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repair connection


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12 replies to this topic

#1 Mike1004

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Posted 25 November 2012 - 12:05 AM

Have a Winstream modem/router. After running SuperAntiSpyware, (in RKill mode) cannot connect to internet on desktop. Can connect with notebook with Ethernet and wireless on same modem/router.

When trying to repair the settings, get message repair cannot be completed registering with DNS.

Have rebooted both computer and modem. Have tried clearing the cache, flushing, etc. Tried entering IP settings instead of letting it do automatically.

Suggestions?

Thanks.

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#2 TwinHeadedEagle

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Posted 25 November 2012 - 03:08 AM

Try this program --> http://majorgeeks.com/Complete_Internet_Repair_d7183.html

#3 Mike1004

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Posted 26 November 2012 - 05:40 PM

Didn't work.

Think I need to uninstall all aspects of internet connection and reinstall. Can I do that with my XP installation disk?

Thanks.

#4 hamluis

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Posted 27 November 2012 - 07:45 AM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#5 Mike1004

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Posted 28 November 2012 - 10:01 PM

Thanks for the help.

MiniToolBox by Farbar Version: 25-11-2012
Ran by me (administrator) on 28-11-2012 at 19:19:29
Running from "C:\Documents and Settings\me\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/28/2012 00:08:08 PM) (Source: MySQL) (User: )
Description: Aborting

Error: (11/28/2012 00:06:33 PM) (Source: Crown Print Monitor+) (User: )
Description: The monitor had a problem initializing SNMP

Error: (11/28/2012 11:53:11 AM) (Source: MySQL) (User: )
Description: Aborting

Error: (11/28/2012 11:53:05 AM) (Source: Crown Print Monitor+) (User: )
Description: The monitor had a problem initializing SNMP

Error: (11/28/2012 11:52:57 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/28/2012 01:39:32 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (11/27/2012 02:36:49 PM) (Source: ESENT) (User: )
Description: svchost (432) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (11/27/2012 02:36:10 PM) (Source: ESENT) (User: )
Description: svchost (432) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (11/27/2012 02:36:08 PM) (Source: ESENT) (User: )
Description: svchost (432) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (11/27/2012 02:11:40 PM) (Source: MySQL) (User: )
Description: Aborting


System errors:
=============
Error: (11/26/2012 11:08:02 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:08:02 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:07:01 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:07:01 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:06:00 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:06:00 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:04:59 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:04:59 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:03:58 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/26/2012 11:03:58 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (11/28/2012 00:08:08 PM) (Source: MySQL)(User: )
Description: Aborting

Error: (11/28/2012 00:06:33 PM) (Source: Crown Print Monitor+)(User: )
Description: The monitor had a problem initializing SNMP

Error: (11/28/2012 11:53:11 AM) (Source: MySQL)(User: )
Description: Aborting

Error: (11/28/2012 11:53:05 AM) (Source: Crown Print Monitor+)(User: )
Description: The monitor had a problem initializing SNMP

Error: (11/28/2012 11:52:57 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/28/2012 01:39:32 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (11/27/2012 02:36:49 PM) (Source: ESENT)(User: )
Description: svchost432C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (11/27/2012 02:36:10 PM) (Source: ESENT)(User: )
Description: svchost432C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (11/27/2012 02:36:08 PM) (Source: ESENT)(User: )
Description: svchost432C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (11/27/2012 02:11:40 PM) (Source: MySQL)(User: )
Description: Aborting


