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Windows 7 - Password Changed and Locked me out of both my Desktop and Laptop Computers


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5 replies to this topic

#1 JosephW1993

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Posted 26 November 2012 - 03:27 AM

The other day I was working on my computers when I became locked out of my desktop computer and my laptop computer as it would not accept my password after multiple attempts. I currently have three computers set-up. My desktop computer, my laptop computer, and my server computer. I was working on my server computer at the time through RDP on my laptop. The server did not have any other outside traffic passing through it except for a No-IP client that updates a host domain to point to my IP address. I shut down the server and went to log back into the remote desktop from my laptop after reboot but I mistakenly logged into my desktop remotely instead. Afterward, when I tried to log back into my desktop computer it would not accept my password. I then locked my laptop which uses the same password and it would not accept the password either. Both computers I had to use this tutorial to reset my password and log back in. I am now concerned as to what may have caused my password to no longer be accepted. I am also concerned for the security of my network. I posted a topic with a DDS log here, but have yet to receive a response. I understand that there is an average response time of 5 days, but I'm just very concerned for my security now and have been unable to figure out the source of this problem. Any response and help is greatly appreciated.

Edited by JosephW1993, 26 November 2012 - 03:29 AM.


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#2 Sightless

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Posted 26 November 2012 - 04:15 PM

Hi, please do not do anything else to your PC while waiting for a helper's response in your other topic. I understand the wait can be tough, but if you make changes, you will need to run scans more than once.

#3 JosephW1993

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Posted 26 November 2012 - 05:01 PM

Hello Sightless,

Thank you for the response.

Is there anything I can do to help move the response time along? I am just becoming frustrated by the fact that I see other topics being responded to within a few hours of them being posted and mine has almost been here for two days. I am doing the best I can to remain patient, but I am currently in the process of finding a job and filling out online applications, which has come to a halt since I do not want to submit sensitive information if my computer is infected. I also learned today that my mother's e-mail account has been sending out e-mails without her knowledge that are going to her friends and family. Though I understand that this is a different problem for a different topic.

Sorry for the rant...

Edited by JosephW1993, 26 November 2012 - 05:01 PM.


#4 Sightless

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Posted 26 November 2012 - 05:39 PM

Hi, it takes the helpers time to read through all of the logs, and if it is a more serious issue, takes them a bit longer to formulate a solution. Your topic will be seen.

I understand your impatience as I had an infected computer years ago which needed help and my log took 3 or so days before being responded to. Remember, none of the helpers are paid, we are all volunteers here.

#5 JosephW1993

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Posted 26 November 2012 - 06:45 PM

Alright, suppose I'll just wait it out then as best as I can. I do understand that they are not paid and am familiar with that myself. I used to provide tech support for a piece of software on another forum.

#6 boopme

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Posted 27 November 2012 - 08:33 PM

Hello you are #2 in line.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.


If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic
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