc2 in index $I30 of file 193303.
Index entry 502D79~1.ITC of index $I30 in file 0x2f317 points to unused file 0x269da.
Deleting index entry 502D79~1.ITC in index $I30 of file 193303.
474000 index entries processed. Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
5 unindexed files scanned. The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
CHKDSK is recovering remaining unindexed files.
5 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
The USA check value, 0x1cd, at block 0x1 is incorrect.
The expected value is 0x3.
409856 file SDs/SIDs processed. Cleaning up 104 unused index entries from index $SII of file 0x9.
Cleaning up 104 unused index entries from index $SDH of file 0x9.
Cleaning up 104 unused security descriptors.
Security descriptor verification completed.
32073 data files processed. CHKDSK is verifying Usn Journal...
34038344 USN bytes processed. Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

181188607 KB total disk space.
126388968 KB in 134691 files.
80436 KB in 32077 indexes.
129808 KB in bad sectors.
520083 KB in use by the system.
65536 KB occupied by the log file.
54069312 KB available on disk.

4096 bytes in each allocation unit.
45297151 total allocation units on disk.
13517328 allocation units available on disk.

Internal Info:
00 41 06 00 78 8b 02 00 33 80 04 00 00 00 00 00 .A..x...3.......
3a 07 00 00 4e 00 00 00 00 00 00 00 00 00 00 00 :...N...........
14 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

#4 AustrAlien

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Posted 29 November 2012 - 10:27 PM

Could it be time for a 0 fill and reinstall? I'd like to try and keep all my files if possible

It is time for a new hard drive and a fresh installation of Windows.

Ensure you have backed up whatever you can to another device. There's bound to be some files/folders that you cannot backup, but it is probably too late now to do anything about that.

The hard drive has begun to fail (bad sectors are being reallocated):

5 Reallocated_Sector_Ct 0x0033 100 100 --- Pre-fail Always - 13
196 Reallocated_Event_Count 0x0032 100 100 --- Old_age Always - 9
197 Current_Pending_Sector 0x0032 100 100 --- Old_age Always - 5

Reference: S.M.A.R.T.

and chkdsk has been making a hash of it as well:

129808 KB in bad sectors.


AustrAlien
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#5 Sammy-B

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Posted 29 November 2012 - 10:39 PM

Ah I was hoping I wouldn't have to get a new hard drive, but now it's an excuse to go all out and build my own ideal computer, thanks for your help!

#6 AustrAlien

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Posted 29 November 2012 - 10:47 PM

Have fun, and good luck! :thumbup2:
AustrAlien
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