=========================== Installed Programs ============================

1,0
7-Zip 4.65
Acrobat.com (Version: 0.0.0)
Active@ ISO Burner (Version: 2.0.3)
Ad-Aware Antivirus (Version: 10.1.211.3382)
Ad-Aware Browsing Protection (Version: 0.9.0.2)
Ad-Aware Email Scanner for Outlook (Version: 1.0.0)
Ad-Aware Security Toolbar (Version: 2.1.0.20)
Adobe Download Manager (Version: 1.6.2.60)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.7.637)
Advanced Mailbox Password Recovery (remove only)
Advanced SystemCare 5 (Version: 5.4.0)
AllDup 3.2.22 (Version: 3.2.22)
Allgemeine Runtime Files (x86) (Version: 1.0.1.0)
AM-DeadLink 3.3 (Version: 3.3)
AMD Processor Driver (Version: 1.3.2.0053)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.3.127)
Applian Director (Version: 2.1)
Audacity 2.0.2 (Version: 2.0.2)
Audio Recorder for Free
Audio Recorder Pro 3.70
AusLogics Registry Defrag (Version: version 5.0)
avast! Free Antivirus (Version: 7.0.1474.0)
Belarc Advisor 5.1
Bing Bar (Version: 5.0.1363.0)
Bing Bar Platform (Version: 5.0.1423.0)
BIOS Update
Bluesoleil2.7.0.8 VoIP Release 070930 (Version: 2.7.0.8 VoIP Release 070930)
Bonjour (Version: 3.0.0.10)
Bonjour Print Services (Version: 2.0.2.0)
C-Media WDM Audio Driver
Carambis Driver Updater (Version: 1.2.0.2090)
Carambis Driver Updater (Version: 1.2.3.2277)
CCleaner (Version: 3.15)
CD Wave Editor 1.98 (Version: 1.9.8.1)
CDBurnerXP (Version: 4.3.2.2212)
CDDRV_Installer (Version: 4.60)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conduit Engine (Version: 6.2.2.4)
ContaCam (Version: 3.3.0)
Cool Edit 2000
Cool Ruler
Coupon Printer for Windows (Version: 5.0.0.1)
Crown Print Monitor+
Cryptainer Drivers (Version: 7.0)
Cryptainer LE (Version: 7)
CyberLink YouCam (Version: 4.0.0820)
Deluxe Bible Collection (Version: 10)
DigitalTV (Version: 2.64)
DigitalVideoConverter v2.9.0.53
DirectX 9.0c Extra Files (x86) (Version: 1.0.1.0)
DiscWizard for Windows
DivX Codec (Version: 6.9.1)
DivX Converter (Version: 7.1.0)
DivX Player (Version: 7.2.0)
DivX Plus DirectShow Filters
DivX Plus Web Player (Version: 2.0.0)
Driver Detective (Version: 6.0.0.0)
Driver Robot
DriverGuide DriverScan (Version: 0.0.41)
DriverGuide Toolkit
Dziobas Rar Player 0.009.37
EasiSlides (Version: 4.0.5000)
Easy CD Clone (Version: 1.10)
Email Password Recovery Master 1.2
EMET (Version: 3.0.0)
Emicsoft FLV Converter
Eraser 5.3 (Version: 5.3)
erLT (Version: 1.20.0137)
ezNZB v3.1.0
Fences
Fences (Version: 0.95)
FFmpeg for Audacity on Windows
FinalBurner Free v2.10.0.153
FLVhosting Desktop FLV Player Ver 2.00
Fotosizer 1.27 (Version: 1.27)
Fox Magic Audio Recorder 1.0
Foxit PDF Editor
FREE Hi-Q Recorder 1.92
Free Natural Text to Speech Reader 2008 (Version: 7.0)
Free PDF to Word Doc Converter v1.1 (Version: 1.1)
Freecorder 6 (Version: 2.1.10)
Freecorder 6 Add-on for Firefox (Version: 2.1.9)
Freecorder 6 extension for Chrome (Version: 2.1.9)
Freemake Video Downloader (Version: 3.1.1)
FreeZ Online TV v1.35
Gadwin PrintScreen (Version: 4.6)
Garmin POI Loader (Version: 2.5.3.0)
GetFLV 9.0.9.6
Gimp 2.6.2 Debug
Google Chrome (Version: 23.0.1271.64)
Google Desktop (Version: -)
Google Earth (Version: 4.3.7284.3916)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
HandyBits EasyCrypto Deluxe
HHD Software Free Hex Editor 3.12 (Version: 3.12)
HijackThis 1.99.1 (Version: 1.99.1)
HP DeskJet 720C Series (Remove only)
Huelix Audio Converter 2.0 (Version: 2.0)
Hulu Desktop (Version: 0.9.14)
Hulu Video Downloader 3.35
Image Resizer Powertoy for Windows XP (Version: 1.00.0001)
IObit Malware Fighter (Version: 1.0)
IrfanView (remove only)
iSpy (Version: 3.1.2)
iTunes (Version: 9.0.2.25)
iWheelWorks 7.80
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 37 (Version: 6.0.370)
K3CCDTools
Keymaestro Multimedia Keyboard
KeyScrambler
KhalInstallWrapper (Version: 2.00.0000)
Lernout & Hauspie TruVoice American English TTS Engine
Livestation (Version: 3.2.0)
Logitech SetPoint (Version: 4.80)
magicolor 2300 DL
MailWasher
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
MediaPortal (Version: 1.2.1)
MediaPortal TV Server / Client (Version: 1.2.1)
Memeo AutoBackup (Version: 2.50.1938)
