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DNS Lookup not Working


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9 replies to this topic

#1 Forest Ranch Steve

Forest Ranch Steve

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Posted 28 November 2012 - 09:01 AM

Hi,

I have a computer that will not display web pages running Windows XP Home SP3. I keep getting "Internet Explorer cannot display the web page". If I boot in safe mode with networking, it works fine. I have checked the hosts file and there is nothing in it. If I do a NSLOOKUP yahoo.com, it comes back with a timeout error. I am able to ping the DNS servers with no problem.

I used MSCONFIG and disabled all the startup entries and all of the entries in services except for the ones that say Microsoft with no success. I then disabled all of the Microsoft ones except for the ones that had to do with networking and it worked. However, I was having problems getting a program to uninstall after that and used CCleaner to clean up the temporary files and the registry. After that it stopped working again.

I have scanned the computer with McAfee, Malwarebytes (it found 2 problems) and ESET (it also found 2 problems). Neither fixed the problem.

I also have done a sfc /scannow. It completed successfully. I also have done an IPCONFIG /flushdns and removed and reinstalled the network card driver. I have checked the internet settings to insure that it is not going through a proxy server.

I am at my wits end. Can anyone help?

Thanks,

Steve

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#2 Broni

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Posted 28 November 2012 - 12:28 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Forest Ranch Steve

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Posted 29 November 2012 - 11:26 AM

Here are the results:

Results of screen317's Security Check version 0.99.56
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
ESET Online Scanner v3
McAfee AntiVirus Plus
McAfee Security Scan Plus
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.1.1000
CCleaner
Java™ 6 Update 23
Java 2 Runtime Environment, SE v1.4.2_03
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 21.0.1180.83
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
Google Chrome 22.0.1229.94
Google Chrome 23.0.1271.64
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````


Farbar Service Scanner Version: 09-11-2012
Ran by Sheryl Brann (administrator) on 28-11-2012 at 09:51:59
Running from "E:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) MDC8021X(9) mfetdi2k(8) NetBT(5) PSched(7) Tcpip(3)
0x09000000040000000100000002000000030000000800000005000000060000000700000009000000
IpSec Tag value is correct.

**** End of log ****

MiniToolBox by Farbar Version: 25-11-2012
Ran by Sheryl Brann (administrator) on 28-11-2012 at 12:24:52
Running from "E:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 2 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : BRANNIE Primary Dns Suffix . . . . . . . : com Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : comEthernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-11-11-7E-9C-6E Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 172.16.0.50 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 172.16.0.1 DHCP Server . . . . . . . . . . . : 172.16.0.1 DNS Servers . . . . . . . . . . . : 12.127.16.67 12.127.16.68 Lease Obtained. . . . . . . . . . : Tuesday, November 27, 2012 3:36:03 PM Lease Expires . . . . . . . . . . : Wednesday, December 05, 2012 3:36:03 PMDNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 12.127.16.67

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 12.127.16.67

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 11 11 7e 9c 6e ...... Intel® PRO/100 VE Network Connection - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.0.1 172.16.0.50 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
172.16.0.0 255.255.255.0 172.16.0.50 172.16.0.50 20
172.16.0.50 255.255.255.255 127.0.0.1 127.0.0.1 20
172.16.255.255 255.255.255.255 172.16.0.50 172.16.0.50 20
224.0.0.0 240.0.0.0 172.16.0.50 172.16.0.50 20
255.255.255.255 255.255.255.255 172.16.0.50 172.16.0.50 1
Default Gateway: 172.16.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/27/2012 03:35:38 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/27/2012 03:28:45 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/27/2012 00:21:07 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/27/2012 00:21:03 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/27/2012 09:59:53 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/27/2012 09:59:46 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/25/2012 06:36:20 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/23/2012 03:45:53 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: Could not contact Filter Driver.

Error = 0x57 : The parameter is incorrect.

Error: (11/23/2012 03:22:18 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (11/23/2012 03:22:17 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (11/28/2012 00:25:05 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:25:05 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:25:05 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:25:05 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:25:04 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:25:04 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:24:57 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:24:57 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:24:57 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}

Error: (11/28/2012 00:24:57 PM) (Source: DCOM) (User: BRANNIE)
Description: DCOM got error "%%1058" attempting to start the service CarboniteService with arguments ""
in order to run the server:
{36471C67-6A93-4434-92CC-4C614CD06666}


Microsoft Office Sessions:
=========================
Error: (11/27/2012 03:35:38 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/27/2012 03:28:45 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/27/2012 00:21:07 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/27/2012 00:21:03 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/27/2012 09:59:53 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/27/2012 09:59:46 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/25/2012 06:36:20 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/23/2012 03:45:53 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 0x57The parameter is incorrect.

