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Blinking cursor top left black screen CompuTrace issie?


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27 replies to this topic

#1 szchris384

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Posted 21 November 2012 - 03:10 PM

Turned on my notebook today and all I get is a blinking cursor top left on a black screen
I have a Dell Inspiron 1525 notebook.
Can only get into BIOS and diagnostics.
Shows Dell logo with F2, F12 top right, then immediately to blinking cursor top left.

Did some googling and found that it's probably a CompuTrace issue.
Seems the Dell Inspiron 1525 has had some issues with this:
http://forums.techguy.org/windows-vista/786296-vista-dell-inspiron-1525-black-2.html

Did the BIOS update (from A11 to A17) by creating a bootable USB and flashing the BIOS....no change.

I've taken the HD out and tried to access it via another computer, but the partition is not showing at all. Looks like the CompuTrace feature is working like it's supposed to (keeping my HD secure)...but it's my notebook and not stolen.
Only shows 1 partition, that looks like the recovery partition.

I just want my pictures and data back.
Do you think the CompuTrace removed/deleted the partition or is it just securely hidden some how?

Any help would be appreciated.

Thanks
Chris

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#2 AustrAlien

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Posted 21 November 2012 - 03:56 PM

Let's have a look at the MBR (Master Boot Record) and see where we go from there.

Step 1: On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:
Boot the problematic computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
PartedMagic Desktop version 2012-08-09


Step 2: At the PartedMagic Desktop, open a terminal window:
  • Locate the black screen/monitor icon (ROXTerm) along the bar at the bottom of the Desktop screen (third icon from the left-side edge).
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    fdisk -l

    Note: There is a space between "fdisk" and "-l".
    That is a lower case L as in Llama and not a ONE.

  • ... and press <ENTER>.
  • Drag your mouse over the output to select it all.
  • Right-click somewhere in the area selected > Copy
    (In the next step, you will paste this in a reply.)
Open Firefox (the Firefox icon is on the Desktop:
  • Hopefully you will have an internet connection already.
  • Go to www.bleepingcomputer.com/forums, sign in and find your topic.
  • Paste the output of fdisk -l in your reply.
Let me know if you have any problems.


Step 3: At the PartedMagic Desktop, open a terminal window:
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Note: Leave a space between the following:
  • dd ... the executable application used to create the backup
  • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
  • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
  • bs=512 ... the number of bytes in the backup
  • count=1 ... says to backup just 1 sector
  • It is extremely important that the if and of statements are correctly entered.
[*]... and press the <ENTER> key.
A file named mbr.bin will be saved to the system in the "root" directory.
Note: This file is saved in memory only and will no longer exist when PartedMagic is shut down.
[/list]At the PartedMagic Desktop, double-click the File Manager icon (on Desktop):
  • A new window will open.
  • In the "root" directory you will see the file that you just created called mbr.bin.
  • Right-click on the mbr.bin file > New > Archive.
  • Under "Archive Format", choose the format .zip from the drop-down menu.
  • Click Save.
  • You should now see the zipped file, mbr.bin.zip in the root directory along with mbr.bin.
Please attach the mbr.bin.zip file to a reply to this topic.

Edited by AustrAlien, 21 November 2012 - 03:58 PM.

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#3 szchris384

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Posted 21 November 2012 - 05:16 PM

thanks for the quick response!

Booted with PM on USB, no problems.
Here is the mbr.bin.zip file:
Attached File  mbr.bin.zip   609bytes   2 downloads


fdisk -l RESULTS:
-----------------
Disk /dev/sda: 250.1 GB, 250059350016 bytes
255 heads, 63 sectors/track, 30401 cylinders, total 488397168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x78000000

Device Boot Start End Blocks Id System
/dev/sda1 63 128519 64228+ de Dell Utility
/dev/sda2 129024 21100543 10485760 7 HPFS/NTFS/exFAT
/dev/sda3 * 21100544 483151863 231025660 7 HPFS/NTFS/exFAT
/dev/sda4 483151872 488394751 2621440 f W95 Ext'd (LBA)
/dev/sda5 483153920 488394751 2620416 dd Unknown

