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Restore and update


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7 replies to this topic

#1 John H Nolen

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Posted 26 November 2012 - 04:21 PM

After the Win XP update, on 16 Nov. my multiple monitors and system restore do not work. What can i do?

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#2 hamluis

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Posted 27 November 2012 - 07:42 AM

You can tell us...exactly what error messages appeared when you tried to use these functions...individual details, please.

Let's see what we can see :).

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 John H Nolen

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Posted 27 November 2012 - 09:30 AM

MiniToolBox by Farbar Version: 25-11-2012
Ran by John Nolen (administrator) on 27-11-2012 at 09:28:18
Running from "C:\Documents and Settings\John Nolen\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/27/2012 09:27:19 AM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 3.3.8.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/27/2012 09:27:13 AM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 3.3.8.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58695093

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 58695093

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58692937

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 58692937

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/26/2012 04:24:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2046

Error: (11/26/2012 04:23:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2046


System errors:
=============
Error: (11/27/2012 08:42:17 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (11/27/2012 08:42:17 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (11/27/2012 08:42:17 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (11/27/2012 08:42:17 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (11/25/2012 05:20:09 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd
sptd

Error: (11/25/2012 05:19:57 PM) (Source: Service Control Manager) (User: )
Description: The MSSQLServerADHelper service terminated with service-specific error 3221225572 (0xC0000064).

Error: (11/25/2012 05:19:57 PM) (Source: Service Control Manager) (User: )
Description: The Image Converter video recording monitor for VAIO Entertainment service depends on the following nonexistent service: VAIO Entertainment Aggregation and Control Service

Error: (11/25/2012 05:19:57 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/25/2012 05:19:57 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/25/2012 05:14:49 PM) (Source: Service Control Manager) (User: )
Description: The Symantec SymSnap VSS Provider service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (11/27/2012 09:27:19 AM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.8.1hungapp0.0.0.000000000

Error: (11/27/2012 09:27:13 AM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.8.1hungapp0.0.0.000000000

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58695093

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 58695093

Error: (11/27/2012 08:42:13 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58692937

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 58692937

Error: (11/27/2012 08:42:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/26/2012 04:24:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2046

Error: (11/26/2012 04:23:59 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2046