Error: (11/23/2012 03:22:18 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (11/23/2012 03:22:17 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.


=========================== Installed Programs ============================

2Wire Wireless Client
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Help Center 2.0 (Version: 2.0.0)
Adobe Photoshop Elements 4.0 (Version: 4.0)
Adobe Reader 9.5.2 (Version: 9.5.2)
Adobe Shockwave Player 11.5 (Version: 11.5.6.606)
Adr_Book 5.8c
ArcSoft VideoImpression 2
ATT-PRT22
Banctec Service Agreement (Version: 1.10.0000)
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 2.0
Canon MP620 series MP Drivers
Canon MP620 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Carbonite (Version: 5.2.1 build 1181 (Mar-16-2012))
CardRd81 (Version: 4.00.0000.0004)
CCHelp (Version: 4.00.0000.0001)
CCleaner (Version: 3.25)
CCScore (Version: 4.00.0001.0001)
Compatibility Pack for the 2007 Office system (Version: 12.0.6021.5000)
Conexant D850 56K V.9x DFVc Modem
CR2 (Version: 4.00.0000.0003)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.0)
Dell System Restore (Version: 2.00.0000)
DellSupport (Version: 6.0.3062)
Digimax Master (Version: 1.0.35)
Digital Line Detect (Version: 1.10)
DiMAGE Viewer
ESET Online Scanner v3
ESSAdpt (Version: 4.00.0001.0001)
ESSANUP (Version: 4.00.0001.0001)
ESSBrwr (Version: 4.00.0000.0001)
ESSCAM (Version: 4.00.0001.0001)
ESSCDBK (Version: 4.00.0001.0001)
ESScore (Version: 4.00.0001.0001)
ESSCT (Version: 4.00.0000.0001)
ESSgui (Version: 4.00.0000.0004)
ESShelp (Version: 4.00.0000.0003)
ESSini (Version: 4.00.0001.0001)
ESSPCD (Version: 4.00.0000.0001)
ESSPDock (Version: 4.00.0002.0001)
ESSSONIC (Version: 4.00.0000.0003)
ESSTUTOR (Version: 4.00.0000.0003)
ESSvpaht (Version: 4.00.0000.0003)
ESSvpot (Version: 4.00.0000.0001)
Google Chrome (Version: 23.0.1271.64)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
GSP Sudoku (Version: 1.00.0000)
HLPCCTR (Version: 4.00.0000.0003)
HLPIndex (Version: 4.00.0000.0003)
HLPPDOCK (Version: 4.00.0000.0002)
HLPRFO (Version: 4.00.0000.0004)
Inkjet Printer/Scanner Extended Survey Program
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4410)
Intel® PRO Network Adapters and Drivers
Intel® PROSet for Wired Connections (Version: 8.00.5000)
Internet Explorer Default Page (Version: 1.00.03)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 23 (Version: 6.0.230)
Kodak EasyShare software
KONICA_MINOLTA DiMAGE remote camera driver (Version: 1.0.0)
KSU (Version: 632.62.0002.0001)
Learn2 Player (Uninstall Only)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Managed DirectX (0901) (Version: 4.09.00.0901)
McAfee AntiVirus Plus (Version: 11.0.678)
McAfee Security Scan Plus (Version: 2.0.181.2)
MGI PhotoSuite 8.1 (Remove Only)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works (Version: 08.04.0623)
Modem Helper (Version: 2.28)
MSN
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Way Search Assistant (Version: 1.0.256)
NetWaiting (Version: 2.5.12)
Notifier (Version: 4.00.0000.0001)
OTtBP (Version: 4.00.0000.0003)
OTtBPSDK (Version: 4.00.0000.0000)
PCDLNCH (Version: 4.00.0001.0001)
Personal Ancestral File 5
Photo Click (Version: 1.0.0)
QuickTime
RealPlayer Basic
Samsung USB Driver
SFR (Version: 3.03.0001.0002)
SFR2 (Version: 3.03.0000.0002)
Sonic DLA (Version: 4.95.3)
Sonic RecordNow! (Version: 7.3)
Sonic Update Manager (Version: 2.9)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VCAMCEN (Version: 4.00.0001.0002)
Viewpoint Media Player
VPRINTOL (Version: 4.00.0000.0001)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 12 (Version: 12.0.0.238)
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 502.07 MB
Available physical RAM: 220.77 MB
Total Pagefile: 1226.63 MB
Available Pagefile: 839.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.99 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:34.46 GB) (Free:6.87 GB) NTFS
4 Drive e: () (Removable) (Total:14.89 GB) (Free:14.73 GB) FAT32

