Locate the installation error code that your computer recorded when the installation problem occurred. To do this, follow these steps:
- Click Start, click All Programs, and then click Windows Update or Microsoft Update.
- Click Review your update history. A window opens that shows all the updates that are installed and those that did not install successfully on the computer.
- In the Status column, locate the update that did not install, and then click the red X.
A new window opens that displays the installation error code.
- Note the error number so that you can type or paste it into the search box in the next procedure.
Next, see whether the Windows Update Troubleshooter can determine which steps that you can take to try to resolve this problem. To use the Windows Update troubleshooter, follow these steps:In the window that contains the installation error code, click Find Solutions