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New Volume (D:) won't open


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#1 Air Hammer

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Posted 20 November 2012 - 06:32 AM

Looking for some help please. :)

Using: Windows Vista
Computer: Dell

Okay so I have 3 drives. C which has all my Windows files and other programs, as well as a few music and video files. D which has only music and pictures on it. Then there's E which is my cd drive.

Monday at around 2:30am I was sorting through pictures in my D drive. I was dragging 5 pictures to a folder but it only picked up 1. As I dropped it, rather than go back to it's original position or insert itself next to the nearest pic it just sat in place awkwardly. Maybe that's normal? Anyway I got all 5 pictures put away, but then there was just an empty space where they were, rather than the next pics taking their place. Was there something wrong with auto-arrange? Anyway this may all be irrelevant.

Point is I closed the window and went to reopen it but now D wouldn't open at all. I just get the blue loading circle then at the top it says Computer (not responding). I go to close the window and get the "Windows Explorer is not responding" pop-up. So I close or restart the program, same result regardless.

So from here I feel I have done absolutely everything I can. I have consulted several websites. Although my search results in Google aren't that great. I have done scans with Microsoft Security Essentials, Avast, and Malwarebytes with no problems found. CCleaner doesn't help the problem. I have done disk clean ups, disk defragments, and error checking in the drive's properties>tools. Again nothing wrong. I rebooted the computer hitting F12 and went into my...symptom tree I believe it was called. I did scans for Hard Drive Errors and System Locks Up. Yet again nothing appears to be wrong.

When booting in Safe Mode I can access the D drive just fine, so no problems there. Also in normal mode when using the the...menu on the left side where the folders drop down. I can click on the little arrow to see the D drive contents (that being the folders within), and I can open them. I just can't open the drive itself.

I finally decided I was going to do a system restore, but upon doing it I only had one restore point, from earlier this afternoon (from when i installed Avast). I have uninstalled Avast now. I wish I could restore to some point on November 18, but I guess I can't.

So what is wrong? Thank you for your time.

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#2 hamluis

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Posted 20 November 2012 - 06:39 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 Air Hammer

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Posted 20 November 2012 - 09:07 PM

http://speccy.piriform.com/results/58ENtX8ctptfyfeIhqBezwy

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by admin (administrator) on 20-11-2012 at 18:00:22
Windows Vista ™ Enterprise Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/20/2012 02:50:09 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 858
Start Time: 01cdc7705f96cd25
Termination Time: 32

Error: (11/20/2012 02:44:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 03:10:08 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 864
Start Time: 01cdc709c5ffbe62
Termination Time: 47

Error: (11/20/2012 02:28:25 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 750
Start Time: 01cdc7098b2c0d22
Termination Time: 15

Error: (11/20/2012 02:28:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 02:20:54 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: fc8
Start Time: 01cdc70641484f14
Termination Time: 0

Error: (11/20/2012 02:03:14 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 734
Start Time: 01cdc7055bc32324
Termination Time: 31

Error: (11/20/2012 01:56:49 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 50c
Start Time: 01cdc704f6de2864
Termination Time: 16

Error: (11/20/2012 01:55:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 01:44:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (11/20/2012 01:46:37 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: AFD
AswRdr
aswSnx
aswSP
aswTdi
DfsC
MpFilter
NetBIOS
netbt
nsiproxy
PSched
RasAcd
rdbss
Smb
spldr
tdx
Wanarpv6

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: Network Location AwarenessNetwork Store Interface Service%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: IP HelperNetwork Store Interface Service%%1068

Error: (11/20/2012 01:44:22 AM) (Source: Service Control Manager) (User: )
Description: WebClientWebDav Client Redirector Driver%%1068


Microsoft Office Sessions:
=========================
Error: (11/20/2012 02:50:09 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.0.6002.1800585801cdc7705f96cd2532

Error: (11/20/2012 02:44:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 03:10:08 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.6002.1800586401cdc709c5ffbe6247

Error: (11/20/2012 02:28:25 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.0.6002.1800575001cdc7098b2c0d2215

Error: (11/20/2012 02:28:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 02:20:54 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.6002.18005fc801cdc70641484f140

Error: (11/20/2012 02:03:14 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.6002.1800573401cdc7055bc3232431

Error: (11/20/2012 01:56:49 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.0.6002.1800550c01cdc704f6de286416

Error: (11/20/2012 01:55:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/20/2012 01:44:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
Date: 2012-11-19 00:23:39.257
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:38.785
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:38.288
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:37.834
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:37.365
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:36.919
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_0fbe86f737e6a8d6\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:36.403
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22665_none_0f8a7609380d6a12\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:35.957
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22665_none_0f8a7609380d6a12\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:35.469
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22665_none_0f8a7609380d6a12\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-19 00:23:34.997
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22665_none_0f8a7609380d6a12\tcpip.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 2.2.6)
CCleaner (Version: 3.24)
Java™ 6 Update 22 (64-bit) (Version: 6.0.220)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
PaperPort Image Printer (Version: 1.00.0000)
Pinnacle Video Driver (Version: 12.1.0.030)
uniPaaS 1.8 (Version: 1.8.682)
uniPaaS 1.9 (Version: 1.9.897)
Virtual Audio Cable 4.10
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live MIME IFilter (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 1981.63 MB
Available physical RAM: 865.01 MB
Total Pagefile: 4213.8 MB
Available Pagefile: 2617 MB
Total Virtual: 4095.88 MB
Available Virtual: 4010.43 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:49.63 GB) (Free:4.5 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:24.81 GB) (Free:7.57 GB) NTFS

========================= Users: ========================================

User accounts for \\VISTAMACHINE

admin Administrator Guest
UpdatusUser


**** End of log ****

#4 hamluis

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Posted 21 November 2012 - 02:02 PM

Try running the sfc /scannow command...looks like you have some damaged key system files.

