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System restore not helping


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#1 wolfpackfans

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Posted 22 November 2012 - 11:57 PM

Split from: http://www.bleepingcomputer.com/forums/topic475994.html ~Budapest

I am working on a friend's PC that has a similar issue with Win7 not booting up and presenting the options to boot normally or run the system recovery options. When I attempt to boot normally, it loops back to those same two options. If I choose system restore, I can see about 9 different restore points, but they all fail with the message that the "System Restore did not complete successfully... An unspecified error occurred during System Restore. (0x800700b7).

When I try to boot into SafeMode, I get the same loop as above!

So, I followed your directions for pressing F8 to chose the option you recommended where it will not reboot upon error and got the following:
Stop code: 0x0000007B 0xFFFFFFFFC000000D 0x0000000000000000
Problem Event: StartupRepairOffline
Problem Segment01: 6.1.7600.16385
Problem Segment02: 6.1.7600.16385
Problem Segment03: unknown
Problem Segment04: 21200523
Problem Segment05: 16
Problem Segment06: Corrupt File
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

In addition, I took a Win7 upgrade CD and booted from it so that I could get a DOS prompt, and I ran the startup repair which said there were no problems. Then I ran sfc /scannow from a dos prompt which failed because it said another restore was already pending. So, I ran the sfc /scannnow offline as follows:
SFC /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR=D:\Windows - because windows is on the D drive, and it reported back after a long while that there were no problems. I also ran a chkdsk and got no problems.

Hum... any clues how to get the dang thing to start normally?

Edited by Budapest, 23 November 2012 - 12:20 AM.


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#2 AustrAlien

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Posted 23 November 2012 - 12:09 AM

So, I followed your directions for pressing F8 to chose the option you recommended where it will not reboot upon error and got the following:
Stop code: 0x0000007B 0xFFFFFFFFC000000D 0x0000000000000000

STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE

Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)


I may be able to help out, and will take a look. I will request a Mod move your post etc to a topic of your own, and you should get a PM informing you of the change.

Let's have a look at the MBR (Master Boot Record) and see where we go from there.

:step1: On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:
Boot the problematic computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
PartedMagic Desktop version 2012-08-09


:step2: At the PartedMagic Desktop, open a terminal window:
  • Locate the black screen/monitor icon (ROXTerm) along the bar at the bottom of the Desktop screen (third icon from the left-side edge).
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    fdisk -l

    Note: There is a space between "fdisk" and "-l".
    That is a lower case L as in Llama and not a ONE.

  • ... and press <ENTER>.
  • Drag your mouse over the output to select it all.
  • Right-click somewhere in the area selected > Copy
    (In the next step, you will paste this in a reply.)
Open Firefox (the Firefox icon is on the Desktop:
  • Hopefully you will have an internet connection already.
  • Go to www.bleepingcomputer.com/forums, sign in and find your topic.
  • Paste the output of fdisk -l in your reply.
Let me know if you have any problems.


:step3: At the PartedMagic Desktop, open a terminal window:
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Note: Leave a space between the following:
  • dd ... the executable application used to create the backup
  • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
  • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
  • bs=512 ... the number of bytes in the backup
  • count=1 ... says to backup just 1 sector
  • It is extremely important that the if and of statements are correctly entered.
[*]... and press the <ENTER> key.
A file named mbr.bin will be saved to the system in the "root" directory.
Note: This file is saved in memory only and will no longer exist when PartedMagic is shut down.
[/list]At the PartedMagic Desktop, double-click the File Manager icon (on Desktop):
  • A new window will open.
  • In the "root" directory you will see the file that you just created called mbr.bin.
  • Right-click on the mbr.bin file > New > Archive.
  • Under "Archive Format", choose the format .zip from the drop-down menu.
  • Click Save.
  • You should now see the zipped file, mbr.bin.zip in the root directory along with mbr.bin.
Please attach the mbr.bin.zip file to a reply to this topic.
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#3 wolfpackfans

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Posted 23 November 2012 - 12:41 AM

I am downloading the partedmagic iso file now. As soon as I burn the CD, I will let you know if I can boot from it.

