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Cannot install IE9 - Get error "3715"


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#1 GoshenBleeping

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Posted 20 November 2012 - 10:04 AM

Windows 7, SP 1
I had uninstalled IE9, then tried to reinstall & was unable to do so. I would appreciate any help on how to resolve this problem. Here is the sequence I followed:
(0) Login into an administrator account
(1) Uninstall IE9
(2) Reboot
(3) Run Windows Update & install critical updates that were listed
(4) Reboot
(5) Run Windows Update & install IE9 optional update
(6) IE9 downloads fine
(Note: When I tried to redo this step (see #9 below), Windows Update recognized that IE9 had been previously downloaded & did not try to download again.)
(7) Windows Update begins install. After a few minutes, receive the following message:
Code 3715 Windows Update encountered an unknown error
(8) Reboot
(9) Redo steps 5-8 3 times - problem not resolved
(10) Try to install IE9 by hand rather than using Windows Update.
Download from microsoft.com the IE9 install package
(11) Run the install package. After several minutes, receive error that IE9 could not be installed.

Any thoughts on how to fix this?

Thank you.

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#2 narenxp

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Posted 20 November 2012 - 10:18 AM

Go to control panel-add or remove programs.Click on Windows features on the left

Uncheck Internet explorer 8.Restart the PC and try to install IE 9

#3 GoshenBleeping

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Posted 20 November 2012 - 02:55 PM

Unfortunately this did not work although perhaps I did something wrong? Here is what I did:

(1) Go to control panel-add or remove programs.Click on Windows features on the left
(2) Uncheck Internet explorer 8
(3) Reboot
(4) Windows Update - Install IE9.
(5) Windows Update says that Install was successful
(6) Reboot
(7) Cannot find IE9 in the start menu
(8) Went back to IE8

Did I do something wrong?
Is there another approach to solving this problem?

Thank you for your help.

#4 GoshenBleeping

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Posted 20 November 2012 - 08:47 PM

Problem fixed!!!!!!!!!!!!!!!

Here is what I did:
(1) Ran CCleaner to ensure that all temporary files are deleted
(2) Downloaded IE9-Windows7-x64-enu.exe (approx. 560 KB; forgot wher I downloaded it from)
(3) Ran IE9-Windows7-x64-enu.exe
(4) Reboot

All is now well with world. :-)




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