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Windows Services Take too long to load After entering Windows


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#1 josephs141

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Posted 24 November 2012 - 11:25 PM

Boot time has lengthened along with the mount of windows lag time (time it takes services and programs to load). Before everything was loaded and operational in less than 10 seconds. Now it takes over 30 seconds for all services to operate.

There are only two programs checked for startup on my IBM Thinkpad R50e Windows XP Professional: tp4.exe amd ctfmon.exe.

What is also strange is whenlooking at task manager and processes that are running the user name column stays blank for a long time. I only have 33-35 procresses running on this computer. When first entering Windows only 19 are loaded. It then takes 30 seconds for the remaining 12 to 13 to load.

If there is no behavior that is typically associated with viruses, spyware and malware in general what is causing this? rootkit or trojan?

I look forward to your reply and opinion

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#2 gringo_pr

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Posted 27 November 2012 - 07:53 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 30 November 2012 - 09:21 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 josephs141

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Posted 01 December 2012 - 04:47 PM

Hello gringo. Yes, my think pad r50e still needs help. I would have posted a reply sooner, but experienced an outage. I couldn't reply . Comcast is showing up within the next two hours . You'll hear from me and my the think pad later tonight.

Thanks

#5 gringo_pr

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Posted 01 December 2012 - 05:53 PM

no problem and thanks for letting me know



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 josephs141

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Posted 02 December 2012 - 04:28 PM

Gringo,

Here are the results from SecurityCheck


Results of screen317's Security Check version 0.99.56
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.60.0.1800
CCleaner
Eusing Free Registry Cleaner
IBM 32-bit Runtime Environment for Java 2, v1.4.1
JavaFX 2.1.1
Java 7 Update 9
IBM 32-bit Runtime Environment for Java 2, v1.4.1
Adobe Reader 10.1.0 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Administrator Desktop Malware Finding Programs SecurityCheck.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 0%
````````````````````End of Log``````````````````````


You'll get the results from Adwcleaner and Roguekiller in a few hours

Thanks and I look forward to your response.

#7 gringo_pr

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Posted 02 December 2012 - 05:40 PM

OK I will be around all night so check back often
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 josephs141

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Posted 02 December 2012 - 09:44 PM

Gringo,

Here are the results from Adwcleaner

# AdwCleaner v2.011 - Logfile created 12/02/2012 at 19:39:58
# Updated 02/12/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Administrator - INFORMAT-JW14GJ
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Administrator\Desktop\Malware Finding Programs\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

Folder Found : C:\Program Files\Common Files\spigot

***** [Registry] *****

Key Found : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v [Unable to get version]

*************************

AdwCleaner[R1].txt - [717 octets] - [02/12/2012 19:39:58]

########## EOF - C:\AdwCleaner[R1].txt - [776 octets] ##########




#9 josephs141

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Posted 02 December 2012 - 09:57 PM

Gringo,

Here are the results from Roguekiller

RogueKiller V8.3.1 [Dec 2 2012] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : Administrator [Admin rights]
Mode : Scan -- Date : 12/02/2012 19:47:16

Bad processes : 0

Registry Entries : 3
[HJPOL] HKCU\[...]\System : disableregistrytools (0) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Particular Files / Folders:

Driver : [LOADED]

HOSTS File:
--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1 localhost


MBR Check:

+++++ PhysicalDrive0: IC25N040ATMR04-0 +++++
--- User ---
[MBR] 66a162efcec94a35ec9faebbb4be625c
[BSP] 6bd965ce852c9f8ddc6752faca9ece8b : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 34736 Mo
3 - [XXXXXX] FAT32-LBA (0x1c) [HIDDEN!] Offset (sectors): 71139600 | Size: 3418 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_12022012_02d1947.txt >>
RKreport[1]_S_12022012_02d1947.txt



I am curious about your opinion and thoughts regarding this issue.

Its important that yo know, there is no behavior that would imply malware infestation. I could be wrong, but there are no popups, false, rogue antivirus programs.

The main problem is, again, after I enter windows, it takes a long time for services and icons to appear in the taskbar, including internet icon (computer icon). There is a lag when opening Microsoft Outlook 2003 and other office programs.

Its important and interesting after installing windows recovery console from combofix and using rkill the computer slowed and services started to take longer to load. We can safely blame either both or one of these programs.

Please explain the results from the three programs you had me run.

Thanks very much for your professional assistance.





#10 gringo_pr

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Posted 02 December 2012 - 10:01 PM

so far everything looks good


I want you to reset the DMA you can do this by this script here - Reset DMA

If you have problems when you click on the link try to right click on the link and select "Save Target As" and then save to your desktop.
Once it is on your desktop right click on the file and select "Run"

If you still can't run it then you can go here "Reset DMA" to see what I want to do



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 josephs141

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Posted 05 December 2012 - 12:33 PM

Gringo,



Before I make any changes to a computer, resaerch is done to to ensure the computer will be reliable after the change is made. What would have caused the DMA to be fully utilized when it has not done so before. PIO is inefficient. In device manager it says" use DMA if available". Both of us know that this does not indicate DMA is active. If the computer did not have this problem before what caused the computer to slow down. Right now I am hesitant to modify the settings not knowing the repurcussions if something goes awry and the benefit of resetting DMA. I do trust your experience, but am very nervous about performing a task I don't understand.


Also, your professional experience is needed when it comes to describing windows startup time. There was a website I read awhile ago which detailed what occurs as Windows is booting. After entering Windows he mentioned windows lag time. He described this as the amount of time it takes windows to completely necessary servics and files. After searching, using google, for hours I cannot find the site or a description of the specifics of windows startup time and "windows lag" This article was done by a proofessional. It would exciting and helpful if you could expand and explain "windows lag" and direct me to a website. This could possibly help us in determining why the "lag time" increased dramatically.


I look forward to your response, Gringo.


Thanks

#12 gringo_pr

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Posted 05 December 2012 - 06:30 PM

They are different reasons as to way windows will reset the DMA happens allot after a blue-screen or even if it did not start correctly

Over time I have found on XP computers that this happens in allot of cases

What can happen negatively by setting it back I have not heard of it



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 gringo_pr

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Posted 08 December 2012 - 02:11 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 josephs141

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Posted 08 December 2012 - 11:19 AM

Gringo,

Let me precede my reply by thanking you for your assistance with this problem. I followed your directions and reset the DMA. Unfortunately, it did not solve the problem. What a disappointment. MBAM and other rootkit and malware programs don't find malware. What is going on, Gringo?

Let me state some more information, as this my help, Consistently there are 33 processes that are running. This is known because I check task manager. Now, only 19 processes load; it takes 30 thirty seconds for the rest of the services to load. Gringo, this is interesting under "username" in task manager everything is blank ( the username column does not list system, my name, local service, administrator (which is me), or system. If it takes task manager to list these until all 33 processes are loaded, what is going on?

Thank you for your assistance

#15 gringo_pr

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Posted 08 December 2012 - 01:20 PM

Hello


Let me state some more information, as this my help, Consistently there are 33 processes that are running. This is known because I check task manager. Now, only 19 processes load; it takes 30 thirty seconds for the rest of the services to load. Gringo, this is interesting under "username" in task manager everything is blank ( the username column does not list system, my name, local service, administrator (which is me), or system. If it takes task manager to list these until all 33 processes are loaded, what is going on?

I have no idea of what is going on with all of that - that is going to far into the inner workings of windows and to far out of the malware realm, that does not sound very good about the DMA not helping as with those symptoms that is what I normally fine after that the next main cause is hardware and then comes malware or software



I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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