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BSOD HELP


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1 reply to this topic

#1 meka5

meka5

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Posted 27 November 2012 - 10:47 PM

Every time I open, or try to do anything with Google Chrome (such as uninstall) I get the BSOD. Thoughts?


==================================================
Dump File : 112712-41433-01.dmp
Crash Time : 11/27/2012 9:46:00 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`031be63a
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000018
Caused By Driver : spsys.sys
Caused By Address : spsys.sys+1009c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112712-41433-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,680
==================================================

==================================================
Dump File : 112712-37097-01.dmp
Crash Time : 11/27/2012 9:02:33 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02e7766b
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112712-37097-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,680
==================================================

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#2 AustrAlien

AustrAlien

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Posted 28 November 2012 - 06:30 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your Desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




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