#4 AustrAlien

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Posted 23 November 2012 - 12:43 AM

Good! :thumbup2:

I have found your new topic and am now watching it.
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#5 wolfpackfans

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Posted 23 November 2012 - 08:41 AM

Yes, I was able to boot from the PartedMagic CD that I created and here is the output of the fdisk -l:

Disk /dev/sda: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0xcc7bb08c

Device Boot Start End Blocks Id System
/dev/sda1 * 2048 206847 102400 7 HPFS/NTFS/exFAT
/dev/sda2 206848 1926438911 963116032 7 HPFS/NTFS/exFAT
/dev/sda3 1926438912 1953521663 13541376 7 HPFS/NTFS/exFAT

#6 wolfpackfans

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Posted 23 November 2012 - 08:50 AM

Attached is the mbr.bin.zip file

Attached Files



#7 AustrAlien

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Posted 23 November 2012 - 02:43 PM

The MBR looks fine: No problem there.

MBR Analyzer v1.1.0

File : C:\Documents and Settings\GEOFF\Desktop\wolfpackfans_BC\mbr.bin\mbr.bin

--------------------------------------------------------------

--OFFSET--  0-1-2-3-4-5-6-7-8-9-A-B-C-D-E-F-  0123456789ABCDEF

0x00000000  33C08ED0BC007CFB8EC08ED88BF4BF00  3.м.|....
0x00000010  06B90002FCF3A4EA6006000000000000  ...`.......
0x00000020  5265636F766572794D6772200020D372  RecoveryMgr . r
0x00000030  00000000000000000000000000000000  ................
0x00000040  00000000000000000000000000000D0A  ................
0x00000050  0000000057000000FFFFFFFFFFFFFFFF  ....W...........
0x00000060  864CBDBE3006ACB40E33DBCD100AC075  .L0..3..u
0x00000070  F5E30BFE0613065353E87000EB39B411  ....SSp.9.
0x00000080  CD16742DB410CD1680FC8575F13C0075  .t-....u<.u
0x00000090  EDEB248B166C04FA66A11C06BF5406B1  $..l.f..T.
0x000000A0  03F266AFFB3D00006C042BC283F82476  .f=..l.+.$v
0x000000B0  E6B00184C0751CBBC67D668B37668B3E  ..u.}f.7f.>
0x000000C0  2C06663BF7740780C31073EEEB05BB28  ,.f;t...s.(
0x000000D0  06EB10BBC27D807FFC00780780C31073  ..}...x...s
0x000000E0  F5EBFE66FF7704E80200FFE4C8100000  f.w.......
0x000000F0  B408B280CD138AC1243FFEC68AD8F6E6  ....$?.
0x00000100  C0E90686CD4191F7E13956068B56068B  ..A.9V..V..
0x00000110  4604731CF7F19192F6F386CDC0E10602  F.s......
0x00000120  CC418AF0B80102BB007C86261306EB14  A....|.&...
0x00000130  83C4100E0E52500E68007C6A016A108B  ....RP.h.|j.j..
0x00000140  F4B80042B280CD13C9C204001E50530E  .B.....PS.
0x00000150  1FBB1B06A01704240F884704E4603CE0  ......$..G.`<
0x00000160  741A3C1D74103C2A740C3C3674083C38  t.<.t.<*t.<6t.<8
0x00000170  740484C0790666832700EB06FE07021F  t..y.f.'.....
0x00000180  88075B581FEA00000000000000000000  ..[X...........
0x00000190  00000000000000000000000000000000  ................
0x000001A0  00000000000000000000000000000000  ................
0x000001B0  00000000000000008CB07BCC00008020  .........{... 
0x000001C0  210007DF130C000800000020030000DF  !......... ...
0x000001D0  140C07FEFFFF0028030000F8CF7200FE  ......(...r.
0x000001E0  FFFF07FEFFFF0020D37200409D010000  ...... r.@....
0x000001F0  000000000000000000000000000055AA  ..............U

