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Disk is not formated


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#1 meoani

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Posted 29 November 2012 - 01:16 PM

Hi guys, i think i screwed up very bad.
Evrything started after my usb got a problem, when i tried to open it, it said: Disk is not formated... i had important things on it 8Gb of important stuff so i tried to solve the problem, i instaled Ontrack easy recover enterprise, and i choose the option to copy the file from my usb to my person disk D.
After a few hours everything was done, and the files were copy to D. Now, the problem is that when i try to open disk D it says: Disk is not formated, do you want to formated now?
Then i restarted PC and when it opens, it appears a thing for windows instalation, i press cancel, then it appear again and again...
Gosh please help me, what can i do to open disk D without formating, is there a way? i dont want to lose 250 GB of my life... ._. Please help, i am freaking out... and i dont have a backup file just from 2010 ._. omg omg

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#2 James Litten

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Posted 29 November 2012 - 01:58 PM

Hi Meoani

I can try to help you.

First I need to know a few things. If you don't know the answer to any question, just say so and we'll find out :)

What is the manufacturer and model of your computer?

What is the manufacturer and model of the USB drive?

Do you know if your D: drive is on a separate physical hard drive from your C: drive?

Does the computer boot into Windows properly?
I know that you said...

Then i restarted PC and when it opens, it appears a thing for windows installation, i press cancel, then it appear again and again...

Can you give me more details about what that says?


When you answer these, I will probably have even more questions :) so try to bear with me. In order to help with a problem like this, I need you to be my eyes so I can feel like I have your computer in front of me. That way I don't ask you to do anything that makes things worse.

James

#3 meoani

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Posted 29 November 2012 - 02:08 PM

Hi and thanks for trying to help me :)

I am sorry to tell you that i dont really know this things... about the computer.
The stick is KingMax U-Drive 8GB USB Flash Drive, Kingmax Super Stick 8.
I am not sure, but i think that disk D: is on a separated physical drive... but i am not sure.

The Windows Instalation is gone now, but just after i canceled it a few times... it said something about Loggitech webcam or something.

I dont know much about computers... and i guess if you can't help me i'll call some specialist... uhm.

#4 James Litten

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Posted 29 November 2012 - 02:33 PM

Hi

My concern is that somehow the ability to boot Windows was affected by the way you used Ontrack Easy Recover Enterprise.

That is a very powerful program and it can be easy to make a mistake that causes accidental damage.

I believe that they provide phone consultation support with that software and I think it would be an excellent next step for you to contact them and see if they have a solution to your situation.
http://www.krollontrack.com/data-recovery/recovery-software/

I wish I had something better for you.
James

#5 James Litten

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Posted 29 November 2012 - 02:52 PM

I did a little more research into this and if what you used was not an official copy of the software that was purchased from OnTrack then you probably got a malicious fake copy that put viruses on your computer and that is what you need to address.

If you did in fact purchase it from OnTrack, then call them like I suggested and they should be able to help you.

I don't know and am not accusing you of anything. This is based on information that I found looking for other people who have had problems similar to yours after using that particular software.

James

#6 meoani

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Posted 29 November 2012 - 02:59 PM

Actually i got the software from thier website, and i used their demo.
http://www.krollontrack.com/data-recovery/recovery-software/
so idk ._.
do you think that i might get my infos from the disk? :/

Edited by meoani, 29 November 2012 - 03:07 PM.


#7 James Litten

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Posted 29 November 2012 - 03:49 PM

In that case, you definitely need to call them. The demo will not recover all of your files. It will ask you to purchase it if it thinks that it is capable of recovering them. You did not mention seeing a message upon completion asking you to purchase the product in order to finish recovering your data. Which is what I would have expected you to see if you attempted to recover files using the demo.

I believe (but am not sure) that some of the imaging functions in the Enterprise edition do work in the demo mode so they can help you determine if you accidentally did that instead.

If their demo has the potential to damage users' computers then they want to know about it. That product is designed to be extremely user friendly.

James




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