Disk /dev/sdb: 1007 MB, 1007681536 bytes
255 heads, 63 sectors/track, 122 cylinders, total 1968128 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x039af864

Device Boot Start End Blocks Id System
/dev/sdb1 * 63 1968127 984032+ b W95 FAT32
-------------

Thanks, Chris

#4 AustrAlien

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Posted 21 November 2012 - 05:39 PM

I was surprised to see a standard "MBR_CODE: Vista MBR Code" instead of a DELL MBR CODE. Have you re-written the MBR at some time (with a Windows Vista installation disk?) using the bootrec /fixmbr command?

At the PartedMagic Desktop:
  • Double-click the File Manager icon on the Desktop.
  • In the window that opens, navigate to the problematic hard drive and open it to view the contents.
  • Can you access the problematic hard drive and view the files on it?
  • If so, copy your important personal files to another device (internal or external hard drive).
[/list]Please let me know what partitions you are able to see listed, and when you try to access and view the contents, let me know what error messages you see &/or what folders & files are visible:
  • sda1 <<< Dell utility/diagnostics partition
  • sda2 <<< Recovery partition
  • sda3 <<< your Windows system partition where all your files will be
  • sda4 <<< extended partition (don't expect to be able to open/access/view this one)
  • sda5 ???
MBR Analyzer v1.1.0

File : C:\Documents and Settings\GEOFF\Desktop\szchris384_BC\mbr.bin\mbr.bin

--------------------------------------------------------------

--OFFSET--  0-1-2-3-4-5-6-7-8-9-A-B-C-D-E-F-  0123456789ABCDEF

0x00000000  33C08ED0BC007C8EC08ED8BE007CBF00  3À.м.|.À.ؾ.|¿.
0x00000010  06B90002FCF3A450681C06CBFBB90400  .¹..üó¤Ph..Ëû¹..
0x00000020  BDBE07807E00007C0B0F85100183C510  ½¾..~..|......Å.
0x00000030  E2F1CD1888560055C6461105C6461000  âñÍ..V.UÆF..ÆF..
0x00000040  B441BBAA55CD135D720F81FB55AA7509  ´A»ªUÍ.]r..ûUªu.
0x00000050  F7C101007403FE46106660807E100074  ÷Á..t.þF.f`.~..t
0x00000060  2666680000000066FF76086800006800  &fh....f.v.h..h.
0x00000070  7C680100681000B4428A56008BF4CD13  |h..h..´B.V..ôÍ.
0x00000080  9F83C4109EEB14B80102BB007C8A5600  ..Ä..ë.¸..».|.V.
0x00000090  8A76018A4E028A6E03CD136661731EFE  .v..N..n.Í.fas.þ
0x000000A0  4E110F850C00807E00800F848A00B280  N......~......².
0x000000B0  EB825532E48A5600CD135DEB9C813EFE  ë.U2ä.V.Í.]ë..>þ
0x000000C0  7D55AA756EFF7600E88A000F851500B0  }Uªun.v.è......°
0x000000D0  D1E664E87F00B0DFE660E87800B0FFE6  Ñædè..°ßæ`èx.°.æ
0x000000E0  64E87100B800BBCD1A6623C0753B6681  dèq.¸.»Í.f#Àu;f.
0x000000F0  FB54435041753281F90201722C666807  ûTCPAu2.ù..r,fh.
0x00000100  BB000066680002000066680800000066  »..fh....fh....f
0x00000110  53665366556668000000006668007C00  SfSfUfh....fh.|.
0x00000120  00666168000007CD1A5A32F6EA007C00  .fah...Í.Z2öê.|.
0x00000130  00CD18A0B707EB08A0B607EB03A0B507  .Í..·.ë..¶.ë..µ.
0x00000140  32E40500078BF0AC3C0074FCBB0700B4  2ä....ð¬<.tü»..´
0x00000150  0ECD10EBF22BC9E464EB002402E0F824  .Í.ëò+Éädë.$.àø$
0x00000160  02C3496E76616C696420706172746974  .ÃInvalid partit
0x00000170  696F6E207461626C65004572726F7220  ion table.Error 
0x00000180  6C6F6164696E67206F7065726174696E  loading operatin
0x00000190  672073797374656D004D697373696E67  g system.Missing
0x000001A0  206F7065726174696E67207379737465   operating syste
0x000001B0  6D00000000627A990000007800000001  m....bz....x....
0x000001C0  0100DEFE3F073F000000C9F501000008  ..Þþ?.?...Éõ....
0x000001D0  010807FEFFFF00F801000000400180FE  ...þ...ø....@..þ
0x000001E0  FFFF07FEFFFF00F84101F8578A1B00FE  ...þ...øA.øW...þ
0x000001F0  FFFF0FFEFFFF0050CC1C0000500055AA  ...þ...PÌ...P.Uª

