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WinXP Slow, CPU usage high when idle, possibly infected?


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#1 Chris Weeks

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Posted 26 November 2012 - 12:00 PM

Hi, any help would be greatly appreciated.
My old desktop, running XP [sp3] has started to encounter problems. Sometimes it boots very slowly, but the main issue I'm having is its general 'usability'.
The cpu usage is peaking around 50-60% when the machine is idle, and as you can imagine this makes everything incredibly slow.
I've run my usual anti-virus, malware, spyware programs, In Safe Mode, all came back 'clean'. [Microsoft Security Essentials, rkill, Malwarebytes, ComboFix, SAS]
As far as I can tell there are no erroneous programs/services running when looking in Task Manager/Processes, however, I have noticed the windows update process wuauclt.exe using a significant amount of RAM, but ending this process doesn't seem to affect the cpu usage issue.
I am aware of times when there has been more than one instance of wuauclt.exe running, albeit very infrequently. I searched my computer for wuauclt.exe and came back with more results than I expected, not just the one in the System32 folder, which has lead me to think that perhaps there is indeed a virus present that I'm just not picking up on.

The machine itself is a good 5 years old, and probably on its last legs anyway. I had to change the CMOS battery this morning as it had been losing time/date for a while, but everything went smoothly and the issue mentioned above has been occuring for quite a while, although now it has become almost unusable.

Any help would be greatly appreciated, perhaps someone could take a look at my HijackThis logs or ComboFix logs and let me know if there are any issues.

Many thanks

Chris.

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#2 hamluis

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Posted 26 November 2012 - 12:32 PM

<<The cpu usage is peaking around 50-60% when the machine is idle, and as you can imagine this makes everything incredibly slow.>>

CPU usage...when a program is running...can easily be near 100%...but that doesn't necessarily impact doing anything on the system, IME.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

Do NOT post unrequested logs in this forum. See http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/ .

Edited by hamluis, 26 November 2012 - 12:41 PM.


#3 Chris Weeks

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Posted 26 November 2012 - 12:42 PM

Thanks for the prompt response Louis. I will do as asked asap.

#4 Chris Weeks

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Posted 26 November 2012 - 01:08 PM

MiniToolBox Log:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Richard Weeks (administrator) on 26-11-2012 at 18:02:57
Running from "C:\Documents and Settings\Richard Weeks\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/26/2012 04:29:26 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.1.522.00x80508018scheduledscancmainwindow__onautoscancomplete0security essentialsNILNILNIL

Error: (11/26/2012 04:00:24 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 4.1.522.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/26/2012 00:28:16 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module msvcr71.dll, version 7.10.3052.4, fault address 0x00010582.
Processing media-specific event for [explorer.exe!ws!]

Error: (11/26/2012 11:02:09 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070002, P2 mpupdateengine, P3 am bde, P4 11.1.3927.0, P5 mpsigstub.exe, P6 4.1.522.0, P7 microsoft security essentials, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/26/2012 10:46:01 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P2 4.1.522.0, P3 timeout, P4 1.1.8904.0, P5 fixed, P6 2 _ 1024, P7 5 _ not boot, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/18/2012 08:08:57 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 2152759308, P2 unspecified, P3 scanfile, P4 4.1.522.0, P5 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/15/2012 06:38:13 PM) (Source: Application Error) (User: )
Description: Faulting application soffice.bin, version 3.3.9556.500, faulting module sal3.dll, version 3.3.9549.500, fault address 0x00015ae7.
Processing media-specific event for [soffice.bin!ws!]

Error: (11/15/2012 06:38:11 PM) (Source: Application Error) (User: )
Description: Faulting application soffice.bin, version 3.3.9556.500, faulting module sal3.dll, version 3.3.9549.500, fault address 0x00015ae7.
Processing media-specific event for [soffice.bin!ws!]

Error: (11/15/2012 06:38:11 PM) (Source: Application Error) (User: )
Description: Faulting application soffice.bin, version 3.3.9556.500, faulting module sal3.dll, version 3.3.9549.500, fault address 0x00015ae7.
Processing media-specific event for [soffice.bin!ws!]

Error: (11/15/2012 06:38:11 PM) (Source: Application Error) (User: )
Description: Faulting application soffice.bin, version 3.3.9556.500, faulting module sal3.dll, version 3.3.9549.500, fault address 0x00015ae7.
Processing media-specific event for [soffice.bin!ws!]


