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Stuck on Intel Matrix Storage option log posting


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13 replies to this topic

#1 kalaiss

kalaiss

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  • Local time:09:58 AM

Posted 22 November 2012 - 11:06 PM

Hey guys, first post so excuse me if I don't format correctly. I've been having trouble with my computer getting stuck at the intel matrix option so I followed this guide on how to remove it:

Posted 15 March 2012 - 10:25 AM


We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow.

Download GETxPUD.exe to the desktop of your clean computer
Run GETxPUD.exe
A new folder will appear on the desktop.
Open the GETxPUD folder and click on the get&burn.bat
The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
Click on Start and follow the prompts to burn the image to a CD.
Next download driver.sh by noahdfear to your USB drive
Also Download Query.exe by noahdfear to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.
Once this process is completed, download Dumpit by noahdfear to the USB drive.
Remove the USB & CD and insert them in the sick computer
Boot the Sick computer with the CD you just burned
The computer must be set to boot from the CD
In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.
Follow the prompts
A Welcome to xPUD screen will appear
Press File
Expand mnt
sda1,2...usually corresponds to your HDD
sdb1 is likely your USB
Click on the folder that represents your USB drive (sdb1 ?)
Confirm that you see driver.sh that you downloaded there
Press Tool at the top
Choose Open Terminal
Type bash driver.sh
Press Enter
After it has finished a report will be located on your USB drive named report.txt
Then type bash driver.sh -af
Press Enter
You will be prompted to input a filename.
Type the following:

Winlogon.exe

Press Enter
If successful, the script will search for this file.
After it has completed the search enter the next file to be searched
Type the following:

volsnap.sys

Press Enter
If successful, the script will search for this file.
After it has completed the search enter the next file to be searched
Type the following:

explorer.exe

Press Enter
After it has completed the search enter the next file to be searched
Type the following:

Userinit.exe

Press Enter
After the search is completed type Exit and press Enter.
After it has finished a report will be located in the USB drive as filefind.txt
While still in the Open Terminal, type bash query.sh
Press Enter
After it has finished a report will be located in the USB drive as RegReport.txt
Close Open Terminal.
Confirm that you see the file dumpit in your USB drive and double click on it.
After it has finished a report will be located in your USB drive named mbr.zip
Plug the USB back into the clean computer post the contents of the report.txt, filefind.txt and RegReport.txt in your next reply. The mbr.zip file must be attached to your reply.


Because the thread was closed, I couldn't post results so I thought i'd try a new thread!

Thank you in advance!

_______________________________

report

Fri Nov 23 14:37:37 UTC 2012
Driver report for /mnt/sda2/WINDOWS/system32/drivers

149a8f7adf9742554dc323e290551e3e aavmker4.sys
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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

9d13680a2f0a4d61870da624e8e2f305 ADIHdAud.sys
Analog Devices

9a11864873da202c996558b2106b0bbc adpu160m.sys
Microsoft Corporation

8bed39e3c35d6a489438b8141717a557 aec.sys
Microsoft Corporation

1e44bc1e83d8fd2305f8d452db109cf9 afd.sys
Microsoft Corporation

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Microsoft Corporation

03a7e0922acfe1b07d5db2eeb0773063 AGPCPQ.SYS
Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Acer Laboratories

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Microsoft Corporation

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Advanced Micro Devices

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Advanced System Products

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Advanced System Products

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Intel Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Mylex Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

573c7d0a32852b48f3058cfd8026f511 hdaudbus.sys
Windows Server DDK provider

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Intel Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Intel Corporation

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Intel Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Intel Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Malwarebytes Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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American Megatrends

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Diamond Multimedia Systems

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Dell

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Parallel Technologies

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Diamond Multimedia Systems

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Diamond Multimedia Systems

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Macrovision Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Microsoft Corporation

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Silicon Integrated Systems

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Microsoft Corporation

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489703624dac94ed943c2abda022a1cd sonydcam.sys
Microsoft Corporation