---------------------------[ MBR ]----------------------------

MBR_CODE        : Vista MBR Code
MD5             : 4F66DB5CE524A71A501D7076D0671AA0
SHA1            : E18306D800B7787080EAE889545D20DC0E332EEE
PARTITIONS      : 4
DISK_SIGNATURE  : 78
SIGNATURE_ID    : AA55h

-----------------------[ PARTITION 1 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0xDE ( Dell Utility )
PARTITION_SIZE  : 62.50 Mo
STARTING_SECTOR : 63
ENDING_SECTOR   : 128520
TOTAL_SECTORS   : 128457

-----------------------[ PARTITION 2 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 10.00 Go
STARTING_SECTOR : 129024
ENDING_SECTOR   : 21100544
TOTAL_SECTORS   : 20971520

-----------------------[ PARTITION 3 ]------------------------

BOOTABLE        : YES
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 220 Go
STARTING_SECTOR : 21100544
ENDING_SECTOR   : 483151864
TOTAL_SECTORS   : 462051320

-----------------------[ PARTITION 4 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x0F ( Extended [LBA] )
PARTITION_SIZE  : 2.50 Go
STARTING_SECTOR : 483151872
ENDING_SECTOR   : 488394752
TOTAL_SECTORS   : 5242880

Edited by AustrAlien, 21 November 2012 - 05:42 PM.

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#5 szchris384

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Posted 21 November 2012 - 06:02 PM

Not that I'm aware of. My sister gave me the NB a year ago when she got a new one.

This is what I get when I try to access the partitions:

sda1
total 152
-rwxr-xr-x 1 root root 1050 Jan 27 2008 AUTOEXEC.UP
-r-xr-xr-x 1 root root 53569 Jun 21 2005 COMMAND.COM
-rwxr-xr-x 1 root root 137 Jan 27 2008 CONFIG.UP
-rwxr-xr-x 1 root root 85 Jan 27 2008 COPYUP.BAT
-r-xr-xr-x 1 root root 29690 Jul 25 2005 DELLBIO.BIN
-rwxr-xr-x 1 root root 320 Jan 27 2008 DELLDIAG.INI
-r-xr-xr-x 1 root root 33352 Jun 21 2005 DELLRMK.BIN
-rwxr-xr-x 1 root root 15299 Jan 27 2008 HIMEM.SYS
-rwxr-xr-x 1 root root 1050 Apr 2 2008 autoexec.bat
-rwxr-xr-x 1 root root 137 Apr 2 2008 config.sys
drwxr-xr-x 2 root root 4096 Apr 2 2008 diags
-rwxr-xr-x 1 root root 7 Apr 11 2008 oobedone.flg
-rwxr-xr-x 1 root root 0 Nov 21 22:53 sda1.txt


