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Win7 suddenly not genuine? -> unable WindowsUpdate


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#1 bad old user

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Posted 23 November 2012 - 08:55 AM

Two months ago, I got a sudden notification that my Windows wasn't genuine. I had been required to run that check before and it was always fine, a waste of time, but no problem. This time, it ran itself while I was away from the computer and the bad news was waiting on the screen. After that, the Windows Update has not worked.

My Computer properties doesn't allow re-entry of the CoA code (which I have), but says that windows is OEM. My factory warranty has expired a long time ago.

Windows Update shows a red shield with an X and says that the Windows update service is not running. I did the first group of things that were proposed for SimpleSimon above. Stopped bit service, crypto service and wuaug(?) service, renamed the update log in c:\windows, and rebooted. Same thing exactly. Pardon me if I didn't remember the spellings. I followed the instructions to the letter at the time, however.

I have purchased a ton of software and do not want to reinstall everything, even if I were somehow able to find it all... I'm not a software pirate.


Here is the log from my Microsoft Genuine Diagnostic:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5BE47FBC-0846-477E-ACF6-67F36D63F8B2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Unknown
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5BE47FBC-0846-477E-ACF6-67F36D63F8B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2361733032-3773457901-4246497983</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>NV79 </Model></SYSTEM><BIOS><Manufacturer>Gateway </Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20091223000000.000000+000</Date></BIOS><HWID>F2193D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B1F263EBBCEDD86</Val><Hash>t4/UI1zCw51rTFgRO5rBWAZ5Iic=</Hash><Pid>89403-707-1221393-63002</Pid><PidType>14</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3202009
Installation ID: 001242248912382332430190527520288053059406798811881683
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/23/2012 8:06:08 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAABAAAABgABAAEAln1aoeARuoPg5nj/hLlKPUrbcoq+QblS661cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDRT ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm


Thanks in advance for any help you can give. BTW, I have a mountable image backup from late June which has system files. Even since June, I have installed a lot of software, however and wouldn't like to start over, even that recently.

Thanks again,
bad old user

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#2 dc3

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Posted 23 November 2012 - 08:58 AM

Have you called Microsoft to see if they can help you resolve this issue?

Edited by dc3, 23 November 2012 - 08:59 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 bad old user

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Posted 23 November 2012 - 09:10 AM

Yes! They referred me to Gateway, which wants money for a service membership. I have already spent $100 this year on "service" that advised me to reinstall Windows and all my software, so I'm a little reluctant to throw good money after bad. ==bou

#4 buddy215

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Posted 23 November 2012 - 10:24 AM

Found this on the web. Be sure to read the posts there.
Windows 7 is not genuine. - Microsoft Community

Copied from link above:
you will have to change your product key to the one on your COA.
click start, type slui 3, press enter
Additional information:

Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:



OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)



COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)



“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 bad old user

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Posted 23 November 2012 - 10:54 AM

Thanks, Buddy. I hadn't seen this before, but unfortunately the slic 3 (enter) went nowhere. Nothing happened. Subsequent reboot still showed Windows is activated still with the OEM thing.

Thanks for trying, though! ==bou

#6 buddy215

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Posted 23 November 2012 - 11:11 AM

SOLVED: Windows Canít Be Activated Right Now 0x8007232b Ė Windows 8 - Up & Running Technologies Calgary
  • click START (gets you to the tiles)
  • type RUN
  • type slui 3 and press ENTER
  • yes, SLUI: which stands for SOFTWARE LICENSING USER INTERFACE
  • SLUI 1 brings up the activation status window
  • SLUI 2 brings up the activation window
  • SLUI 3 brings up the CHANGE PRODUCT KEY window
  • SLUI 4 brings up the CALL MICROSOFT & MANUALLY ACTIVATE window
[*]Type in your product key[/list]More info here: Activation fails when you try to activate Windows over the Internet


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 bad old user

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Posted 23 November 2012 - 11:12 AM

Buddy, your source was just a little off, but your quote was exact. In addition to going to start, you also need to run the command prompt, then type slui 3 <enter>

After that, you should be very careful not to read numeral 8 as the capital letter B on the sticker. :-( When those errors were fixed, I was able to activate with the sticker product key! Thanks again. Now for the Windows update...

#8 buddy215

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Posted 23 November 2012 - 11:17 AM

Good....glad you got your problem solved.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 noknojon

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Posted 23 November 2012 - 03:35 PM

BTW, I have a mountable image backup from late June which has system files. Even since June, I have installed a lot of software, however and wouldn't like to start over, even that recently.

Hi -
Just to add a quick extra - I have now turned to making Monthly backups, as I have no External device to store current files.
Since I alter many items in a month, at least I will only lose a minor amount of data, and I keep all paper documents filed always.

Think about an external drive that you can drag and drop files into at the end of each week (or similar) - It is a pain, but you lose very little data in cases like these.
Externals are very cheap now, and most people use them for important business updates to prevent losses -


Regards -

#10 bad old user

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Posted 23 November 2012 - 07:53 PM

2008 was my year for disk crashes, and I came to know Acronis True Image Home, somewhere during the course of five disk-loss events. I have two external drives, but have fallen out of the habit of using them. I upgraded from a 320 to a 750GB drive on my laptop, and the 750 has never really seemed right enough to take a backup, yet. Was just starting to feel ok when the Genuine Windows issue and the Windows Update issues came up. My image backup is from the upgrade time. Ordinarily I was doing an image backup 2x week, using an incremental backup.

Have been tempted to screw in the old drive and forget the 750, after installing the stuff I've installed in the meantime.

I am a programmer, not an administrator. All the OS trouble makes me very afraid... ===bou




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