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Not a good time for an infected computer - please help!

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#1 tbacon80


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Posted 23 November 2012 - 12:02 PM

My laptop has been running really slow lately and freezing up to the point I have to restart, and the process repeats. This morning, I got a message saying that I may be a victim of software counterfeiting. I tried running the sfc /scannow, but it freezes at 34% and it tells me Windows Resource Protection could not perform the requested operation.

I lost my mother Monday morning, and have hundreds of photos of her on my laptop that I am terrified of losing before I get the chance to back them up. Can anyone help me?

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#2 boopme


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Posted 23 November 2012 - 12:14 PM

Hello,soory for your loss.. To be totally safe and not autmatically remove any infected file that may be of value lets get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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