Memeo AutoSync (Version: 2.50.1935)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 97, Professional Edition
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Search Enhancement Pack (Version: 2.0.271.0)
Microsoft Silverlight (Version: 4.0.50917.0)
Microsoft Sync Framework Runtime v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Miro (Version: 3.0.2)
MobileMe Control Panel (Version: 2.6.0.29)
MotoHelper 2.1.32 Driver 3.5.0 (Version: 2.1.32)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.4.0 (Version: 5.4.0)
Motorola Software Update (Version: 01.11.27)
Moyea FLV Editor Lite version: 1.1.1.846
Moyea YouTube FLV Downloader version: 3.1.2.26
Mozilla Firefox (3.5.11) (Version: 3.5.11 (en-US))
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
Mozilla Sunbird (0.9) (Version: 0.9 (en-US))
Mozilla Thunderbird 16.0.2 (x86 en-US) (Version: 16.0.2)
Mp3 Stream Recorder
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MySQL Server 5.1 (Version: 5.1.38)
Nero (Version: 5.5.9.14)
NextPVR
Nikon Scan
NirSoft Mail PassView
Nitro Reader 2 (Version: 2.3.1.2)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA nView Desktop Manager (Version: 6.14.10.13527)
OLYMPUS Master 2 (Version: 1.0.13)
OpenAL
Orbit Downloader
PaperPort 6.5
Paragon Backup & Recovery™ 2011 (Advanced) Free (Version: 90.00.0003)
PDF Reader 2
PDFill PDF Editor with FREE Writer and FREE Tools (Version: 9.0)
Photodex Presenter
Picasa 3 (Version: 3.8)
Pop-Up Stopper
PrimoPDF -- by Nitro PDF Software (Version: 5.0.0.19)
Prism Video Converter
ProShow
ProShow Gold
QuickTime (Version: 7.71.80.42)
Radialpoint Security Advisor 2.5.15 (Version: 2.5.15)
Radialpoint Servicepoint Dashboard Extensions version 11.7.24.5 (Version: 11.7.24.58890)
ReadPlease 2003/ReadPlease PLUS 2003 (Version: 2003.1.10)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
Realtek High Definition Audio Driver (Version: 5.10.0.5928)
RealUpgrade 1.1 (Version: 1.1.0)
Replay Media Catcher 4 (4.4.3) (Version: 4.4.3)
Replay Radio and Replay A/V 7
Replay Video Capture 6 (Version: 6.0.4)
Safari (Version: 5.34.57.2)
Samsung USB Driver (MCCI 4.34) WHQL v3.4 (Version: 4.34.4)
Scribus 1.4.0 (Version: 1.4.0)
Secunia PSI (2.0.0.3001)
SIW version 2010.07.14 (Version: 2010.07.14)
SKWID (Version: 1.07.1100)
Slides & Sound Plus
Smart Defrag 2 (Version: 2.2)
SMPlayer 0.6.8 (Version: 0.6.8)
SoundTap Streaming Audio Recorder
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.6 (Version: 4.6.1)
StreamTransport version: 1.0.2.2171
SUPERAntiSpyware (Version: 4.55.1000)
Switch Sound File Converter
swMSM (Version: 12.0.0.1)
SyncToy 2.0 (x86) (Version: 2.0.100.0)
The Bible Collection Installer (Version: 1.0)
theWord (Version: 3.2.1.1167)
TrueCrypt (Version: 7.1a)
TTSReader 1.20 (Version: 1.20)
TVUPlayer 2.5.3.1 (Version: 2.5.3.1)
Tweak UI
Ulead VideoStudio SE DVD (Version: 10.0)
Uniblue DriverScanner 2009
Uniblue DriverScanner 2009 (Version: 2.0.0.1)
Uniblue RegistryBooster (Version: 6.0.10.7)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
USB PC Camera (SN9C103) (Version: 4.18.0.000)
VC 9.0 Runtime (Version: 1.0.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VIA Audio Driver Setup Program
Visioneer 7600 USB Scanner Driver
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
VLC media player 2.0.2 (Version: 2.0.2)
WD Diagnostics (Version: 1.09.0002)
WebFldrs XP (Version: 9.50.7523)
WinAVI Video Capture 2.0
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live OneCare safety scanner
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
Windstream Diagnostic Tools 3.0.21 (Version: 3.0.21)
Windstream Service Agent 4.1.10 (Version: 4.1.10)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinZip 12.1 (Version: 12.1.8519)
Wisdom-soft Set up ScreenHunter 5.1 Free
Wise Registry Cleaner 7.52
Wondershare Video Studio Express(Build 1.2.0.4)
WOT for Internet Explorer (Version: 8.9.17.0)
wxAstroCapture 1.8-1
XML Paper Specification Shared Components Language Pack 1.0
XnView 1.97 (Version: 1.97)
YoutubeMovieMaker (Version: 3.31)
ZoneAlarm Firewall (Version: 10.1.101.000)
ZoneAlarm Free (Version: 10.1.101.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.1.101.000)
ZoneAlarm Spy Blocker

