Posted 23 November 2012 - 09:53 PM
Hello, I am having a few issues with my computer, which I recently restored using Acer eRecovery Management as I had a Remote Administration Trojan which I couldn't remove. After the restore I have run multiple virus scans with both MalwareBytes and BitDefender, which have all showed up clean. For the first few days after the restore the computer was running fine until it went into sleep mode. Whenever the computer slept for 15 minutes to an hour it would crash and I would have to force restart. I managed to temporarily fix this by disabling sleep mode. Since then it has been running fine until a few days ago where it randomly crashed (the mouse would still move on screen but nothing else worked), since then it has done this multiple times. I have also noticed a great decrease in performance. The R.A.T that I previously had on my computer may have spread through my external hard drive which contained a backup of all my files, which I used to put my files back on my computer. I am running Windows Home Premium 64bit (genuine). Would these symptoms be caused by malware or is could they be caused by another thing?