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cant get into safe mode after running combofix


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4 replies to this topic

#1 plainjane8

plainjane8

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  • Local time:05:27 AM

Posted 29 November 2012 - 12:07 AM

Im workin on a acer aspire 5516, with vista home basic 32-bit. This is the 2nd time that I have worked on it. I had the same issue with my own desktop 2 years ago, with same OS. I upgraded to ultimate and fixed the issue. With comin across another pc with the same issue I thought maybe its an OS issue that Bleeping Computer knew about.

With said, back to the laptop.
Dont remember what was wrong with laptup the first time i worked on it. It had to be infected, cause I used combofix on it then in safemode. I wasnt able to get back into safe mode then. But runnin other scans without finding anything and it seemed to be cleaned. I returned it to owner.

Now months later, owner wasnt able to puchase and download Malwarebytes Pro. The mouse was acting odd, also, the printer drivers just disappeared from the printer folder. So I started running the following scans, all in normal mode:

norton 360
super anti-spyware
malwarebytes
combofix
and others

from hirens CD I ran:
avira antiVir

here are logs from DDS:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.19088
Run by budlin at 15:08:09 on 2012-11-28
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.1789.910 [GMT -5:00]
.
AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Program Files\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Program Files\Norton 360\Engine\6.4.0.9\ccSvcHst.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Norton 360\Engine\6.4.0.9\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Kodak\KODAK Share Button App\Listener.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\System32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\NETGEAR Genie\bin\NETGEARGenie.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Users\budlin\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\NETGEAR Genie\bin\genie2_tray.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k SDRSVC
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vb32&d=0509&m=aspire_5516
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\6.4.0.9\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\6.4.0.9\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.7529.1424\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\6.4.0.9\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\6.4.0.9\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [NETGEARGenie] "c:\program files\netgear genie\bin\NETGEARGenie.exe" -mini -redirect
uRun: [KGShareApp] c:\program files\kodak\kodak share button app\KGShare_App.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [BackupManagerTray] "c:\program files\newtech infosystems\acer backup manager\BackupManagerTray.exe" -k
mRun: [EgisTecLiveUpdate] "c:\program files\egistec egis software update\EgisUpdate.exe"
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
mRun: [ArcadeDeluxeAgent] "c:\program files\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe"
mRun: [CLMLServer] "c:\program files\acer arcade deluxe\acer arcade deluxe\kernel\clml\CLMLSvc.exe"
mRun: [PlayMovie] "c:\program files\acer arcade deluxe\playmovie\PMVService.exe"
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [Conime] c:\windows\system32\conime.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [EKStatusMonitor] c:\program files\kodak\aio\statusmonitor\EKStatusMonitor.exe
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\$MCREB~1.LNK -
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{8FC60144-1FB2-44CB-B79F-4639953BB5C3} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{E6E629B7-E639-4BAB-999C-2828E14F55DA} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
AppInit_DLLs= c:\progra~1\google\google~1\GoogleDesktopNetwork3.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\budlin\appdata\roaming\mozilla\firefox\profiles\6g7rzz2t.default\
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - ExtSQL: 2012-11-27 18:03; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.3.0.14\coFFPlgn
FF - ExtSQL: 2012-11-28 10:42; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.3.0.14\IPSFFPlgn
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0604000.009\symds.sys [2012-10-2 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0604000.009\symefa.sys [2012-10-2 924320]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.3.0.14\definitions\bashdefs\20121106.001\BHDrvx86.sys [2012-10-23 995488]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\0604000.009\ccsetx86.sys [2012-10-2 132768]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.3.0.14\definitions\ipsdefs\20121127.001\IDSvix86.sys [2012-11-28 386720]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0604000.009\ironx86.sys [2012-10-2 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0604000.009\symtdiv.sys [2012-10-2 345208]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-8-11 116608]
R2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\adobe\photoshop elements 7.0\PhotoshopElementsFileAgent.exe [2008-9-16 169312]
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2009-5-6 75048]
R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2009-5-6 723488]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKAiOHostService.exe [2012-10-19 395200]
R2 Kodak AiO Status Monitor Service;Kodak AiO Status Monitor Service;c:\program files\kodak\aio\statusmonitor\EKPrinterSDK.exe [2012-10-15 779200]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-29 399432]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-8-1 676936]
R2 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2008-10-9 19504]
R2 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2008-10-9 16432]
R2 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2008-10-9 59952]
R2 MWLService;MyWinLocker Service;c:\program files\egistec\mywinlocker 3\x86\MWLService.exe [2008-10-27 306736]
R2 N360;Norton 360;c:\program files\norton 360\engine\6.4.0.9\ccsvchst.exe [2012-10-2 138272]
R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files\newtech infosystems\acer backup manager\IScheduleSvc.exe [2009-2-17 44800]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-9-23 144632]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-9-18 106656]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-4-18 49664]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-8-1 22856]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\sitead~1\mcsacore.exe --> c:\progra~1\mcafee\sitead~1\mcsacore.exe [?]
S2 NETGEARGenieDaemon;NETGEARGenieDaemon;c:\program files\netgear genie\bin\NETGEARGenieDaemon.exe [2012-7-9 195400]
S2 Scan2PC;Scan2PC;c:\users\budlin\desktop\sc2pcsvc.exe --> c:\users\budlin\desktop\Sc2PCSvc.exe [?]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-4-18 30192]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-9-23 50424]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-11-28 17:35:37 -------- d-----w- C:\Quarantine
2012-11-28 16:30:03 6812136 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f79f0507-0c70-486f-803e-0bd20ce459bd}\mpengine.dll
2012-11-28 16:24:07 -------- d-----w- c:\users\budlin\appdata\local\temp
2012-11-28 16:13:57 -------- d-sh--w- C:\$RECYCLE.BIN
2012-11-28 15:44:13 -------- d-----w- c:\users\budlin\appdata\local\Mozilla
2012-11-27 22:11:03 -------- d-----w- C:\TDSSKiller_Quarantine
2012-11-26 19:03:05 477168 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-11-26 19:03:05 473072 ----a-w- c:\windows\system32\deployJava1.dll
2012-11-26 18:11:52 225792 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\EKIJ5000PPR.dll
2012-11-19 17:19:11 -------- d-----w- c:\users\budlin\appdata\roaming\KODAK AiO Home Center2123652899
.
==================== Find3M ====================
.
2012-10-15 13:03:38 123904 ----a-w- c:\windows\system32\EKAiOWiaCoInst.dll
2012-10-15 13:03:36 10240 ----a-w- c:\windows\system32\EKAiOWiaCoInstRes.dll
2012-10-08 14:05:44 604672 ----a-w- c:\windows\system32\EKIJ5000MON.dll
2012-10-08 14:05:26 118784 ----a-w- c:\windows\system32\EKIJCOINST13.dll
2012-09-29 23:54:26 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
.
============= FINISH: 15:09:41.39 ===============