System errors:
=============
Error: (11/26/2012 05:51:11 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (11/26/2012 04:34:46 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
BIOS
Fips
IPSec
MpFilter
MRxSmb
NetBIOS
NetBT
Processor
RapportKELL
RasAcd
Rdbss
SASDIFSV
SASKUTIL
ssmdrv
Tcpip
Tcpip6
WS2IFSL

Error: (11/26/2012 04:34:46 PM) (Source: Service Control Manager) (User: )
Description: The IPv6 Helper Service service depends on the Microsoft IPv6 Protocol Driver service which failed to start because of the following error:
%%31

Error: (11/26/2012 04:34:46 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
%%31

Error: (11/26/2012 04:34:46 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (11/26/2012 04:34:46 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31

Error: (11/26/2012 04:33:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (11/26/2012 04:01:11 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (11/26/2012 01:49:21 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (11/26/2012 01:49:17 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D


Microsoft Office Sessions:
=========================
Error: (11/26/2012 04:29:26 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe4.1.522.00x80508018scheduledscancmainwindow__onautoscancomplete0security essentialsNILNILNIL

Error: (11/26/2012 04:00:24 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset4.1.522.0unspecifiedunspecifiedunspecifiedNILNILNIL

Error: (11/26/2012 00:28:16 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512msvcr71.dll7.10.3052.400010582

Error: (11/26/2012 11:02:09 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070002mpupdateengineam bde11.1.3927.0mpsigstub.exe4.1.522.0microsoft security essentialsNILNILNIL

Error: (11/26/2012 10:46:01 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetrymicrosoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)4.1.522.0timeout1.1.8904.0fixed2 _ 10245 _ not bootNILNILNIL

Error: (11/18/2012 08:08:57 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry2152759308unspecifiedscanfile4.1.522.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)unspecifiedunspecifiedNILNILNIL

Error: (11/15/2012 06:38:13 PM) (Source: Application Error)(User: )
Description: soffice.bin3.3.9556.500sal3.dll3.3.9549.50000015ae7

Error: (11/15/2012 06:38:11 PM) (Source: Application Error)(User: )
Description: soffice.bin3.3.9556.500sal3.dll3.3.9549.50000015ae7

Error: (11/15/2012 06:38:11 PM) (Source: Application Error)(User: )
Description: soffice.bin3.3.9556.500sal3.dll3.3.9549.50000015ae7

Error: (11/15/2012 06:38:11 PM) (Source: Application Error)(User: )
Description: soffice.bin3.3.9556.500sal3.dll3.3.9549.50000015ae7


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Photoshop CS (Version: CS)
Adobe Reader 9.5.2 (Version: 9.5.2)
Adobe Shockwave Player 11 (Version: 11)
Adobe SVG Viewer 3.0 (Version: 3.0)
AGEIA PhysX v7.07.09 (Version: 7.07.09)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Canon Camera Access Library (Version: 8.4.0.1)
Canon CanoScan Toolbox 4.1
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon iP4200
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.0.0.20)
Canon MP Navigator EX 2.0
Canon Setup Utility 2.0
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities Easy-PhotoPrint
Canon Utilities Easy-PrintToolBox
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Utilities ZoomBrowser EX (Version: 6.3.0.7)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.0.9)
CanoScan LiDE 200 Scanner Driver
CCleaner (Version: 2.27)
CD-LabelPrint
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
DCAM Server
DivX Content Uploader (Version: 1.2.1)
DivX Web Player (Version: 1.3.1)
Easy-WebPrint
ESET Online Scanner v3
Google Chrome (Version: 23.0.1271.64)
Greenshot
HiJackThis (Version: 1.0.0)
ImageMixer VCD/DVD2 for OLYMPUS (Version: 2.01.081)
ImgBurn (Version: 2.5.6.0)
iTunes (Version: 10.5.2.11)
IZArc 3.81 (Version: 3.81 Build 1550)
J2SE Runtime Environment 5.0 Update 7 (Version: 1.5.0.70)
Jasc Animation Shop 3 (Version: 3.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 14.0.8117.416)
LightScribe 1.4.124.1 (Version: 1.4.124.1)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Manual CanoScan 3000,3000F
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 97, Professional Edition
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR) (Version: 8.00.761)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Windows Journal Viewer (Version: 1.5.2316.0)
Microsoft Word 2002 (Version: 10.0.6626.0)
Microsoft Works 7.0 (Version: 07.02.0620)
Mozilla Firefox 16.0.2 (x86 en-GB) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 7 Essentials (Version: 7.02.4142)
NVIDIA Drivers
OLYMPUS Master (Version: 1.31.2000)
OmniPage SE (Version: 11.00.0001)
OpenOffice.org 3.3 (Version: 3.3.9567)
Rapport (Version: 3.5.1205.17)
Realtek High Definition Audio Driver (Version: 5.10.0.5794)
Segoe UI (Version: 14.0.4327.805)
SUPERAntiSpyware (Version: 5.0.1142)
System Requirements Lab
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
USB2.0 Card Reader Software (Version: 1.00.0000)
Visual C++ 9.0 CRT (x86) WinSXS MSM (Version: 9.0)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0059.1)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 958.48 MB
Available physical RAM: 347.82 MB
Total Pagefile: 2314.48 MB
Available Pagefile: 1803.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1999.91 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:298.08 GB) (Free:144.92 GB) NTFS