sda2
total 384
drwxrwxrwx 1 root root 0 Apr 12 2008 $RECYCLE.BIN
drwxrwxrwx 1 root root 0 Nov 2 2006 Program\ Files
drwxrwxrwx 1 root root 0 Nov 2 2006 ProgramData
drwxrwxrwx 1 root root 0 Jun 19 2010 System\ Volume\ Information
drwxrwxrwx 1 root root 4096 Apr 3 2008 Tools
drwxrwxrwx 1 root root 0 Nov 2 2006 Users
drwxrwxrwx 1 root root 8192 Apr 3 2008 Windows
-rwxrwxrwx 1 root root 377322 Oct 29 00:56 bootex.log
-rwxrwxrwx 1 root root 0 Nov 21 22:52 sda2.txt
drwxrwxrwx 1 root root 0 Apr 3 2008 dell
drwxrwxrwx 1 root root 0 Nov 17 2006 sources


sda3
Gave an error screen:
Run: Mount /dev/sda3
Status: Finished with error ( exit status 18 )
Failed to open $MFTMirr/$DATA: No such file or directory
Failed to load $MFTMirr: No such file or directory
Failed to mount '/dev/sda3': No such file or directory


sda4
Gave an error screen:
Run: Mount /dev/sda3
Status: Finished with error ( exit status 1 )
udevil: error 64: unable to determine device fstype - specify with -t


sda5
total 919380
-rwxr-xr-x 1 root root 114688 Sep 19 2007 CLLauncher.exe
drwxr-xr-x 3 root root 4096 Jun 19 2010 Dell
drwxr-xr-x 7 root root 4096 Apr 2 2008 Documents\ and\ Settings
-rwxr-xr-x 1 root root 57344 Jan 4 2007 MD2Fixer.exe
-rwxr-xr-x 1 root root 0 Aug 7 2006 MD3.txt
-rwxr-xr-x 1 root root 1060864 Nov 25 2006 MFC71.dll
-rwxr-xr-x 1 root root 47564 Aug 3 2004 NTDETECT.COM
drwxr-xr-x 11 root root 4096 Apr 2 2008 Program\ Files
drwxr-xr-x 2 root root 4096 Jun 19 2010 THUMBNAIL_FOLDER
-rwxr-xr-x 1 root root 282 Oct 9 2007 WERUNTIME.INI
drwxr-xr-x 27 root root 4096 Apr 2 2008 WINDOWS
drwxr-xr-x 3 root root 4096 Apr 2 2008 WelcomePictures
-rwxr-xr-x 1 root root 222 Apr 2 2008 boot.ini
-rwxr-xr-x 1 root root 399196 Dec 13 2005 bootmgr
-rwxr-xr-x 1 root root 804900864 Jun 19 2010 hiberfil.sys
-rwxr-xr-x 1 root root 348160 Nov 25 2006 msvcr71.dll
-rwxr-xr-x 1 root root 250048 Aug 19 2005 ntldr
-rwxr-xr-x 1 root root 134217728 Jun 19 2010 pagefile.sys
-rwxr-xr-x 1 root root 231 Jun 19 2010 partition_check.txt
-rwxr-xr-x 1 root root 0 Nov 21 22:54 sda5.txt
-rwxr-xr-x 1 root root 140 Oct 26 2007 version.ini

Thanks, Chris

#6 AustrAlien

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Posted 21 November 2012 - 06:12 PM

Thank you. That will hopefully help.

It could be awhile before I get back to you on this one. I'm don't have a clue right now as to what might be going on, but will look into the "CompuTrace issue" that you mentioned earlier and see where that might lead.

In the meantime, I would like to get a look at the condition of the hard drive.

At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Edited by AustrAlien, 21 November 2012 - 06:13 PM.

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#7 szchris384

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Posted 21 November 2012 - 06:19 PM

OK, here you go!

