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Failed to connect to a windows service


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5 replies to this topic

#1 AbadiX

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Posted 22 November 2012 - 09:45 AM

Hello everyone,

My laptop has been acting really weird lately. It takes forever to boot up when I turn it on. And then it shows a notification message says: "Failed to connect to a windows service". BTW, My laptop runs Windows 7.

What is going on? Am I infected? How to solve this problem?

Thank you!

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#2 narenxp

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Posted 22 November 2012 - 10:14 AM

Press Windows+R key and type

regedit and click ok

Go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc

Right click on the key and EXPORT it to desktop.Right click on key and delete it from registry(not desktop)

Download

gpsvc

Launch it and click YES

Restart the PC and let me know if you still have pop ups.

#3 AbadiX

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Posted 22 November 2012 - 10:34 AM

I tried to delete the key gpsvc from registry, but it's giving me a message says: "Cannot delete gpsvc: Error while deleting key"

what should I do to delete it?

#4 narenxp

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Posted 22 November 2012 - 11:20 PM

Press Windows+R key and type

services.msc and click ok

What is the status of Group policy client service?

If it has been stopped already

Right click on this key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gpsvc

Select PERMISSIONS

Click on ADVANCED

Click on OWNER and select your user account name under CHANGE OWNER options and click APPLY

Now go to SECURITY tab and click on ADD and type

Everyone in Dialog box

click ok and select Everyone and give full control permissions to it

Try to delete the key now.

#5 AbadiX

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Posted 23 November 2012 - 05:55 AM

Done! But it still slowly boots up. How to solve that?

I appreciate your help narenxp.

#6 narenxp

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Posted 23 November 2012 - 06:27 AM

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here.If you get crashes in normal mode,run it in safemode with networking

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply




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