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video errors

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#1 snglnluvnit


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Posted 24 November 2012 - 02:29 PM

Hello all, not sure if I'm in correct forum so forgive/direct me if is the case. I am working on a HP SlimLine that originally was giving an error that ifgx needed to be restarted, and the driver had just recovered. I ran WhoCrashed and it pointed several times to igdkmd64.sys as the culprit. I tried updating the video but it would keep failing all the while it would report the same "driver recovered/restarted" message. Also after each recovery/restart (just the driver, not the whole machine) I would lose the network connection. When the video was working fine so what the network adapter, when the video acted up so did the network adapter. I install a MSI PCI-e video card, it went well, then the recovery msg came back and just complained about a different driver, this time one associated with the nvidia drivers. I ran a memory test, sfc /scannow/ chkdsk and nothing was wrong. I really don't think that it is either video application at all. The owner said it just began 11-14-12 a day after a Windows Defender Update, but I don't think it was that either. Any direction/suggestions would be VERY MUCH appreciated. I have attached a Speccy text summary, just in case that helps.


Edited by snglnluvnit, 25 November 2012 - 08:46 AM.

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#2 hamluis



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Posted 25 November 2012 - 12:10 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .


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