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BSOD on startup


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#1 boniest

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Posted 29 November 2012 - 01:09 PM

Hi,

I have a Dell Studio XPS 1645 with Windows 7 Professional installed. For a few days now I haven't been able to log in. The system loads up, goes past the logo screen, displays a mouse pointer and then the loading animation with a black background, with no desktop seen, and then BSODs. At first, I wasn't able to even get into Safe Mode but then finally managed it after restarting a few times. So far I have tried the following to fix this problem-

1) Startup recovery through the 'Repair' option on startup. Ran it, said there were no problems found.

In Safe Mode-

2) Ran SuperAntiSpyware and removed all threats found.

3) Ran MalwareBytes AntiMalware and removed all threats found.

I thought this would fix it. So I started up and again was greeted with a BSOD. This lead me to believe it was something to do with a corrupted Registry.

4) Ran Windows Registry Repair and fixed all problems that it found.

But even after this I am still getting the same problem. Any help would be greatly appreciated.

Thanks,
Boniest.

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#2 hamluis

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Posted 29 November 2012 - 09:21 PM

If the system BSODs at boot...I have difficulty understanding how you could run Windows Registry Repair program.

Does the system boot into safe mode?

Louis

#3 boniest

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Posted 30 November 2012 - 12:57 AM

Hi, it doesn't BSOD on boot. It goes past the win7 loading screen where the windows logo is displayed and then BSODs. No desktop is displayed before this happens. So it is possible to get into safe mode.

Also I ran Rkill before running all the cleanup programs as recommended online.

Any and all help would be appreciated.

#4 boniest

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Posted 01 December 2012 - 05:01 AM

An update.

Restarted my computer from within Safe Mode yesterday. Was surprised when it booted into windows after almost 15 minutes, when earlier it would boot in under 5 minutes. Have run the two anti-malware and anti-spyware programs I have, SuperAntiSpyware and Malwarebytes Anti-Malware and found no problems. However I'm sure there's something on the system that's slowing it down. Have not tried re-starting the machine in case it BSoDs again and left it on in Win7.

One of the first signs I had that something was wrong, much earlier, was a message that popped up informing me that my copy of Windows 7 was not genuine, when in fact it is. Have tried searching on the internet for fixes but unable to narrow it down to know what bug is causing all this slow-down and failed startups.

All help would be appreciated.

#5 hamluis

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Posted 02 December 2012 - 01:55 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#6 boniest

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Posted 02 December 2012 - 03:21 PM

Hi, followed your instructions. Here are the two bits of info you asked for.