---------------------------[ MBR ]----------------------------

MBR_CODE        : HP Recovery Manager
MD5             : A30E3D9014EDB246D341FA82CF8E4658
SHA1            : C272FBFD10F7A0745B557E4EE4FF70461A545DE6
PARTITIONS      : 3
DISK_SIGNATURE  : 8CB07BCC
SIGNATURE_ID    : AA55h

-----------------------[ PARTITION 1 ]------------------------

BOOTABLE        : YES
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 100 Mo
STARTING_SECTOR : 2048
ENDING_SECTOR   : 206848
TOTAL_SECTORS   : 204800

-----------------------[ PARTITION 2 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 918 Go
STARTING_SECTOR : 206848
ENDING_SECTOR   : 1926438912
TOTAL_SECTORS   : 1926232064

-----------------------[ PARTITION 3 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 12.91 Go
STARTING_SECTOR : 1926438912
ENDING_SECTOR   : 1953521664
TOTAL_SECTORS   : 27082752

AustrAlien
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#8 AustrAlien

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Posted 23 November 2012 - 02:57 PM

If you wish to recover any important personal files from the system, then do the following ...
At the PartedMagic Desktop:
  • Double-click the File Manager icon on the Desktop.
  • In the window that opens, you will see listed the partitions of the hard drive (sda1, sda2 etc).
  • Locate the partition from which you wish to copy files.
  • Copy your files to another device (internal or external hard drive).
    Let me know of any problem you encounter and the detail of any error messages that you see.
[/list]
Let's check the condition of the hard drive.
At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Edited by AustrAlien, 23 November 2012 - 03:03 PM.

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#9 wolfpackfans

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Posted 23 November 2012 - 03:27 PM

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)

Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org



=== START OF INFORMATION SECTION ===

Model Family:     Hitachi Deskstar 7K1000.C

Device Model:     Hitachi HDS721010CLA332

Serial Number:    JP6940HZ16YGUF

LU WWN Device Id: 5 000cca 375d14063

Firmware Version: JP4OA3GH

User Capacity:    1,000,204,886,016 bytes [1.00 TB]

Sector Size:      512 bytes logical/physical

Rotation Rate:    7200 rpm

Device is:        In smartctl database [for details use: -P show]

ATA Version is:   ATA8-ACS T13/1699-D revision 4

SATA Version is:  SATA 2.6, 3.0 Gb/s

Local Time is:    Fri Nov 23 20:24:36 2012 UTC

SMART support is: Available - device has SMART capability.

SMART support is: Enabled



=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED



General SMART Values:

Offline data collection status:  (0x84)	Offline data collection activity

					was suspended by an interrupting command from host.

					Auto Offline Data Collection: Enabled.

Self-test execution status:      (   0)	The previous self-test routine completed

					without error or no self-test has ever 

					been run.

Total time to complete Offline 

data collection: 		( 9812) seconds.

Offline data collection

capabilities: 			 (0x5b) SMART execute Offline immediate.

					Auto Offline data collection on/off support.

					Suspend Offline collection upon new

					command.

					Offline surface scan supported.

					Self-test supported.

					No Conveyance Self-test supported.

					Selective Self-test supported.

SMART capabilities:            (0x0003)	Saves SMART data before entering

					power-saving mode.

					Supports SMART auto save timer.

Error logging capability:        (0x01)	Error logging supported.

					General Purpose Logging supported.

Short self-test routine 

recommended polling time: 	 (   2) minutes.

Extended self-test routine

recommended polling time: 	 ( 164) minutes.

SCT capabilities: 	       (0x003d)	SCT Status supported.

					SCT Error Recovery Control supported.