83c0f71f86d3bdaf915685f3d568b20e sparrow.sys
Adaptec

ab8b92451ecb048a4d1de7c3ffcb4a9f splitter.sys
Microsoft Corporation

76bb022c2fb6902fd5bdd4f78fc13a5d sr.sys
Microsoft Corporation

47ddfc2f003f7f9f0592c6874962a2e7 srv.sys
Microsoft Corporation

3e5d89099ded9e86e5639f411693218f stream.sys
Microsoft Corporation

3941d127aef12e93addf6fe6ee027e0f swenum.sys
Microsoft Corporation

8ce882bcc6cf8a62f2b2323d95cb3d01 swmidi.sys
Microsoft Corporation

1ff3217614018630d0a6758630fc698c symc810.sys
Symbios Logic

070e001d95cf725186ef8b20335f933c symc8xx.sys
LSI Logic

80ac1c4abbe2df3b738bf15517a51f2c sym_hi.sys
LSI Logic

bf4fab949a382a8e105f46ebb4937058 sym_u3.sys
LSI Logic

8b83f3ed0f1688b4958f77cd6d2bf290 sysaudio.sys
Microsoft Corporation

fd6093e3decd925f1cffc8a0dd539d72 tape.sys
Microsoft Corporation

4e53bbcc4be37d7a4bd6ef1098c89ff7 tcpip6.sys
Microsoft Corporation

9aefa14bd6b182d61e3119fa5f436d3d tcpip.sys
Microsoft Corporation

0539d5e53587f82d1b4fd74c5be205cf tdi.sys
Microsoft Corporation

6471a66807f5e104e4885f5b67349397 tdpipe.sys
Microsoft Corporation

c56b6d0402371cf3700eb322ef3aaf61 tdtcp.sys
Microsoft Corporation

88155247177638048422893737429d9e termdd.sys
Microsoft Corporation

699450901c5ccfd82357cbc531cedd23 tosdvd.sys
Microsoft Corporation

f2790f6af01321b172aa62f8e1e187d9 toside.sys
Microsoft Corporation

d74a8ec75305f1d3cfde7c7fc1bd62a9 tsbvcap.sys
Toshiba Corporation

8f861eda21c05857eb8197300a92501c tunmp.sys
Microsoft Corporation

5787b80c2e3c5e2f56c2a233d91fa2c9 udfs.sys
Microsoft Corporation

1b698a51cd528d8da4ffaed66dfc51b9 ultra.sys
Promise Technology
Promise Technology
Promise Technology
Promise Technology
Promise Technology

402ddc88356b1bac0ee3dd1580c76a31 update.sys
Microsoft Corporation

bee793d4a059caea55d6ac20e19b3a8f usb8023.sys
Microsoft Corporation

ce97845d2e3f0d274b8bac1ed07c6149 usbcamd2.sys
Microsoft Corporation

1c1a47b40c23358245aa8d0443b6935e usbcamd.sys
Microsoft Corporation

173f317ce0db8e21322e71b7e60a27e8 usbccgp.sys
Microsoft Corporation

596eb39b50d6ebd9b734dc4ae0544693 usbd.sys
Microsoft Corporation

65dcf09d0e37d4c6b11b5b0b76d470a7 usbehci.sys
Microsoft Corporation

1ab3cdde553b6e064d2e754efe20285c usbhub.sys
Microsoft Corporation

290913dc4f1125e5a82de52579a44c43 usbintel.sys
Microsoft Corporation

791912e524cc2cc6f50b5f2b52d1eb71 usbport.sys
Microsoft Corporation

a717c8721046828520c9edf31288fc00 usbprint.sys
Microsoft Corporation

a32426d9b14a089eaa1d922e0c5801a9 USBSTOR.SYS
Microsoft Corporation

26496f9dee2d787fc3e61ad54821ffe6 usbuhci.sys
Microsoft Corporation

55e01061c74a8cefff58dc36114a8d3f vdmindvd.sys
Ravisent Technologies

0d3a8fafceacd8b7625cd549757a7df1 vga.sys
Microsoft Corporation

754292ce5848b3738281b4f3607eaef4 VIAAGP.SYS
Microsoft Corporation

3b3efcda263b8ac14fdf9cbdd0791b2e viaide.sys
Microsoft Corporation

e28726b72c46821a28830e077d39a55b videoprt.sys
Microsoft Corporation

4c8fcb5cc53aab716d810740fe59d025 volsnap.sys
Microsoft Corporation

e20b95baedb550f32dd489265c1da1f6 wanarp.sys
Microsoft Corporation

6768acf64b18196494413695f0c3a00f wdmaud.sys
Microsoft Corporation

c42584fd66ce9e17403aebca199f7bdb wmiacpi.sys
Microsoft Corporation

2f31b7f954bed437f2c75026c65caf7b wmilib.sys
Microsoft Corporation

cf4def1bf66f06964dc0d91844239104 wpdusb.sys
Microsoft Corporation

6abe6e225adb5a751622a9cc3bc19ce8 ws2ifsl.sys
Microsoft Corporation

f15feafffbb3644ccc80c5da584e6311 WudfPf.sys
Microsoft Corporation

28b524262bce6de1f7ef9f510ba3985b WudfRd.sys
Microsoft Corporation

_____________________________________________________

filefind

Search results for Winlogon.exe

8846e87210ad131cf71e3e2e49f647b0 /mnt/sda2/Program Files/Malwarebytes' Anti-Malware/Chameleon/winlogon.exe
213.1K Sep 29 08:54

ed0ef0a136dec83df69f04118870003e /mnt/sda2/WINDOWS/system32/winlogon.exe
496.0K Apr 14 2008