MiniToolBox by Farbar Version: 25-11-2012
Ran by Nebu (administrator) on 02-12-2012 at 23:21:36
Running from "C:\Users\Nebu\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.1.3)
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (Version: 9.5.2)
Adobe Acrobat 9 Pro Extended 64-bit Add-On (Version: 9.0.0)
Adobe Acrobat 9.5.2 - CPSID_83708
Adobe AIR (Version: 2.7.1.19610)
Adobe Community Help (Version: 3.5.23)
Adobe Creative Suite 5 Master Collection (Version: 5.0)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Media Player (Version: 1.8)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Air Video Server 2.4.3 (Version: 2.4.3)
AMD Accelerated Video Transcoding (Version: 12.5.100.20704)
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70704.0230)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0704.122.388)
Catalyst Control Center InstallProxy (Version: 2012.0704.122.388)
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Catalyst Pro Control Center (Version: 2012.0704.122.388)
ccc-utility64 (Version: 2012.0704.122.388)
CCC Help Chinese Standard (Version: 2012.0704.0121.388)
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CCC Help Czech (Version: 2012.0704.0121.388)
CCC Help Danish (Version: 2012.0704.0121.388)
CCC Help Dutch (Version: 2012.0704.0121.388)
CCC Help English (Version: 2012.0704.0121.388)
CCC Help Finnish (Version: 2012.0704.0121.388)
CCC Help French (Version: 2012.0704.0121.388)
CCC Help German (Version: 2012.0704.0121.388)
CCC Help Greek (Version: 2012.0704.0121.388)
CCC Help Hungarian (Version: 2012.0704.0121.388)
CCC Help Italian (Version: 2012.0704.0121.388)
CCC Help Japanese (Version: 2012.0704.0121.388)
CCC Help Korean (Version: 2012.0704.0121.388)
CCC Help Norwegian (Version: 2012.0704.0121.388)
CCC Help Polish (Version: 2012.0704.0121.388)
CCC Help Portuguese (Version: 2012.0704.0121.388)
CCC Help Russian (Version: 2012.0704.0121.388)
CCC Help Spanish (Version: 2012.0704.0121.388)
CCC Help Swedish (Version: 2012.0704.0121.388)
CCC Help Thai (Version: 2012.0704.0121.388)
CCC Help Turkish (Version: 2012.0704.0121.388)
CDisplay 1.8
CoreAAC
CPUID HWMonitor 1.19
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Dell Resource CD (Version: 1.00.0000)
Dell Touchpad (Version: 15.0.18.0)
Diablo III (Version: 1.0.5.12480)
Dropbox (Version: 1.4.7)
Evernote v. 4.5.8 (Version: 4.5.8.7356)
Free Window Registry Repair
GOM Player (Version: 2.1.43.5119)
GOM Video Converter (Version: 1.1.0.51)
GOMTV Streamer (Version: 1.0.0.26)
Google Apps (Version: 1.2.279.2381)
Google Chrome (Version: 23.0.1271.95)
Google Talk (remove only)
Google Talk Plugin (Version: 3.10.2.10212)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
HandBrake 0.9.5 (Version: 0.9.5)
ICCup Launcher (Version: 1.6)
IDT Audio (Version: 1.0.6267.0)
iTunes (Version: 10.6.1.7)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
JavaFX 2.1.1 (Version: 2.1.1)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Games for Windows - LIVE (Version: 3.0.89.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
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Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
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Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
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Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
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Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MPEG2 Codec(libmpeg2/mad)
MSVCRT (Version: 14.0.1468.721)
Opera 11.64 (Version: 11.64.1403)
PDF Settings CS5 (Version: 10.0)
Quickset64 (Version: 9.6.8)
QuickTime (Version: 7.72.80.56)
RingtoneJunkiez Desktop (Version: 1.0.0)
Skype™ 5.10 (Version: 5.10.116)
Spybot - Search & Destroy (Version: 1.6.2)
StarCraft II (Version: 1.5.3.23260)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.6.1014)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
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Windows Live Essentials (Version: 14.0.8117.416)
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WinRAR archiver
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Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
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Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 4084.5 MB
Available physical RAM: 840.48 MB
Total Pagefile: 8167.19 MB
Available Pagefile: 2789.97 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.6 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:78.16 GB) (Free:13.29 GB) NTFS
2 Drive d: () (Fixed) (Total:387.6 GB) (Free:9.21 GB) NTFS
3 Drive e: (GRMCPRXFRER_EN_DVD) (CDROM) (Total:3 GB) (Free:0 GB) UDF
4 Drive h: (TOSHIBA) (Removable) (Total:29.07 GB) (Free:28.95 GB) FAT32

========================= Users: ========================================

User accounts for \\LOOM

Administrator Guest Nebu


**** End of log ****


Speccy Details http://speccy.piriform.com/results/lOIcBDhupoDCqYtM5s11pX5

#7 AustrAlien

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Posted 02 December 2012 - 06:30 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

Edited by AustrAlien, 02 December 2012 - 06:32 PM.

AustrAlien
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#8 boniest

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Posted 03 December 2012 - 09:38 AM

Hi AustrAlien,

My computer no longer BSODs. Where once it would take 5 minutes maximum to start up, it takes atleast 15 minutues now. I can still follow your instructions and post the infomation if you think it will help though. Should I? Don't want to waste your time since the problem doesn't seem to be a BSOD anymore.

Edit: Restarted, and am facing Bsods again, will follow your instructions and post asap.

Edited by boniest, 03 December 2012 - 10:46 AM.


#9 AustrAlien

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Posted 03 December 2012 - 02:17 PM

Restarted, and am facing Bsods again, will follow your instructions and post asap.

:thumbup2:
AustrAlien
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