=========================== Installed Programs ============================

360Amigo System Speedup Free (Version: 1.2.1.7600)
7-Zip 4.65 (Version: 4.65.00.0)
AC-3 ACM Codec
Active@ ISO Burner (Version: 2.1.0)
Adobe AIR (Version: 2.7.1.19610)
Adobe Download Manager (Version: 1.6.2.97)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Agere Systems PCI Soft Modem
AnalogX NetStat Live
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.15.4.0)
AT&T Troubleshoot & Resolve Tool
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5145)
ATI Display Driver (Version: 8.121-050322a-022349C-Sony)
ATT-PRT22
Audacity 2.0
Auslogics Disk Defrag ScreenSaver (Version: version 1.1)
AVG 2013 (Version: 13.0.2629)
AVG 2013 (Version: 13.0.2741)
AVG 2013 (Version: 13.0.2742)
AVG 2013 (Version: 13.0.2793)
AVG 2013 (Version: 2013.0.2793)
AVG Security Toolbar
Belarc Advisor 8.1
BELKIN F5U109 V1.25
Bing Bar (Version: 7.1.361.0)
Bing Maps 3D (Version: 4.0.903.16005)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
CaddieSync Express 1.3.4 (Version: 1.3.4)
CCleaner (Version: 3.01)
CDBurnerXP (Version: 4.3.8.2568)
Cisco Connect (Version: 1.3.11006.1)
Click to DVD 2.0.03 Menu Data (Version: 2.0.03)
Click to DVD 2.5.32 (Version: 2.5.32)
Coupon Printer for Windows (Version: 5.0.0.1)
CP2101 USB to UART Bridge Controller
CrystalDiskMark 3.0.1b (Version: 3.0.1b)
CVE-2010-3971
Defraggler (Version: 2.11)
DesktopEarth (Version: 2.1.1)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD43 v4.6.0
DVgate Plus
File Repair
File Uploader (Version: 1.1.1)
Foxit PDF Creator Toolbar Updater (Version: 1.2.2.23821)
Foxit Reader (Version: 5.4.3.920)
G-Zapper v2.5
Garmin City Navigator North America 2009 (Version: 10.0.0.0)
GIMP 2.8.0 (Version: 2.8.0)
GoGear VIBE Device Manager (Version: 01.06)
Google Earth (Version: 6.2.2.6613)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710n-z Help (Version: 140.0.2.2)
HP Officejet 6500 E710n-z Product Improvement Study (Version: 22.50.231.0)
HP Product Detection (Version: 11.14.0001)
HP Update (Version: 5.002.006.003)
I.R.I.S. OCR (Version: 12.3.4.0)
Image Converter 2 Plus (Version: 2.2.01)
ImageStation (Version: 1.0.0)
ImgBurn (Version: 2.5.5.0)
Intel Matrix Storage Manager
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4396)
Intel® PRO Network Connections Drivers
Internet Explorer (Enable DEP)
InterVideo WinDVD for VAIO (Version: 5.0-B11.756)
ISScript (Version: 3.00.185)
iTuner (Version: 1.7.4500)
iTunes (Version: 10.7.0.21)
J2SE Runtime Environment 5.0 Update 5 (Version: 1.5.0.50)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Jing (Version: 2.6.12032.1)
KeePass Password Safe 2.15
LAME v3.99.3 (for Windows)
LastPass (uninstall only)
LibreOffice 3.5 (Version: 3.5.6.2)
LibreOffice 3.5 Help Pack (English) (Version: 3.5.6.2)
LiveUpdate 3.2 (Symantec Corporation) (Version: 3.2.0.68)
Macrium Reflect - Free Edition (Version: 4.2.3141)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
MapSource - North American City Select v4.01
MapSource - North American City Select v5 Update (Version: 5.02)
Marketsplash Shortcuts (Version: 1.0.1.7)
Media Converter for Philips (Version: 2.5.2.232)
Memory Stick Formatter
MenuUninstaller (Version: 1.2.3)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Automated Troubleshooting Services Shim
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Baseline Security Analyzer 2.2 (Version: 2.2.2170)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Fix it Center (Version: 1.0.0100)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Location Finder (Version: 2.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Pro Photo Tools (Version: 2.2)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft SQL Server Desktop Engine (VAIO_VEDB) (Version: 8.00.761)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.40302)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.40307)
Microsoft Works (Version: 08.05.0818)
Microtek ScanWizard 5
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 17.0 (x86 en-US) (Version: 17.0)
Mozilla Maintenance Service (Version: 17.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.3.0)
Norton Ghost (Version: 14.0.5.34587)
NVIDIA Windows 2000/XP Display Drivers
Office 2003 Trial Assistant (Version: 1.0.0)
OpenMG Limited Patch 4.7-07-14-05-01
OpenMG Metadata Extractor for Windows Media Player (Version: 1.0.02.03110)
OpenMG Secure Module 4.7.00 (Version: 4.7.00.12140)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
OverDrive Media Console (Version: 3.2.5)
Panorama Maker
PHOTOfunSTUDIO 5.0 (Version: 5.00.012)
PhotoWipe 1.0
Picasa 3 (Version: 3.8)
PL-2303 USB-to-Serial
QuickTime (Version: 7.72.80.56)
Rapport (Version: 3.5.1108.76)
Recuva (Version: 1.40)
Revo Uninstaller 1.94 (Version: 1.94)
Roxio DigitalMedia Audio (Version: 2.0.4)
Roxio DigitalMedia Copy (Version: 2.0.4)
Roxio DigitalMedia Data (Version: 2.0.4)
RRDtool (Version: 1.4.5.0)
Safari (Version: 5.34.57.2)
SearchDiggity (Version: 3.0.0)
Secunia PSI (3.0.0.2004) (Version: 3.0.0.2004)
Segoe UI (Version: 14.0.4327.805)
SigmaTel Audio (Version: 5.10.4511.0)
SkyCaddie Desktop
Skype Click to Call (Version: 6.3.11079)
Skype™ 5.10 (Version: 5.10.116)
Sonic Encoders (Version: 1.00)
SonicStage 4.3 (Version: 4.3)
Sony Certificate PCH
Sony MP4 Shared Library (Version: 2.0)
Sony TV Tuner Library 1.0 (Version: 1.0.02)
Sony Video Shared Library (Version: 2.0.01)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 4.50.1002)
Sure Delete 5.1.1
swMSM (Version: 12.0.0.1)
TheSage (Version: 4.0.1774)
TL-PA211 Powerline Utility (Version: 1.0)
TopWinPrio (Version: 1.0.0)
TreeSize Free V2.5 (Version: 2.5)
Ultra Defragmenter (Version: 5.1.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
UV Realtime (Version: 1.9.1)
VAIO Breeze Wallpaper
VAIO Central (Version: 1.1.02.071205)
VAIO Entertainment Platform (Version: 1.3.20.10060)
VAIO Light Flo Wallpaper
VAIO Media 5.0 (Version: 5.0.00)
VAIO Media AC3 Decoder 1.0
VAIO Media Integrated Server 5.0
VAIO Media Redistribution 5.0 (Version: 5.0.00)
VAIO Media Registration Tool 5.0 (Version: 5.0.00)
VAIO Original Screen Saver
VAIO Original Screen Saver VAIO Cozy Screen HD Normal Contents
VAIO Registration (Version: 15.0.0)
VAIO Security Center (Version: 1.01.1110)
VAIO Support Central (Version: 1.1.0.051121)
VAIO Update 4 (Version: 4.0.0.07300)
VAIOSurveySA (Version: 4.02)
VC 9.0 Runtime (Version: 1.0.0)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
VLC media player 2.0.3 (Version: 2.0.3)
VoiceOver Kit (Version: 1.42.128.0)
WebFldrs XP (Version: 9.50.7523)
Windows Essentials Media Codec Pack 4.0 [32-Bit] (Version: 4.0)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Feature Pack for Storage (32-bit) - Smart Card driver (Version: 1.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix [See KB886612 for more information]
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB895198
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WordWeb (Version: 6)
Youtube Downloader HD v. 2.9.3
ZoneAlarm Firewall (Version: 10.1.101.000)
ZoneAlarm Free (Version: 10.1.101.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.1.101.000)
ZoneAlarm Security Toolbar (Version: 6.9.0.16)
ZoneAlarm Security Toolbar (Version: 6.7.0.6)