========================= Users: ========================================

User accounts for \\OEM

Administrator ASPNET Guest
HelpAssistant Richard Weeks SUPPORT_388945a0


**** End of log ****


Speccy Snapshot:

http://speccy.piriform.com/results/YiXgyjwANyKJtdYuig06z6h

#5 hamluis

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Posted 26 November 2012 - 02:27 PM

I see errors involving Open Office...and you also have MS Office and MS Works installed. Open Office is giving errors, so I would suspect that it is damaged/corrupted.

There are also problems with Windows Defender/Microsoft Security Essentials.

You also seem to have a hard drive problem, Device\Harddisk0\D . I would run the following diagnostic on your hard drive, following the instructions provided by Seagate. I would run the long/extended test, ignoring the short test because it is not as exhaustive as the long.

http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

The amount of RAM installed...is inadequate for what you are doing. All of the Office/Works programs are RAM-intensive when being used, IMO...as is PhotoShop. Simply put...you need to install more RAM, that is based on the array of programs you have installed.

Louis

#6 Chris Weeks

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Posted 26 November 2012 - 02:52 PM

Thanks Louis. You mention problems with Open Office, Windows Defender/Microsoft Security Essentials, are there any solutions to these problems?

I'm just burning the diagnostic .iso to disc and will run the long test asap.

I've never had a problem with this computer running the programs installed, in fact, I have uninstalled many over the last few months, even though it was running perfectly fine. The amount of RAM has always seemed adequate, although by modern standards it's very small, it's always been able to run multiple programs in unison without any real fuss. It seems strange to me that it would suddenly start to slow down so significantly, that's what made me think it could be infected. I've had numerous virus issues with it over the years, perhaps remnants of them are finally taking their toll.

#7 Chris Weeks

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Posted 26 November 2012 - 05:41 PM

I ran the long diagnostic test. Initially the drive failed, but after repair it passed.

#8 hamluis

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Posted 27 November 2012 - 07:37 AM

<<You mention problems with Open Office, Windows Defender/Microsoft Security Essentials, are there any solutions to these problems?>>

Well, it depends :).

If the problem is solely with file corruption (which is common), then uninstalling/reinstalling the program may resolve it.

If the problems arise from either file system corruption or hard drive problems...a solution may not be so easy. Which is why I requested the hard drive diagnostic.

<<I ran the long diagnostic test. Initially the drive failed, but after repair it passed.>>

Not good, IMO. I haven't run that particular diagnostic in quite some time...exactly what steps did you take to repair the hard drive? Did the diagnostic specify what problems existed with the hard drive, after your first attempt?

Louis

#9 Chris Weeks

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Posted 27 November 2012 - 05:16 PM

I have uninstalled and reinstalled Open Office, Defender & Microsoft Security Essentials.
I also uninstalled a lot of programs.

The pc is running reasonably well, it's still noticably slower than it was, but as it is only a secondary computer to my main laptop it's not such a big issue.
I plan on replacing it soon, but was hoping to try and keep it going as long as possible;)

The steps I took to repair the hard drive were simply the fixes within the diagnostic program itself. It asked me if I would like to fix the issues, which were just shown as a list of numbers, not specifics (not that I could understand anyway), I did so and then it informed me that the dirve had 'passed'. I've been aware of issues with the drive for a while, notably CHKDSK running on startup, and have backed-up all important data from it to an external drive.

The cpu usage has significantly dropped now and is back to a more regular level, so the pc is in a useable state, for how long, I don't know, but thanks for your assistance;)

#10 hamluis

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Posted 27 November 2012 - 05:28 PM

FWIW: Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

Louis




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