You also might consider increasing the free space in your C: partition. Windows may not play nicely when not given breathing room.

Louis

Edited by hamluis, 21 November 2012 - 02:03 PM.


#5 Air Hammer

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Posted 21 November 2012 - 08:12 PM

I did the scan. I'm not sure if it actually did anything. The window doesn't even expand enough to allow you to read everything. Anyway the drive still won't open.

As for my C drive I'm not sure what's going on with it. It's max disk space is 49.6 GB. I should have well over 5 GB of free space right now, but it has gradually reduced itself to 2.67 and dropping. What is sucking up the memory? Doing a disk cleanup and running CCleaner don't seem to increase my free space at all. Is there a setting I need to alter? Also I'm not sure which programs if any I would be able to remove. It would be nice to increase my space on C: to well over 10 GB. I assume Vista itself takes up much of the 49.6?

#6 jhayz

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Posted 22 November 2012 - 01:14 AM

as well as a few music and video files

How few could this media files be taking up your system drive? If you right-click each movie folder, what number does it shows or in total?

Tekken
 


#7 Air Hammer

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Posted 22 November 2012 - 02:27 AM

The music and videos that were on my C drive totaled a mere 154mb. I've now moved them to the D drive.

#8 hamluis

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Posted 22 November 2012 - 12:51 PM

You can use the following to see exactly where your disk space is being used.

WinDirStat - http://download.cnet.com/WinDirStat/3000-2248_4-10614593.html

Louis

#9 Nanobyte

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Posted 22 November 2012 - 02:37 PM

You could check the partition status in Disk Management.

#10 Air Hammer

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Posted 22 November 2012 - 07:27 PM

Alright I used WinDirStat. It appears Winsxs is taking up 67.7% of my space on C: with Windows overall taking up 70.8% Now I just need to know how to clean it up.

I found Disk Management. It says everything is healthy. I clicked on C: went to Action and clicked on Refresh. My C: space increased back to 5.33 GB.

I'd also like to note that last night I went into:

Control Panel > System > Advanced System Settings > Advanced > Performance > Advanced - to reach my virtual memory. I unchecked the "Automatically manage paging file size for all drives" box and put in a custom paging file value of 3072 for C: I'm not exactly sure if it did anything.

Anyway as of this moment, I still can't open D:

#11 Nanobyte

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Posted 22 November 2012 - 10:09 PM

I'm curious as to what type of PC we are looking at. It's a Dell. Is it a netbook? The HDD space totals 75GB but you are running Vista. Sounds like crossing a mouse with an elephant! At that size one assume both partitions are on one drive. What type of partition is D:?

I think you had a typo, C: is now 53.3GB not 5.33GB?

Edit: If you right-click on the D: drive then Properties in Explorer, what information does it give? Does it agree with the info in Disk Management?

Edited by Nanobyte, 23 November 2012 - 12:43 AM.


#12 jhayz

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Posted 23 November 2012 - 01:32 AM

Were there any changes on the partition, sizes, formats prior?

I did scans for Hard Drive Errors and System Locks Up. Yet again nothing appears to be wrong.

I would start backing up first your hard drive ASAP. Try using a Puppy Linux Live Disc and transfer them to an external drive. After successfully copying all files,

Try downloading Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

Tekken
 


#13 Air Hammer

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Posted 23 November 2012 - 03:01 AM

I think it's best I describe this through pictures. Also this is a typical box PC. I've never owned a laptop of any kind before. A friend of mine has been putting together computers for me the last few years. My last computer crashed on me on September 28. I got this new one in mid October with Vista already on it.

I have an external hd, so I can easily move all the folders in D: to it (just not all the pictures in the drive). Also for some reason I have some mp4 files that won't transfer over.

I've already posted a Speccy snapshot in this topic. Is another required?

Posted Image

Posted Image

Posted Image

Edited by Air Hammer, 23 November 2012 - 03:02 AM.


#14 AustrAlien

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Posted 23 November 2012 - 04:50 AM

... I have done ... error checking in the drive's properties>tools.

I would like to get a look at the logs created by chkdsk. Please post all recent chkdsk logs, and I am particularly interested in the checks on D: drive, since this issue sounds a lot like disk file-system corruption in that partition.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#15 Nanobyte

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Posted 23 November 2012 - 09:20 AM

Thinking aloud, well in print, what is the difference in this case between booting normally and in safe mode, the latter seeming to work? What files or drivers could be making the difference?
Explorer seems to be able to find the file structure from the MFT on both partitions but has some issue with the root of the D: drive.

Edit: If the screenshots were taken late last night (11.51PM), why is the C: drive back to 49GB? It seems like C and D are overlapping. If C: is refreshed in Disk Management, does it regain the 4GB and D: lose 4GB? Does D: stay the same?
Edit2: The "ghost" files like the mp4s, have you tried searching the C: drive to see if they exist there too and whether that is the "real" version.

How about backing up D: (a good idea regardless) and changing its drive letter to force the registry etc to change the drive info?

Edited by Nanobyte, 23 November 2012 - 10:31 AM.





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