========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 2046.09 MB
Available physical RAM: 826.57 MB
Total Pagefile: 4960.63 MB
Available Pagefile: 3618.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1986.89 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:291.09 GB) (Free:213.01 GB) NTFS

========================= Users: ========================================

User accounts for \\VALUED-9133F4FA

Administrator ASPNET Guest
HelpAssistant John Nolen SUPPORT_388945a0


**** End of log ****

#4 John H Nolen

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Posted 27 November 2012 - 09:34 AM

http://speccy.piriform.com/results/AHSGpyn8vGOvQuQHTippoWV

#5 hamluis

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Posted 27 November 2012 - 10:03 AM

You can tell us...exactly what error messages appeared when you tried to use these functions...individual details, please.

By "details" I mean...what you were doing, error message, your response, any onscreen suggestions by Windows...things that might enable to envision exactly what the sequence of events was...and why you think the critical updates had anything to do with your observed results,

Louis

#6 John H Nolen

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Posted 27 November 2012 - 04:26 PM

I did not receive any error messages. When I opened Win XP, the multiple monitor (NVIDA TNT2 Model 64 Pro) would not install. When I tried to use system restore, it would not restore my computer to an earlier date.

JN

#7 hamluis

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Posted 27 November 2012 - 05:24 PM

Ok, thanks :).

I don't see anything unusual in your Speccy report.

I see several time synch errors (I consider these routine) and multiple Bonjour errors. I suggest uninstalling Bonjour and whatever app installed it...it's probably damaged and you can reinstall it.

Your SR service seems to be running...aside from the obvious (turn off SR, then re-enable...uninstall the video drivers and then reinstall...I can't suggest anything based on what's presented.

Louis

#8 John H Nolen

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Posted 28 November 2012 - 10:12 AM

Thanks for the advice. I guess it is time to get Win 8.

JN




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