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BSOD Help ntoskrnl.exe


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2 replies to this topic

#1 ChewieBacca

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Posted 20 November 2012 - 08:26 PM

Started getting BSODS, already had 4 today, each said ntoskrnl.exe was to blame, but not sure I buy it. Any help would be appreciated


http://www.mediafire.com/?nlx1nk0cget3avh - Link to Health Report, and jcgriff2 files, and the autoruns .arn

http://speccy.piriform.com/results/bnMCGguUGwf1v2bjlqWGtWf - Speccy Snapshot

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#2 Artrooks

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Posted 21 November 2012 - 12:10 PM

Hello ChewieBacca,

What was "new" just before the BSODs started (i.e. new hardware, software, malware, error messages)?

If you are overclocking, return settings to stock.

msinfo32
[Problem Devices]

Device PNP_Device_ID Error_Code
Not Available ACPI\ATK0110\1010110 The drivers for this device are not installed.


Have you installed all drivers from the Asus CD, especially chipset and LAN? Or checked the Asus website for updates? If all else fails, see if the driver can be updated via Device Manager.

Regards,
Brooks



 


#3 AustrAlien

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Posted 21 November 2012 - 06:52 PM

There were 4 minidumps available, all STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION

WinDbg analysis suggests that all 4 crashes were "Probably caused by : explorer.exe".
  • FAILURE_BUCKET_ID: X64_0xF4_MsMpEng.exe_IMAGE_explorer.exe
  • FAILURE_BUCKET_ID: X64_0xF4_csrss.exe_IMAGE_explorer.exe
  • FAILURE_BUCKET_ID: X64_0xF4_IMAGE_explorer.exe
  • FAILURE_BUCKET_ID: X64_0xF4_MsMpEng.exe_IMAGE_explorer.exe
What are the chances that this machine became infected with malware to cause this issue?

Let's have a quick look at explorer.exe ....

Note: *** Ensure that you download and use the 64 bit version of SystemLook: Use the third link below. ***

Please download SystemLook.exe and save it to your Desktop.
  • alternate download link
    For users of Windows 64 bit systems: SystemLook (64-bit)
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following code box and paste into the main text field:
    :filefind
    explorer.exe
    
  • Click the Look button to start the scan.
    Please be patient, as it may take a little time.
  • When finished, a Notepad window will open with the results of the scan.
  • Please copy & paste the entire content of this log in your next reply.
Note: The log, SystemLook.txt, is saved on your Desktop.

=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\ChewieBacca_BC\Windows7_Vista_jcgriff2\112012-24289-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov 21 09:44:23.231 2012 (UTC + 11:00)
System Uptime: 0 days 0:14:11.262
Probably caused by : explorer.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: MsMpEng.exe
BUGCHECK_STR: 0xF4_MsMpEng.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_MsMpEng.exe_IMAGE_explorer.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`054c3b30 fffffa80`054c3e10 fffff800`02f92510
BiosVersion = 1603
BiosReleaseDate = 12/28/2011
SystemManufacturer = ASUSTeK Computer INC.
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = CG5290
BaseBoardVersion = Rev 2.xx
CPUID: "Intel® Core™ i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: 2670
................................................................
Loading Dump File [C:\CactusIsland\ChewieBacca_BC\Windows7_Vista_jcgriff2\112012-23384-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov 21 01:00:14.844 2012 (UTC + 11:00)
System Uptime: 0 days 23:20:47.859
Probably caused by : explorer.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
BUGCHECK_STR: 0xF4_csrss.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_csrss.exe_IMAGE_explorer.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0816e240 fffffa80`0816e520 fffff800`02f85510
................................................................
Loading Dump File [C:\CactusIsland\ChewieBacca_BC\Windows7_Vista_jcgriff2\112012-21216-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov 21 11:26:19.207 2012 (UTC + 11:00)
System Uptime: 0 days 1:28:45.237
Probably caused by : explorer.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: explorer.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xF4
FAILURE_BUCKET_ID: X64_0xF4_IMAGE_explorer.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0568db30 fffffa80`0568de10 fffff800`02f8f510
................................................................
Loading Dump File [C:\CactusIsland\ChewieBacca_BC\Windows7_Vista_jcgriff2\112012-19156-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Nov 21 09:56:47.668 2012 (UTC + 11:00)
System Uptime: 0 days 0:11:37.698
Probably caused by : explorer.exe
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: MsMpEng.exe
BUGCHECK_STR: 0xF4_MsMpEng.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_MsMpEng.exe_IMAGE_explorer.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`057ba060 fffffa80`057ba340 fffff800`02f85510
................................................................

AustrAlien
Google is my friend. Make Google your friend too.

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