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WindowsUpdateDoesntWork


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12 replies to this topic

#1 simplesimpleton

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Posted 18 November 2012 - 08:42 PM

When I go to windows update in the control panel it has a red x and says "windows cannot currently check for updates,because the service is not running.You may need to restart the computer." I tried restarting the computer.That didnt work.I looked at the settings and it's still set to install updates automatically.I don't think I've had a successful windows update in over 2 years.It used to attempt updates and fail all the time but that has stopped long ago as well.I think the problem is from a previous virus that I haven't been able to completely get rid of.

In case anyone would like to see I've made a previous post in my dealings with trying to fix my computer in this post http://www.bleepingcomputer.com/forums/topic473268.html

Any help or advice would be greatly appreciated.

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#2 narenxp

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Posted 18 November 2012 - 08:44 PM

You could have posted about the issue in the same topic

Launch command prompt as administrator and run these commands one by one


net stop bits /y
net stop cryptsvc /y
net stop wuauserv /y
ren catroot2 catroot2.old
cd c:\windows
ren softwaredistribution softwaredistribution.old

Restart the PC and try to update.

#3 simplesimpleton

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Posted 18 November 2012 - 08:58 PM

I think the problem may have been fixed (or lessened) because now my computer is installing new windows update software after I did the troubleshooting from this website. http://support.microsoft.com/kb/2730071

Hopefully all is well for now.

#4 narenxp

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Posted 18 November 2012 - 08:59 PM

:thumbup2:

#5 simplesimpleton

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Posted 18 November 2012 - 09:00 PM

nevermind.As i was typing the above reply windows update couldn't search for new updates and listed this error: Code 80070643

#6 simplesimpleton

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Posted 18 November 2012 - 09:18 PM

These are the unresolved issues windows update trouble shooter spotted:potential windows database error detected 0x80070005 not fixed
problem with Background Intelligent Transfer Service (BITS)

I just read your comment about the command prompts and am about to attempt that now

#7 simplesimpleton

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Posted 18 November 2012 - 09:27 PM

restarted still can't update but I also couldnt get the right commands when i tried to type in "ren catroot2 catroot2.old
cd c:\windows
ren softwaredistribution softwaredistribution.old"
both of those commands listed responses along the lines of files could not be found or invalid syntax.So im going to say i was inputting something incorrectly

#8 seooffpage

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Posted 19 November 2012 - 03:33 AM

i also think its a virus problem, update anti virus, scan your computer and then update the windows 7.

#9 narenxp

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Posted 19 November 2012 - 08:23 AM

Run this fixit

http://go.microsoft.com/?linkid=9666880

Restart the PC,try to update

#10 simplesimpleton

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Posted 19 November 2012 - 10:25 PM

I ran that same microsoft fixit yesterday but i will try again.
Another thing I thought I should add is that Avast put out a warning a day or so ago that the adobe servers have been hacked and I think i could possibly be affected because for a week or so now my computer will continually undergo 30 second freezes or so when im on youtube.Right now it is just starting to stall as I type this.

#11 simplesimpleton

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Posted 20 November 2012 - 04:35 PM

I ran fixit and it didnt work.Scanned with avast which showed 11 infections when i tried to "move to chest" or "delete" i would get error messages so i was forced to ignore the threats.Ive also began noticing hyperlinked words in this forum that are underlined twice and open up a mini ad window when i scroll over them.

#12 simplesimpleton

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Posted 20 November 2012 - 04:43 PM

I think it has also corrupted avast itself.Avast setup summary txt document: <table #upd_components><tr><td>Last encountered error: The package is broken.</td></tr>
</table><table #upd_stats><tr><td>Total time: </td><td>9 s</td></tr></table>

#13 narenxp

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Posted 20 November 2012 - 10:00 PM

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here with logs

http://www.bleepingcomputer.com/forums/forum22.html

Good luck




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