Attention to both of you -
This area of the forum is not for Malware removal and all items should be posted to the Malware Removal area of the forum -
Please follow the instructions in ==>This Guide<==
follow steps 6 to 8
Once the proper logs are created, then make a NEW TOPIC
of your own and post it ==>HERE
<== Please include a description of your computer issues and what you have done to resolve them.
If you can produce at least some logs, then please create the new topic and explain what happens. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Thank You -