Search results for volsnap.sys

4c8fcb5cc53aab716d810740fe59d025 /mnt/sda2/WINDOWS/system32/dllcache/volsnap.sys
51.1K Apr 14 2008

4c8fcb5cc53aab716d810740fe59d025 /mnt/sda2/WINDOWS/system32/drivers/volsnap.sys
51.1K Apr 14 2008


Search results for explorer.exe

12896823fb95bfb3dc9b46bcaedc9923 /mnt/sda2/WINDOWS/explorer.exe
1009.5K Apr 14 2008


Search results for Userinit.exe

a93aee1928a9d7ce3e16d24ec7380f89 /mnt/sda2/WINDOWS/system32/userinit.exe
25.5K Apr 14 2008

___________________________

regreport

___________________________

Attached Files

  • Attached File  mbr.zip   2.29KB   1 downloads


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#2 m0le

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Posted 26 November 2012 - 09:33 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 kalaiss

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Posted 26 November 2012 - 10:33 PM

been f5'ing all day

Im here and ready to continue, thanks alot for your reply

#4 m0le

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Posted 27 November 2012 - 06:45 PM

Okay, first before we start can you tell me if you have any access to the machine other than by booting it in Linux as you have done here?
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#5 kalaiss

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Posted 27 November 2012 - 09:18 PM

Its vurrently autobooting to the xPud client

#6 kalaiss

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Posted 27 November 2012 - 09:38 PM

Without the disk, its still stuck on the intel matrix screen, will boot to windows 7 cd (with repair options) but it doesnt read any installed OS'

#7 kalaiss

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Posted 27 November 2012 - 10:49 PM

Do you know if this isa lost cause or not? The client needs this machine up and running for a print-head maker, as it has certain programs/drivers on it for that setup in 16 hours, so if it is a lost cause - let me know and ill just build another PC, Cheers!

#8 m0le

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Posted 28 November 2012 - 07:48 PM

It's not a lost cause but it sounds like your client needs it now and this could take some time so I would suggest you rebuild.
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#9 kalaiss

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Posted 28 November 2012 - 08:26 PM

Ending up using a 2nd hand PC for that job, so if any help on this is possible it'd be appreciated :)

#10 m0le

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Posted 29 November 2012 - 08:44 PM

Okay, well we have few options but xPUD is autorunning so let's use that.

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download dumpit to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • Click on sdb1 (sdb1 represents the USB drive).
  • Double click on the dumpit file.
  • A black window will pop-up and it will dump and zip the MBR to your USB drive.
  • Press Enter to exit the black window.
  • Click on HOME tab and choose Power Off to turn off xPUD.
  • Remove the USB drive and insert it back on your working computer.
  • Locate the mbr.zip file in your USB drive and attach it when you reply.

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#11 kalaiss

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Posted 02 December 2012 - 06:24 PM

sorry for the delay

heres the mbr.zip

Attached Files

  • Attached File  mbr.zip   2.25KB   1 downloads


#12 m0le

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Posted 03 December 2012 - 07:29 PM

Please do the following:
  • Download tdl_fix.sh and save it to the xPUD flash drive.
  • Boot into xPUD then click the File tab.
  • Press File
  • Expand mnt
  • Click on the folder under mnt that represents your USB drive (sdb1 ?)
  • You should see the tdl_fix.sh file in the main window.
  • Select Tool from the Menu
  • Choose Open Terminal
  • Type bash tdl_fix.sh then press Enter.
  • Read the warning then type y and press Enter to continue.
  • Type sda then press Enter when prompted.
  • You will be shown a list of partitions to choose marking active.
  • Type 1 then press Enter.
  • If you are presented with a warning about no bootloader files, type n then press Enter to choose another. If this happens, type 2 to select partition 2 then press Enter.
  • When you receive no warning about bootloader files but are presented with another view of the partition structure and asked if it looks correct, type y then press Enter.
  • The script will complete and prompt you to reboot the computer.
  • Close the Terminal window and restart back into Windows.
  • Post the contents of the tdl_fix.txt file that was created on your flash drive and let me know how the computer is behaving.

**NOTE: - in the event there is a problem booting the computer normally after running the script, run the tdl_fix.sh script again using the following command.

bash tdl_fix.sh -restore

Make sure to leave a space to either side of tdl_fix.sh in the command.
This will prompt you to use the file tdl_mbr_sda.bin on drive sda.
Click OK, and then reboot the computer.
This is a backup of the original mbr and will restore it to it's current state.
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#13 m0le

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Posted 13 December 2012 - 09:03 PM

Are you still there?
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#14 m0le

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Posted 14 December 2012 - 09:05 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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