GSmartControl info:
smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus 5400.4
Device Model:     ST9250827AS
Serial Number:    5RG0QP8T
LU WWN Device Id: 5 000c50 00a04cbc5
Firmware Version: 3.ADA
User Capacity:    250,059,350,016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Wed Nov 21 23:15:12 2012 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  426) seconds.
Offline data collection
capabilities: 			 (0x53) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  94) minutes.
SCT capabilities: 	       (0x0035)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   253   006    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0003   100   099   085    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   001   001   020    Old_age   Always   FAILING_NOW 103605
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   082   060   030    Pre-fail  Always       -       13370113227
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       5766 (160 21 0)
 10 Spin_Retry_Count        0x0013   100   100   034    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   083   083   020    Old_age   Always       -       17642
187 Reported_Uncorrect      0x0032   096   096   000    Old_age   Always       -       4
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   065   045   045    Old_age   Always   In_the_past 35 (Min/Max 32/36)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       34
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       125
193 Load_Cycle_Count        0x0022   049   049   000    Old_age   Always       -       103902
194 Temperature_Celsius     0x001a   035   055   000    Old_age   Always       -       35 (0 17 0 0 0)
195 Hardware_ECC_Recovered  0x0012   078   056   000    Old_age   Always       -       21250086
196 Reallocated_Event_Count 0x0010   094   094   000    Old_age   Offline      -       5532 (813 0)
197 Current_Pending_Sector  0x003e   100   100   000    Old_age   Always       -       2
198 Offline_Uncorrectable   0x0000   100   100   000    Old_age   Offline      -       2
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       1
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0000   100   253   000    Old_age   Offline      -       0
240 Head_Flying_Hours       0x0000   000   000   000    Old_age   Offline      -       76854144794624
241 Total_LBAs_Written      0x0000   000   000   000    Old_age   Offline      -       14504799420
242 Total_LBAs_Read         0x0000   000   000   000    Old_age   Offline      -       19980

SMART Error Log Version: 1
ATA Error Count: 5
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 5 occurred at disk power-on lifetime: 5764 hours (240 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ac 03 5d 40  Error: UNC at LBA = 0x005d03ac = 6095788

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 ac 03 5d 40 00      01:09:28.211  READ DMA EXT
  b0 d6 10 9e 4f c2 40 00      01:09:28.211  SMART WRITE LOG
  b0 d5 10 9e 4f c2 40 00      01:09:28.211  SMART READ LOG
  b0 d5 01 00 4f c2 40 00      01:09:28.211  SMART READ LOG
  b0 d5 10 9f 4f c2 40 00      01:09:28.211  SMART READ LOG

Error 4 occurred at disk power-on lifetime: 5764 hours (240 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ab 03 5d 40  Error: UNC at LBA = 0x005d03ab = 6095787

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 ab 03 5d 40 00      01:09:28.211  READ DMA EXT
  25 00 01 aa 03 5d 40 00      01:09:28.211  READ DMA EXT
  25 00 01 a9 03 5d 40 00      01:09:28.211  READ DMA EXT
  25 00 01 a8 03 5d 40 00      01:09:28.211  READ DMA EXT
  25 00 01 a7 03 5d 40 00      01:09:28.211  READ DMA EXT

Error 3 occurred at disk power-on lifetime: 5764 hours (240 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ab 03 5d 40  Error: UNC at LBA = 0x005d03ab = 6095787

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 80 80 03 5d 40 00      01:09:25.718  READ DMA EXT
  25 00 80 00 03 5d 40 00      01:09:25.717  READ DMA EXT
  25 00 80 80 02 5d 40 00      01:09:25.716  READ DMA EXT
  25 00 80 00 02 5d 40 00      01:09:25.715  READ DMA EXT
  25 00 80 80 01 5d 40 00      01:09:25.714  READ DMA EXT

Error 2 occurred at disk power-on lifetime: 5764 hours (240 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ab 03 5d 40  Error: UNC at LBA = 0x005d03ab = 6095787

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 01 ab 03 5d 40 00      01:05:01.350  READ DMA EXT
  25 00 01 aa 03 5d 40 00      01:05:01.350  READ DMA EXT
  25 00 01 a9 03 5d 40 00      01:05:01.350  READ DMA EXT
  25 00 01 a8 03 5d 40 00      01:05:01.350  READ DMA EXT
  25 00 01 a7 03 5d 40 00      01:05:01.350  READ DMA EXT

Error 1 occurred at disk power-on lifetime: 5764 hours (240 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ab 03 5d 40  Error: UNC at LBA = 0x005d03ab = 6095787