========================= Memory info: ===================================

Percentage of memory in use: 75%
Total physical RAM: 894.42 MB
Available physical RAM: 220.96 MB
Total Pagefile: 2823.24 MB
Available Pagefile: 1820.76 MB
Total Virtual: 2047.88 MB
Available Virtual: 1990.54 MB

========================= Partitions: =====================================

2 Drive c: (WD160DriveC) (Fixed) (Total:37.25 GB) (Free:13.68 GB) NTFS
3 Drive d: (WD160DriveD) (Fixed) (Total:37.25 GB) (Free:21.54 GB) NTFS
4 Drive e: (WD160DriveE) (Fixed) (Total:18.63 GB) (Free:10.44 GB) NTFS
5 Drive f: (WD160DriveF) (Fixed) (Total:18.63 GB) (Free:6.45 GB) NTFS
6 Drive g: (WD160DriveG) (Fixed) (Total:18.63 GB) (Free:7.19 GB) NTFS
7 Drive h: (WD160DriveH) (Fixed) (Total:18.65 GB) (Free:16.89 GB) NTFS
8 Drive i: (VX2PVOL_EN) (CDROM) (Total:0.57 GB) (Free:0 GB) CDFS
9 Drive j: (My Book) (Fixed) (Total:465.65 GB) (Free:329.76 GB) FAT32
10 Drive k: () (Removable) (Total:3.74 GB) (Free:3.35 GB) FAT32

========================= Users: ========================================

User accounts for \\XP3200

Administrator ASPNET Guest
HelpAssistant me SUPPORT_388945a0


**** End of log ****



Unable to publish the snapshot since I can't access the internet. I can c&p the results here. I will show the Network results below. Do you need the rest?

**
Network
You are not connected to the internet
Computer Name
NetBIOS Name XP3200
DNS Name xp3200
Membership Part of workgroup
Workgroup WORKGROUP
Remote Desktop
Disabled
Console
State Active
Domain XP3200
WinInet Info
LAN Connection
Local system uses a local area network to connect to the Internet
Local system has RAS to connect to the Internet
Wi-Fi Info
Wi-Fi not enabled
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout 60000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout 30000
IEProxy Auto Detect Yes
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass
Sharing and Discovery
File and printer sharing service Enabled
Simple File Sharing Enabled
Administrative Shares Enabled
Network access: Sharing and security model for local accounts Guest only - local users authenticate as Guest
Adapters List
Bluetooth PAN Network Adapter - Packet Scheduler Miniport
IP Address 0.0.0.0
Subnet mask 0.0.0.0
NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address 192.168.254.1
Subnet mask 255.255.255.0
Gateway server 192.168.254.254
Network Shares
No network shares