.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume2
Install Date: 5/6/2009 5:30:08 AM
System Uptime: 11/28/2012 2:46:19 PM (1 hours ago)
.
Motherboard: Acer | | Aspire 5516
Processor: AMD Athlon™ Processor TF-20 | Socket M2/S1G1 | 1600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 156.609 GiB free.
D: is CDROM ()
E: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acer Arcade Deluxe
Acer Assist
Acer Backup Manager
Acer Crystal Eye Webcam
Acer ePower Management
Acer eRecovery Management
Acer GridVista
Acer Registration
Acrobat.com
ActiveLink Connect
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Photoshop Elements 7.0
Adobe Reader X (10.1.4)
aioprnt
aioscnnr
Airport Mania First Flight
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
Backup Manager Basic
Bonjour
C:\Program Files\Acer GameZone\GameConsole
C4USelfUpdater
Cake Mania 2
Carbonite Online Backup Setup
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Czech
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Greek
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Russian
Catalyst Control Center Localization Spanish
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here is the link

http://www.bleepingcomputer.com/forums/topic476760.html

thank you for your help

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#2 HelpBot

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Posted 04 December 2012 - 12:10 AM

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#3 plainjane8

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Posted 05 December 2012 - 11:34 AM

I have made new DDS files and attached them.
Laptop is running Windows Vista Home Basic 32-bit
I have the recovery DVDs made from the laptop.

I still need help and thank you
Jane

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#4 plainjane8

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Posted 06 December 2012 - 02:13 PM

The owner of the laptop, needed to get it back. So I advised to upgrade to windows 7.
Thank you for your help and please close this topic
Jane

#5 Elise

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Posted 06 December 2012 - 03:00 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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