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First time poster! Need some help please


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#1 makayla

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Posted 27 November 2012 - 12:14 PM

Lately I have been having some trouble with viruses and I believe rootkits. I haven't ever had any problems before but, lately I've been getting redirected when I click on a google search result to different site than I wanted. It was only slightly annoying since it didn't happen all the time, but I tried to remove it. I had been using AVG free, and malwarebytes. AVG didn't find anything, and neither did malwarebytes. From there I went with something I felt was heavier. I invested in Kaspersky. I can't even get through a full scan to remove the rootkits and trojans it says it finds. At the end part of the scan, about 99%, it starts to error out with C:\\Windows\system32\ole32.dll is either not designed to run on Windows of it contains and error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support." Then when I try and click off of it I get "Windows - Bad Image Exception Processing Message 0xc000007b Parameters 0x000007FEFD69715C 0x000007FEFD69715C 0x000007FEFD69715C 0x000007FEFD69715C". The screen eventually just goes black. Is there anything I can do?

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#2 boopme

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Posted 27 November 2012 - 02:03 PM

Hello, to get to the bottom of this can you repost that info with a DDS log from here in a new topic?

We should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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