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Trojan virus


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#1 peachess2165

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Posted 24 November 2012 - 09:07 AM

Hi,

I'm having some major problems with my computer. I have some type of viruses. I cannot download anything from the web and I cannot launch any executable files. When I opened up microsoft word, it came up a totally blank screen. I cannot even run rkill and mbam. I purchased malware and cannot get that to run either. I don't know anything about fixing, so I would greatly appreciate some simple instruction for repair.

Thanks,

Nancy

*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 24 November 2012 - 09:09 AM.


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#2 Sightless

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Posted 24 November 2012 - 12:53 PM

Hi, let's try and fix your issues opening .exe files.

Follow the instructions here (XP), here (Vista), or here (Windows 7) to backup your registry

Now download this file: exefix.reg
Save it to your desktop.
Double-click it and answer yes/ok to any prompts.
Now restart your computer.
Once it is restarted, try and open a .exe file.

Download TDSSkiller
  • Right Click it Run as Admin.
  • Click on Change parameters
  • Select TDLFS file system
  • Click the Scan button
  • Post the LOG In your next reply

    Do not change the default options on scan results

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
For a complete visual tutorial of MBAM, see http://thespykiller.co.uk/index.php/topic,5946.0.html

Please include the following in your reply:
MBAM log
TDSSKiller Log

Hi, let's try and fix your issues opening .exe files.

Follow the instructions here (XP), here (Vista), or here (Windows 7) to backup your registry

Now download this file: exefix.reg
Save it to your desktop.
Double-click it and answer yes/ok to any prompts.
Now restart your computer.
Once it is restarted, try and open a .exe file.

Download TDSSkiller
  • Right Click it Run as Admin.
  • Click on Change parameters
  • Select TDLFS file system
  • Click the Scan button
  • Post the LOG In your next reply

    Do not change the default options on scan results

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
For a complete visual tutorial of MBAM, see http://thespykiller.co.uk/index.php/topic,5946.0.html

Please include the following in your reply:
MBAM log
TDSSKiller Log

#3 peachess2165

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Posted 24 November 2012 - 05:29 PM

Hi,

I have saved registry keys to desktop. I have downloaded exefix.reg and opened file but was asked nothing. It contains

indows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\OpenWithList]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\OpenWithProgids]
"exefile"=hex(0):

I then restarted my computer. Now Microsoft office, file maker pro and adobs photoshop open, but Word 2007 is still corrupt and no menus are showing.

I then tried to download the next file ddl and could not. When download menu opened it said cancelled under the file. I double clicked it any way and it looked like it was downloading but was nowhere to be found.

I have an older version of nmalwarebytes but when i try to run it comes up with an error 400

What should I do next since the files arenot downloading.

Thanks,

Nancy

#4 Sightless

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Posted 24 November 2012 - 07:19 PM

When you opened the file, did it open in Notepad? It should have asked if you wanted to merge the registry entries.

Try this:

Open up notepad and copy and paste the contents of the code box into it.

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\OpenWithList]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.exe\OpenWithProgids]
"exefile"=hex(0):

Make sure Save as type is set to "all files" and that encoding is set to "unicode". Save it as "regfix.reg"

Double click on it and answer yes/ok to any prompts and then restart the computer.
If it opens in notepad, or not at all, right click it, select "Open with" and choose "registry editor"

#5 peachess2165

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Posted 25 November 2012 - 09:22 AM

Hi,

I've done the above and it worked. I then tried to download the TDSSkiller file, but cannot do so. How can I fix the downloading -- nothing will download.

Thanks,

Nancy

#6 Sightless

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Posted 25 November 2012 - 12:53 PM

Hi, can you still use the internet but just not download?
For now, use another computer to download the programs and transfer them to the infected computer with a flash drive or CD.

#7 peachess2165

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Posted 25 November 2012 - 01:04 PM

Hi,

Yes I can use internet but no downloads. I'll try my work computer tomorrow and will let you know.

Thanks,

Nancy

#8 peachess2165

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Posted 27 November 2012 - 09:20 PM

Hi I was able to launch file from a thumb drive and then was able to run my malware cd. I had 16 viruses and was able to clear them. What I still can't do is download files from the web. anyone have ideas on how to fix this?

Thanks.

Nancy

#9 Sightless

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Posted 27 November 2012 - 10:58 PM

Hi, can you post the log from whatever program you ran?

#10 peachess2165

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Posted 28 November 2012 - 09:13 PM

Hi,

Where do I find this log? I used Malwarebytes (I bought it in cd form).

Thanks,

Nancy

#11 Sightless

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Posted 28 November 2012 - 09:18 PM

Open up Malwarebytes and click the "Log" tab.

#12 peachess2165

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Posted 28 November 2012 - 09:21 PM

Hi,

Is this what you want

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/16/2010 4:13:03 PM
mbam-log-2010-07-16 (16-13-03).txt

Scan type: Full scan (C:\|)
Objects scanned: 239640
Time elapsed: 25 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wimbmnjy (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\jpohodegexi (Trojan.Agent.U) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\osabi (Trojan.Agent.U) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\2283880f-ef87-4aac-8ebd-c9bcc8494af5_44 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Nancy\AppData\Local\kbdwcifhv\fykiujptssd.exe (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\KBESefi.dll (Trojan.Agent.U) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\uwavehad.dll (Trojan.Agent.U) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\Temp\0.2765330880587493.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\Temp\0.735509648025042.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Roaming\2283880F-EF87-4aac-8EBD-C9BCC8494AF5_44.avi (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#13 Sightless

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Posted 28 November 2012 - 09:35 PM

Hi, that is from 2010, look for the one dated most recently (should be at the bottom of the list)

#14 peachess2165

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Posted 28 November 2012 - 09:37 PM

Sorry about that. Here is the right one;

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.26.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Nancy :: NANCY-PC [administrator]

11/26/2012 8:33:33 PM
mbam-log-2012-11-26 (20-33-33).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 378870
Time elapsed: 42 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\VooMuu (Adware.HotBar.VM) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 4
C:\Program Files (x86)\VooMuu (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\Program Files (x86)\VooMuu\bin (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\Program Files (x86)\VooMuu\bin\1.0.29.0 (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\ProgramData\VooMuuSA (Adware.HotBar.VM) -> Quarantined and deleted successfully.

Files Detected: 11
C:\ProgramData\Microsoft\Windows\DRM\6600.tmp (Rootkit.ZeroAccess) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\DRM\6621.tmp (Rootkit.ZeroAccess) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\zsmykv.exe (Trojan.Lameshield) -> Quarantined and deleted successfully.
C:\Users\Nancy\AppData\Local\Temp\6631.tmp (Rootkit.TDSS.EXPD1) -> Quarantined and deleted successfully.
C:\Users\Nancy\Downloads\XvidSetup(1).exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Users\Nancy\Downloads\XvidSetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Windows\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\VooMuu\bin\1.0.29.0\copyright.txt (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\ProgramData\VooMuuSA\VooMuuSA.dat (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\ProgramData\VooMuuSA\VooMuuSAau.dat (Adware.HotBar.VM) -> Quarantined and deleted successfully.
C:\ProgramData\VooMuuSA\VooMuuSA_kyf.dat (Adware.HotBar.VM) -> Quarantined and deleted successfully.

(end)


Thanks.

Nancy

#15 Sightless

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Posted 28 November 2012 - 09:38 PM

Hi, ZeroAccess needs expert help to remove. You should follow this preparation guide starting at step Posted Image




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