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Startup Repair Cannot Repair..Automatically


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#1 We Need Some Help

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Posted 26 November 2012 - 02:35 PM

Hi, I have an HP Probook laptop that will not allow me to log in. Everytime I boot it up, the Startup Repair tool activated, and says that it cannot repair the computer automatically. I've tried System Restore but it says I don't have any restore points and the /fixmbr command prompt, all to no avail. Any assistance would be appreciated.


Edited by hamluis, 10 July 2016 - 06:43 AM.
Moved from Startup Database to Win 7 - Hamluis.


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#2 jhayz

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Posted 26 November 2012 - 06:46 PM

Did you run a diagnostic test for the hard drive first? http://www.tacktech.com/display.cfm?ttid=287 Check the brand/model of your drive from the list and use the bootable disc version to run the DOS version and check for any errors found.

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#3 We Need Some Help

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Posted 27 November 2012 - 12:58 PM

Just ran a hard drive diagnostic tool that passed, so it appears nothing's wrong with the hard drive.

#4 jhayz

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Posted 28 November 2012 - 07:34 PM

I will ask and notify BC Advisor AustrAlien to continue with your MBR issues which could either be infected or corrupt. Please hold on.

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#5 AustrAlien

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Posted 28 November 2012 - 10:15 PM

You currently have an open topic in the Malware Removal Logs forum:
  • http://www.bleepingcomputer.com/forums/topic470140.html
  • Is this the same computer that you have the current problem with?

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#6 Blade

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Posted 29 November 2012 - 08:58 PM

AustrAlien. . . the referenced log topic is from September of this year. I went ahead and closed it off due to lack of feedback because of the period of inactivity; it is unlikely the helper is still tracking the topic. Proceed. :)

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#7 AustrAlien

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Posted 29 November 2012 - 11:15 PM

@ Blade:

Thank you. I will continue and see what can be done.

AA
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#8 AustrAlien

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Posted 29 November 2012 - 11:40 PM

Please provide us with some more information:
  • What version of Windows is on the system? Win7, Vista ... ?
    • I think it will be appropriate to have this topic moved to one of the operating system forums.
  • What is the full model number of your HP Probook?
    • You may need to look at the underside of the laptop to get this detail.
  • What was happening on the system prior to the current problem?
    • Were there any issues before the system became unbootable?
    • Was there any sign of malware on the system, or have you recently had to deal with malware on the system?
    • Was there any new hardware connected, or software installed or uninstalled?
  • Can you get to the Advanced Boot Options menu by tapping F8 on startup?
    • If so, what happens when you attempt to start Windows in Safe Mode?
    • Please provide the names of the last 2 or 3 files you see loaded, along with a description of what happens.
  • What happens when you choose to load Windows normally?
    • Does it crash and restart?
  • What happens when you choose the option "Disable automatic restart ... " and attempt to start Windows.
    • Do you see a BSOD (Blue Screen Of Death) error message?
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    • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

AustrAlien
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