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 80 80 03 5d 40 00      01:04:58.851  READ DMA EXT
  25 00 80 00 03 5d 40 00      01:04:58.850  READ DMA EXT
  25 00 80 80 02 5d 40 00      01:04:58.849  READ DMA EXT
  25 00 80 00 02 5d 40 00      01:04:58.848  READ DMA EXT
  25 00 80 80 01 5d 40 00      01:04:58.847  READ DMA EXT

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      5764         -
# 2  Short offline       Completed without error       00%      5763         -
# 3  Short offline       Completed without error       00%      4285         -
# 4  Short offline       Completed without error       00%         2         -
# 5  Short offline       Completed without error       00%         0         -
# 6  Short offline       Interrupted (host reset)      70%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#8 AustrAlien

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Posted 21 November 2012 - 06:24 PM

:hysterical: Talk about the luck of the Irish!!!

Ouch! That does not look good! I think we may have a hard drive problem here. :exclame:
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#9 AustrAlien

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Posted 21 November 2012 - 06:36 PM

I just want my pictures and data back.

If this is important to you, then our attention must now be focused here.

Do not attempt to do anything with the laptop, run diagnostics or whatever, so that you do not risk making things any worse than they already are. :exclame:

I suggest cloning the old "failing" hard drive to a new one. The old hard drive is 250 GB capacity, so I suggest you get yourself a new hard drive of 320 or 500 GB capacity to replace it.

Once the clone to a new hard drive is complete, we can then attempt recovery of your files &/or repair of the problem.

Let me know what you think, and ask any questions.
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#10 AustrAlien

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Posted 21 November 2012 - 06:45 PM

I have asked James Litten for his thoughts on the problem and the best way forward from here.
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#11 James Litten

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Posted 21 November 2012 - 08:51 PM

Hi Chris

There is a gap of 8 sectors between the OS partition and the LBA container partition. That might be a CompuTrace thing. The fact that the MFT can't be found on sda3 could mean that it has been deleted or just that the BPB is indicating the wrong location for it because there is a problem with that partitions boot sector.

I'll try to find Seagate's specs on this attribute and see what it could mean...
4 Start_Stop_Count        0x0032   001   001   020    Old_age   Always   FAILING_NOW 103605


I have some questions before I can make some suggestions as to how to proceed :)

Did anything happen shortly before the computer stopped working like some weird errors or were you fighting a possible virus/malware infection?

Why do you think CompuTrace may be involved?

  • Did your sister ever contact them and report it as stolen (at which point they would confirm her identity and get her permission to delete the data if the internet beacon hidden on the computer was ever detected by their servers)
  • Do you suspect it is an error of some sort that is causing the CompuTrace system to erroneously lock you out from the data on the main drive.


Do you see the CompuTrace option in your BIOS settings and if so is it activated?

Did this Netbook once have Windows XP on it or was set up to dual boot to Windows XP?


James

#12 szchris384

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Posted 21 November 2012 - 09:48 PM

Hi James, thanks for the help here.

Did some googling and thought that it could be a CompuTrace issue.
Seems the Dell Inspiron 1525 has had some issues with this:
http://forums.techguy.org/windows-vista/786296-vista-dell-inspiron-1525-black-2.html
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_2A28448CB118EBAFE040A68F5B2854D5&isLegacy=true

But now that I read/understand it a little better, I'm thinking that's not the problem.
2nd link says 3 things must exist for it to be locked out.
1-Yes it is Active, but 2-It was never registered, 3-Application installed - couldn't tell you.
Also, my model is not actually listed Inspiron 1525.
BIOS says it's active, but my sister says she never registered the CompuTrace feature, so it shouldn't be locked out because of CompuTrace. Maybe I'm wrong??

My wife was the one that turned it on (for the last time apparently). She said there was a blue screen that flashed a fatal error of some sort and automatically rebooted itself to the said black screen with cursor. She powered it off/on, same blue screen and automatically rebooted again to the black screen. Now it just goes straight to the black screen with the cursor.

Have had no issues with virus's or malware that I know of.

Based on what I'm hearing from you guys, it just might be a dying/dead drive.