========================= Users: ========================================

User accounts for \\BRANNIE

Administrator Guest HelpAssistant
Sheryl Brann SUPPORT_388945a0


**** End of log ****

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5020

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/1/10 9:42:55 PM
mbam-log-2010-11-01 (21-42-55).txt

Scan type: Quick scan
Objects scanned: 140902
Time elapsed: 12 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 3
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{42f2c9ba-614f-47c0-b3e3-ecfd34eed658} (Adware.ISTBar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2012-11-28 12:37:39
-----------------------------
12:37:39.359 OS Version: Windows 5.1.2600 Service Pack 3
12:37:39.359 Number of processors: 2 586 0x304
12:37:39.359 ComputerName: BRANNIE UserName:
12:37:39.796 Initialize success
12:38:51.453 AVAST engine download error: 0
12:39:07.578 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e
12:39:07.578 Disk 0 Vendor: WDC_WD400BD-75JMA0 05.01C05 Size: 38146MB BusType: 3
12:39:07.609 Disk 0 MBR read successfully
12:39:07.609 Disk 0 MBR scan
12:39:07.609 Disk 0 unknown MBR code
12:39:07.609 Disk 0 Partition 1 00 DE Dell Utility Dell 4.1 31 MB offset 63
12:39:07.625 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 35283 MB offset 64260
12:39:07.640 Disk 0 Partition 3 00 DB CP/M / CTOS MSWIN4.1 2816 MB offset 72340695
12:39:07.640 Disk 0 scanning sectors +78108030
12:39:07.687 Disk 0 scanning C:\WINDOWS\system32\drivers
12:39:19.546 Service scanning
12:39:41.015 Modules scanning
12:40:56.000 Disk 0 trace - called modules:
12:40:56.031 ntoskrnl.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll pciide.sys PCIIDEX.SYS
12:40:56.031 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x833d9030]
12:40:56.031 3 CLASSPNP.SYS[f8684fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-e[0x83356d98]
12:40:56.031 Scan finished successfully
14:07:03.406 Disk 0 MBR has been saved successfully to "E:\sheryl\MBR.dat"
14:07:03.421 The log file has been saved successfully to "E:\sheryl\aswMBR.txt"

#4 Broni

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Posted 29 November 2012 - 11:29 AM

Does the same issue happen in Google Chrome?

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#5 Forest Ranch Steve

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Posted 29 November 2012 - 11:32 AM

Yes, in both Google Chrome and IE.

#6 Broni

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Posted 29 November 2012 - 11:39 AM

Download Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

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#7 Forest Ranch Steve

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Posted 30 November 2012 - 08:02 PM

Sorry to take so long getting back. Major storm issues here. Here is the log file. I was obviously not able to update as it could not find the server.

Malwarebytes Anti-Rootkit 1.1.0.1009
www.malwarebytes.org

Database version: v2012.11.03.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Sheryl Brann :: BRANNIE [administrator]

11/29/12 11:54:57 AM
mbar-log-2012-11-29 (11-54-57).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: PUP | PUM | P2P
Objects scanned: 25768
Time elapsed: 27 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 Broni

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Posted 30 November 2012 - 08:06 PM

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
Posted Image
Make sure "DNS" tab looks like this:
Posted Image
Make sure "WINS" tab looks like this:
Posted Image
8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.


If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista and 7)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista and 7):
http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

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#9 Forest Ranch Steve

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Posted 03 December 2012 - 07:51 PM

Nothing worked until I got to the netsh winsock reset catalog command. When I rebooted, it started working.

Thanks for the help!!!

#10 Broni

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Posted 03 December 2012 - 08:06 PM

Good news :)

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