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error 10050 A socket operation encountered a dead network


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#1 guitarmee

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Posted 26 November 2012 - 04:22 PM

First, here's a little background on this computer problem. I'm working on a Sony Vaio pcg-z1va. The initial problem was that it wouldn't boot. After I fixed that problem, I checked the hard drive to see if it was failing, but it is healthy. I figured the problem might have been virus-related so I ran MalwareBytes. It found Adware.Minibug (6 [instances]), Rogue.AV2009 (about 910), Rogue.MSAntiSpyware (4), Rogue.WinAntiSpyware (1), and Trojan.Agent (1). I ran it again until it showed no viruses (btw, I did use the latest definitions update). I then ran SUPERAntiSpyware which found Adware.SafeGuardProtect and Trojan.Agent/Gen-Sirefef. I also ran TDSSKiller. I had some networking problems so I updated the wireless card driver which fixed the problem. I installed Avast.

This brings me to the current problem. After rebooting avast gives me an error (avast! will not be able to protect mail/news (error 10050). Please check the the avast! service (AvastSvc.exe) is not blocked by your personal firewall). When I check the firewall I see that it isn't on even though it's set to "Automatic" in Services. Upon telling it to start it gives me an error (error 10050: A socket operation encountered a dead network). I get the same error for IPSEC Services. I get an error (error 1068: The dependency service or group failed to start) for NLA (Network Location Awareness) and DHCP Server.

When I had the internet working I ran Windows Update installing all available updates. I know the problem is with this computer (not the network) and I am nearly positive it is a virus-caused problem and not hardware. It has the same problem with wired and wireless. When it connects to the network (wired or wireless) it hangs forever "Acquiring IP Address". I have ran winsock repairs.

It think either the computer is still infected, or I am just dealing with damage from a virus.

Any help would be greatly appreciated.

Thanks.

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#2 boopme

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Posted 26 November 2012 - 09:00 PM

Hello,looks like corruption and possibly still infected,I think we should get a deeper look.

Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 guitarmee

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Posted 27 November 2012 - 10:32 AM

Thank you very much. Do I post the logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum instead of here?
Do I need to describe the problem again in that forum?
Also, the computer is hanging on the DDS scan. Should I run it in safe mode?

#4 boopme

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Posted 27 November 2012 - 11:36 AM

Hello, yes repost your first post with the DDS logs in the NEW topic.
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#5 guitarmee

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Posted 27 November 2012 - 12:50 PM

Ok. I got dds to run without freezing so I will post it in a new topic. Thanks.

#6 boopme

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Posted 27 November 2012 - 03:45 PM

You're welcome!!
New topic... http://www.bleepingcomputer.com/forums/topic476643.html/page__p__2906964#entry2906964

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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