					SCT Feature Control supported.

					SCT Data Table supported.



SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate     0x002f   100   095   016    Pre-fail  Always       -       0

  2 Throughput_Performance  0x0027   136   100   054    Pre-fail  Always       -       95

  3 Spin_Up_Time            0x0023   226   100   024    Pre-fail  Always       -       175 (Average 160)

  4 Start_Stop_Count        0x0022   100   100   000    Old_age   Always       -       2611

  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0

  7 Seek_Error_Rate         0x002f   100   100   067    Pre-fail  Always       -       0

  8 Seek_Time_Performance   0x0025   138   100   020    Pre-fail  Offline      -       31

  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       4653

 10 Spin_Retry_Count        0x0033   100   100   060    Pre-fail  Always       -       0

 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       2605

183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0

184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0

185 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       65535

187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0

188 Command_Timeout         0x0032   100   095   000    Old_age   Always       -       3052

189 High_Fly_Writes         0x0032   100   100   000    Old_age   Always       -       0

190 Airflow_Temperature_Cel 0x0022   070   061   000    Old_age   Always       -       30 (Min/Max 28/32)

192 Power-Off_Retract_Count 0x0032   098   098   000    Old_age   Always       -       2612

193 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       2612

194 Temperature_Celsius     0x0002   200   153   000    Old_age   Always       -       30 (Min/Max 15/39)

196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0

197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0

198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0

199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0



SMART Error Log Version: 0

No Errors Logged



SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline    Interrupted (host reset)      90%         2         -



SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.


#10 AustrAlien

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Posted 23 November 2012 - 03:38 PM

Those values look excellent: Very good!

However, the hard drive has not ever run a Self-Test, so do that now:
  • SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Extended offline    Interrupted (host reset)      90%         2
  • Go to the Perform Tests tab of GSmartControl.
  • Run ("Execute") the Short and then the Long Self-Tests.
  • Let us know the result, and post another GSmartControl report.

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#11 AustrAlien

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Posted 23 November 2012 - 03:48 PM

Do you know anything of the history of this problem, such as what was happening immediately before this current problem occurred?
  • Was there any sign of a problem of some sort before the machine was rendered unbootable?
  • Was there any sign of a possible malware infection on the system, for instance?
Any extra information you might be able to provide may help to point us in the direction that we need to be looking.
Edit: Correct typing error

Edited by AustrAlien, 23 November 2012 - 07:28 PM.

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#12 wolfpackfans

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Posted 23 November 2012 - 07:22 PM

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)

Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org



=== START OF INFORMATION SECTION ===

Model Family:     Hitachi Deskstar 7K1000.C

Device Model:     Hitachi HDS721010CLA332

Serial Number:    JP6940HZ16YGUF

LU WWN Device Id: 5 000cca 375d14063

Firmware Version: JP4OA3GH

User Capacity:    1,000,204,886,016 bytes [1.00 TB]

Sector Size:      512 bytes logical/physical

Rotation Rate:    7200 rpm

Device is:        In smartctl database [for details use: -P show]

ATA Version is:   ATA8-ACS T13/1699-D revision 4

SATA Version is:  SATA 2.6, 3.0 Gb/s

Local Time is:    Sat Nov 24 00:21:29 2012 UTC

SMART support is: Available - device has SMART capability.

SMART support is: Enabled



=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED



General SMART Values:

Offline data collection status:  (0x85)	Offline data collection activity

					was aborted by an interrupting command from host.

					Auto Offline Data Collection: Enabled.

Self-test execution status:      (   0)	The previous self-test routine completed

					without error or no self-test has ever 

					been run.

Total time to complete Offline 

data collection: 		( 9812) seconds.

Offline data collection

capabilities: 			 (0x5b) SMART execute Offline immediate.

					Auto Offline data collection on/off support.

					Suspend Offline collection upon new

					command.

					Offline surface scan supported.

					Self-test supported.