Network
You are not connected to the internet
Computer Name
NetBIOS Name XP3200
DNS Name xp3200
Membership Part of workgroup
Workgroup WORKGROUP
Remote Desktop
Disabled
Console
State Active
Domain XP3200
WinInet Info
LAN Connection
Local system uses a local area network to connect to the Internet
Local system has RAS to connect to the Internet
Wi-Fi Info
Wi-Fi not enabled
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout 60000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout 30000
IEProxy Auto Detect Yes
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass
Sharing and Discovery
File and printer sharing service Enabled
Simple File Sharing Enabled
Administrative Shares Enabled
Network access: Sharing and security model for local accounts Guest only - local users authenticate as Guest
Adapters List
Bluetooth PAN Network Adapter - Packet Scheduler Miniport
IP Address 0.0.0.0
Subnet mask 0.0.0.0
NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address 192.168.254.1
Subnet mask 255.255.255.0
Gateway server 192.168.254.254
Network Shares
No network shares

***

#6 Nanobyte

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Posted 29 November 2012 - 12:31 AM

The first thing I would do is ping the router. If pingable, then check the router settings with browser. I prefer to start off by running ipconfig /all at the command prompt. More wood, less trees. Work back to the TCP/IP settings.

#7 jhayz

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Posted 29 November 2012 - 12:48 AM

You currently have Avast, Adaware Antiviruses installed. Iobit Malware Fighter, Zone Alarm Firewall and Spybot S&D. You can remove ALL except for the Avast antivirus then check on the difference. I would look for available Removal Tools on each to make sure there will be no remnants after uninstalling. The Free Microsoft Security Essentials is an antimalware and antivirus software which is also widely used by Windows users.

Tekken
 


#8 Nanobyte

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Posted 29 November 2012 - 03:12 AM

Basic troubleshooting but did you check the Superantispyware log to see what it did? Presumably you must have accepted any actions too? I've never used RKill but are there any clues in its log as to processes that may have been killed but not restarted?

#9 hamluis

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Posted 29 November 2012 - 07:55 AM

<<After running SuperAntiSpyware, (in RKill mode)>>

To be honest...I have no idea what you are trying to say. RKill is one tool, SAS is another tool. I've been using SAS for several years and have never seen a mode variance option.

<<Tried entering IP settings instead of letting it do automatically>>

I would ensure that DHCP is used, rather than manual settings.

The Iobit program and Spybot have already been commented on.

You have Uniblue Registry Booster...ZA's cluster of programs...Ad-Aware cluster...Advanced System Care...Avast Free...each one of these is capable of adversely impacting a system...by itself. Multiple AV programs should never exist on a system and the following relates to "registry cleaners/optimizers":

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis

#10 Mike1004

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Posted 29 November 2012 - 10:58 PM

Some of the programs had been installed but not running. Had taken them out of the start up menu.

Uninstalled the requested programs to no avail.

Have seen instructions to start the computer first and then the modem/router and visa-versa. Which is correct?

#11 hamluis

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Posted 30 November 2012 - 01:22 PM

If you have a modem-router...for a broadband connection...it really should be left on all the time.

Louis

#12 Mike1004

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Posted 30 November 2012 - 09:49 PM

It usually is on but I was thinking of when installing a new network connection.

Tried several things. Nothing helped so I am doing ax XP repair. If that doesn't help, will do a new installation.

Thanks to all who tried to help.

:)

#13 Nanobyte

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Posted 30 November 2012 - 10:24 PM

The order is modem, router, PC. Each should be allowed to stabilize before turning on the next. It's usually OK to cycle power to the router with the PC running.

My questions didn't get answered. In cases like this where a single event can be identified as initiating the problem (as related in the first post), I troubleshoot that first, not the rest of the PC. Did Superantispyware make any changes to the PC? Did RKill reverse all the changes it made? Surely you would try to get back to pre-scan state. Don't you have a suitable System Restore point?

Have you been through your router settings with your browser (from the affected PC) to see if anything is out of place?

A question for those more knowledgeable than myself, what happens if you turn off the "Register this connection's addresses in the DNS" in Advanced Properties? I've read the Help but what it does in real terms I have no idea. Personally I would uncheck that parameter in Advanced Properties/DNS and see what happens. Nothing to be lost.

Edited by Nanobyte, 01 December 2012 - 12:11 AM.





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