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BSOD on every restart. can't install drivers.


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#1 topeira

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Posted 20 November 2012 - 03:53 PM

hi everyone. im really new here and i really hope u can help.

in the past couple of days i've been having some issues:

1) every restart i make (or shut down) begins with a BSOD. then the computer starts anew, i get the "safe mode" options and i can boot normally.

2)i think that because of the BSOD i get i can not uninstall or install anything that requires a reboot in the middle so trying to install the new ATI drivers really messed up everything and now i cant install these drivers at all. uninstalling them took a lot of googling and messing with the registry but that didnt help installing them any better.
when i try to uninstall or install the drivers the software locks up in the middle and doesnt budge. if i try installing in safe mode i get an error message telling me somehting like "detection programs error" or something. the installation locks up at the part where the installer is trying to figure out what hardware or drivers i have. it gets stuck in the "detecting graphic hardware" part.

3) when the computer boots up i get a message telling me i had an unexpected crash, of course. but i also have an error message telling me:
explorer.exe - driver not ready.
the driver is not ready for use; it's door may be open. please check drive a: and make sure that a disk is inserted and the door is close.

that's the message. whether i disable the a: drive in the bios or not it doesnt help. i've been told it's a virus but NOD32 didnt detect anything.
if i press "continue" or "try again" or "cancel" the message pops up again after a few seconds. i cant get rid of it no matter what.

please, help a man out.
thanks! :)



what i tried to do thus far is reset the bios to the defaults (within the bios. didnt remove the battery or anything) and i tried checking for viruses with NOD32 and while it did find some stuff, it put them in quarantine and that didnt help.
since i really need the latest ATI drivers i've been trying to uninstall and reinstall them over and over again. in safe mode or not. didnt help.

Edited by hamluis, 20 November 2012 - 04:33 PM.
Moved from Win 7 to Am I Infected - Hamuis.


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#2 boopme

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Posted 20 November 2012 - 10:32 PM

I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 Queen-Evie

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Posted 21 November 2012 - 07:57 AM

Since you have posted logs here http://www.bleepingcomputer.com/forums/topic476024.html/

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is closed.




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