					No Conveyance Self-test supported.

					Selective Self-test supported.

SMART capabilities:            (0x0003)	Saves SMART data before entering

					power-saving mode.

					Supports SMART auto save timer.

Error logging capability:        (0x01)	Error logging supported.

					General Purpose Logging supported.

Short self-test routine 

recommended polling time: 	 (   2) minutes.

Extended self-test routine

recommended polling time: 	 ( 164) minutes.

SCT capabilities: 	       (0x003d)	SCT Status supported.

					SCT Error Recovery Control supported.

					SCT Feature Control supported.

					SCT Data Table supported.



SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate     0x002f   100   095   016    Pre-fail  Always       -       0

  2 Throughput_Performance  0x0027   136   100   054    Pre-fail  Always       -       95

  3 Spin_Up_Time            0x0023   226   100   024    Pre-fail  Always       -       175 (Average 160)

  4 Start_Stop_Count        0x0022   100   100   000    Old_age   Always       -       2611

  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0

  7 Seek_Error_Rate         0x002f   100   100   067    Pre-fail  Always       -       0

  8 Seek_Time_Performance   0x0025   138   100   020    Pre-fail  Offline      -       31

  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       4657

 10 Spin_Retry_Count        0x0033   100   100   060    Pre-fail  Always       -       0

 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       2605

183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0

184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0

185 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       65535

187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0

188 Command_Timeout         0x0032   100   095   000    Old_age   Always       -       3052

189 High_Fly_Writes         0x0032   100   100   000    Old_age   Always       -       0

190 Airflow_Temperature_Cel 0x0022   070   061   000    Old_age   Always       -       30 (Min/Max 28/32)

192 Power-Off_Retract_Count 0x0032   098   098   000    Old_age   Always       -       2612

193 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       2612

194 Temperature_Celsius     0x0002   200   153   000    Old_age   Always       -       30 (Min/Max 15/39)

196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0

197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0

198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0

199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0



SMART Error Log Version: 0

No Errors Logged



SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Short offline       Completed without error       00%      4657         -

# 2  Extended offline    Interrupted (host reset)      90%         2         -



SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.


#13 wolfpackfans

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Posted 23 November 2012 - 07:24 PM

The one thing she told me last night when she dropped the PC off to me was that she got one of those fake anti-virus pop-ups but said she didn't click on it because she googled it and realized it was fake. I'm not sure if she frequently runs any kind of malware scan, but I did see some AVG impacted files in some of her recent restore point files showing that AVG was impacted.

Starting the longer test now...

#14 wolfpackfans

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Posted 23 November 2012 - 07:31 PM

And as usual, people NEVER remember anything happening. I asked all those Qs as well, and I tried everything to get the thing to boot including restoring to every restore point she had, trying to get it in safe mode, booting from a win7 CD and getting a command prompt and doing chkdsk and sfc /scannow. Strangely, everything was coming up clean, so I was like, what the heck is messed up? So, that's why I contacted you guys, the guys I turn to when I can't resolve it myself. I have not pulled the harddrive out and attached to my PC to run a scan on it. I have one of those USB to SATA/IDE external adapters. I could see all the files on the harddrive, but windows 7 sure does not want to boot. When it tries to boot, I can see 2 flashes of what appears to be 1-2 white windows with a blue border that appears to be an executable trying to run. It's not a DOS cmd window, it has a white background. It only flickers quickly, so I can't tell what it is.

#15 AustrAlien

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Posted 23 November 2012 - 07:37 PM

I am confident the Long test on the hard drive will turn out well, so I think I'll act now on the info you provided. Malware is the most likely culprit at this time.

The one thing she told me last night when she dropped the PC off to me was that she got one of those fake anti-virus pop-ups ...

Please sit tight and be patient for now:
  • I will request that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.
  • A suitably experienced helper will respond when they are available.

AustrAlien
Google is my friend. Make Google your friend too.

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