Ok, here's the full story.
I got my gf a new Acer Aspire 5560 laptop not too long ago which came with a win7 installation. As part of the deal, it had a $15 upgrade to win8 when it launched. Well, win8 came out and upgrade we did. We did it all digital, so we have no windows installation disks
. Everything was fine for several weeks, with only slight hiccups. I know she downloaded plenty of stuff, and I don't know that it was all legit. Lately we've noticed slight... wonkie'ness... It's hard to describe since my gf isn't technical at all. However, I know she kept having network connectivity issues and programs randomly lagging out. Then, this morning, the system collapsed all together. When she started up the comp, the black screen before the windows icon to boot would stay there indefinitely. After a few restarts it would show the windows loading screen, but then almost immediately jump to a blue screen with the options "Troubleshoot" and "Turn off your PC." We tried the Refresh your PC option, and it did nothing. We tried System Image Recovery but it popped up an error box telling me that an internal error occurred and the system could not find the file specified. We tried system restore and it gave an error saying that I must specify which windows installation to restore (whatever that means). Automatic repair diagnosed for about 30 seconds then said it couldn't do anything.
I opened up Troubleshoot -> Advanced options -> Command Prompt and I tried chkdsk which told me there were errors detected in the "uppercase file" but chkdsk /f (or chkdsk /* for that matter) says:
The type of the file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected.
I tried this post: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/
but the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run key had nothing but the DEFAULT key and the REG LOAD HKLM\WinSoft :\Windows\System32\config\software command gave ERROR: The system was unable to find the specified registry key or value.
I really need some help. It seems like windows is corrupted or something? Could this be viral in nature? HELP!