I'm trying to copy the partition right now to another USB HD.
1 Hr into it and only 25% done. Seems rather slow to me.
I'm Using Paragon Partition Manager

AustrAlien suggested I try to clone the drive.
Came up with an error that I can't remember what it said using Parted Magic's Clone program.
Tried Disk Copy with Paragon, another error.
So I'm trying to copy just the partition in question with Paragon.

Hope that helps.

Thanks, Chris

#13 AustrAlien

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Posted 21 November 2012 - 10:37 PM

Hold off on your efforts to clone the hard drive if you have not been successful to date.

Given that the hard drive may have problems, there is a another way to do the cloning to overcome errors on the hard drive.
  • Sorry, but I did not mean for you to go ahead and attempt to do/start the cloning using any software you may have.

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#14 James Litten

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Posted 21 November 2012 - 10:39 PM

Good, thanks for the answers. I can see where you'd be concerned about CompuTrace.

Still wondering about whether you were dual booting to XP at some time in the past.


Let's see...
I checked out that SMART attribute for Start_Stop_Count and on the model of drive that you have, it has been known to say it is failed even though it is not really a dangerous problem. Typically, this happens with the Seagate Momentus hard drive when attached to laptops like yours because of the power saving features of the laptop.

There are some bad sectors but not a lot and at least one is in the recovery partition and not the OS partition.

There is that weirdness with the OS partition's size and starting location (which is where the boot sector for that partition would be).

When you are done running the software you are running, boot to PartedMagic again and run TestDisk to see if we can find a corrected version of that OS partition or possibly repair any boot sector errors. If that works, your data may be accessible again.

Here are instructions if you want to venture forth before responding back to us...

 
Get to the terminal window in PartedMagic where you typed "fdisk -l" before and this time type
testdisk
and press enter.
TestDisk is a console application so you have to use your keyboard to interact with it instead of your mouse.

Choose No Log and hit enter
Make sure that your disk is highlighted (should be automatically)
Choose Proceed and hit enter
Select Intel and hit enter
Select Analyse and hit enter
Select Quick Search and hit enter
Say 'Y' if it asks if the disk was made in Vista/Win7 (even if it was made in XP say 'yes')

When it is done, let me know what it says and if the text is green or red or white (copy and paste it in your reply or a picture from your cel phone or camera would be fine).

If you see what looks like normal partitions we can check each of the partitions listed to see if it is valid or not. To do this, start by highlighting the first partition (dellutility) and press
p
This should show you a list of files/folders in the dellutility partition.
(If you do not have the option to press p and only have the option to CONTINUE at the bottom of the screen, press enter to get to the screen where you'll have the option to press p. This happens sometimes)

If pressing p gives you an error, please note that for your reply to us.

Press
Q
to get back to the list of partitions and continue highlighting them, pressing p, noting if you see files/folders or if you get an error then returning back to the list by pressing Q to continue checking the next partition until you have checked all that are listed.

We need to know which partitions showed you a list of files/folders and which gave an error.

Press
q
a bunch of times to back out of TestDisk

What I need to know...
1. Results of Quick Search in all the partitions in TestDisk.

2. Did you see your files and folders in TestDisk?

James

#15 szchris384

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Posted 22 November 2012 - 12:51 AM

I definitely wasn't dual booting, sister says no also.

All Green text:
Disk /dev/sda - 250 GB / 232 GiB - CHS 30401 255 63
Partition Start End Size in sectors
>* FAT16 >32M 0 1 1 7 254 63 128457 [DellUtility]
P FAT32 LBA 8 0 1 4185 254 63 67119570 [ Line comma]
P FAT32 LBA 30074 239 54 30401 42 41 5240832 [MEDIADIRECT]



