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Window 7 - IE9 - Bank of America - Shopsafe Doesn't Work

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#1 heavydude


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Posted 22 November 2012 - 12:30 PM

If you have a credit card with BofA you should be familiar with Shopsafe, a protective feature that gives you a temporary credit card number for a limited amount that can be used for online purchases to make sure that an online seller doesn't make unauthorized transactions.

To get to Shopsafe you log into your account on BofA's website and click on a little button that opens a window with several features that include Shopsafe. You click on Shopsafe and you get another window opening that allows you to get the temporary credit card number issued.

That's where the problem is. When I do that it instead sends me back to the log in screen where I end up in a loop.

Here's some history. I was given this computer in June by my son-in-law with a clean install of Windows 7 Professional 64 bit with IE9 64 bit edition.

From then on everything I did on the computer was from scratch.

Between June 19 and August 16 I successfully used Shopsafe 6 times. Worked fine just as it had always worked on my old computer.

After that I started having the loop effect. BofA's techs were unable to come up with an answer so their solution, use a different browser.

Well, Shopsafe works fine with Google Chrome on my computer but I prefer using IE9.

Shopsafe also works fine with my old Windows Vista - IE9 computer. But that's in another room, hooked up to my TV so not real convenient to go in there and generate credit card numbers.

Here's what I've done so far.

1 - Tried the 32 bit version of IE9. No luck.

2 - Tried compatibility view. No luck.

3 - Checked popup blocker and made sure BofAs urls were listed in the exceptions that allowed popups. No luck.

4 - Restarted the computer in Safe Mode With Networking. Shopsafe works fine. Restarted computer normally, problem came right back.

5 - Turned off popup blocker completely. No luck.

6 - Ran Internet Explorer (No add-ons). No luck.

7 - Tried a clean start with all start up services disabled. No luck.

8 - Turned off Real Time Protection in Microsoft Security Essentials. No luck.

9 - Finally bit the bullet and Reset IE. Still no change.

10 - Ran Malwarebytes - full scan. Negative.

So that's where I am now.

Suggestions would be greatly appreciated.

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#2 heavydude

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Posted 23 November 2012 - 07:00 PM


After all the hours I spent on this I accidently stumbled into a solution.

It works now.

#3 boopme


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Posted 23 November 2012 - 08:13 PM

Thanks for the update,
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