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Virus? Programs will not run


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#1 mindysgarden

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Posted 19 November 2012 - 12:35 PM

Hi
I have gone through the instructions on the tutorials to try to get my computer to run. I am accessing your forum in Safe Mode with Networking. I have successfully downloaded a few different malware programs, but they will not open, the same as all the programs on the computer. I can access photos, but not things like Adobe, msword, etc.

When following the removal guide, none of the links will open. If I open in a new tab, I get a red bar and no option to save, so I cannot follow the posted instructions.

I would really appreciate your assistance.
Thanks

The computer is a Dell with windows 7, about 3 years old.

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#2 boopme

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Posted 19 November 2012 - 01:43 PM

Hello, try rgese first and see i you can then go to Safe mode with networking and run RKill,MBAM...

.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
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