All White text:
* FAT16 >32M 0 1 1 7 254 63 128457 [DellUtility]
Directory /

>-r-xr-xr-x 0 0 53569 21-Jun-2005 16:54 COMMAND.COM
-r-xr-xr-x 0 0 29690 25-Jul-2005 16:48 DELLBIO.BIN
-r-xr-xr-x 0 0 33352 21-Jun-2005 16:54 DELLRMK.BIN
-rwxr-xr-x 0 0 1050 27-Jan-2008 15:57 AUTOEXEC.UP
-rwxr-xr-x 0 0 137 27-Jan-2008 15:57 CONFIG.UP
-rwxr-xr-x 0 0 85 27-Jan-2008 15:57 COPYUP.BAT
-rwxr-xr-x 0 0 320 27-Jan-2008 15:57 DELLDIAG.INI
drwxr-xr-x 0 0 0 2-Apr-2008 21:21 DIAGS
-rwxr-xr-x 0 0 15299 27-Jan-2008 15:57 HIMEM.SYS
-rwxr-xr-x 0 0 1050 2-Apr-2008 21:21 AUTOEXEC.BAT
-rwxr-xr-x 0 0 137 2-Apr-2008 21:21 CONFIG.SYS
-rwxr-xr-x 0 0 7 11-Apr-2008 21:32 OOBEDONE.FLG
-rwxr-xr-x 0 0 700 21-Nov-2012 22:53 sda1.txt



All White text:
P FAT32 LBA 8 0 1 4185 254 63 67119570 [ Line comma]
Directory /

>-r-xr-xr-x 0 0 1411395193 16-Nov-2030 13:59 ve.alu



All White text up to sda5.txt, then red from there on:
P FAT32 LBA 30074 239 54 30401 42 41 5240832 [MEDIADIRECT]
Directory /

>-rwxr-xr-x 0 0 282 9-Oct-2007 03:31 WERUNTIME.INI
drwxr-xr-x 0 0 0 2-Apr-2008 21:23 Documents and Settings
drwxr-xr-x 0 0 0 2-Apr-2008 21:23 Program Files
drwxr-xr-x 0 0 0 2-Apr-2008 21:23 WelcomePictures
drwxr-xr-x 0 0 0 2-Apr-2008 21:23 WINDOWS
-rwxr-xr-x 0 0 222 2-Apr-2008 21:23 BOOT.INI
-rwxr-xr-x 0 0 399196 13-Dec-2005 02:55 BOOTMGR
-rwxr-xr-x 0 0 114688 19-Sep-2007 03:42 CLLauncher.exe
-rwxr-xr-x 0 0 57344 4-Jan-2007 06:29 MD2Fixer.exe
-rwxr-xr-x 0 0 0 7-Aug-2006 20:41 MD3.TXT
-rwxr-xr-x 0 0 1060864 25-Nov-2006 22:01 MFC71.DLL
-rwxr-xr-x 0 0 348160 25-Nov-2006 22:01 MSVCR71.DLL
-rwxr-xr-x 0 0 47564 3-Aug-2004 07:38 NTDETECT.COM
-rwxr-xr-x 0 0 250048 19-Aug-2005 15:13 NTLDR
-rwxr-xr-x 0 0 140 26-Oct-2007 16:06 VERSION.INI
-rwxr-xr-x 0 0 134217728 19-Jun-2010 20:49 PAGEFILE.SYS
-rwxr-xr-x 0 0 804900864 19-Jun-2010 20:49 HIBERFIL.SYS
-rwxr-xr-x 0 0 231 19-Jun-2010 20:50 partition_check.txt
-rwxr-xr-x 0 0 1261 21-Nov-2012 22:54 sda5.txt
-rwxr-xr-x 0 0 18909 19-Jun-2010 20:50 MD2Fixer.Log
drwxr-xr-x 0 0 4096 19-Jun-2010 20:50 MSI10a5c.tmp
drwxr-xr-x 0 0 4096 19-Jun-2010 20:50 Config.Msi
drwxr-xr-x 0 0 4096 19-Jun-2010 20:50 Config.Msi
drwxr-xr-x 0 0 4096 19-Jun-2010 20:50 MSI10a63.tmp
drwxr-xr-x 0 0 4096 19-Jun-2010 20:50 Config.Msi



Only 3 partitions listed
I did not see any of my files

Thanks, Chris




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